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Reviews of Okemo Mountain Lodging

3.5 out of 5
Okemo Mountain Lodging
77 Okemo Ridge Rd, Ludlow, VT

Reviews

7.4

Good

Rating 10 - Excellent. 13 out of 24 reviews" "
Rating 8 - Good. 3 out of 24 reviews" "
Rating 6 - Okay. 1 out of 24 reviews" "
Rating 4 - Poor. 1 out of 24 reviews" "
Rating 2 - Terrible. 6 out of 24 reviews" "

8.2/10

Cleanliness

10/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Janet

Stayed 1 night in Sep 2023

10/10 Excellent

Michele

Liked: Cleanliness, room comfort
Great room, clean, roomy. Just wish the booking explained that pool and jacuzzi were not on site and we'd have to go to another hotel to use it. We ended up not even going to the pool because of this.
Stayed 2 nights in Sep 2023

2/10 Terrible

Sheila

Travelled with partner
Disliked: Amenities, property conditions & facilities
The full kitchen was a plus. No hot water at all. TV in bedroom did not work unable to control temperature. Heard noise all night of people walking across the floor. Customer service terrible. Would not recommend to anyone unless your young and want to party all night.
Stayed 1 night in Oct 2022

10/10 Excellent

Marcus

Stayed 2 nights in Sep 2022
Response from Kelly on 8 Nov 2022
Thank you so much for your feedback! We hope to see you again in the future!

10/10 Excellent

Daniel

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2022
Response from Adam | Global Wholesale on 4 Feb 2022
Thank you for your review, Daniel and for your stay as well. We are grateful. Stay safe.

10/10 Excellent

Juliet

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved this unit! Clean, cozy and right off the trails. My two children had a wonderful time. Thank you for the experience! Okemo is a fantastic, family friendly mountain.
Stayed 2 nights in Dec 2021

10/10 Excellent

Sarah

Liked: Cleanliness, room comfort
Picturesque
Kettlebrook was a great condo for our fall trip to Vermont. Very cozy, we had the fireplace going every night. Back deck leads out to pond and maple trees, very picturesque. Bring dvds if you want to watch tv in bedroom, cable was not working. We would definitely stay again!
Stayed 4 nights in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Cozy, clean, quiet.
Stayed 2 nights in Jun 2021

2/10 Terrible

burke w.

Disliked: Cleanliness
World's worst landlord
Dont book in Ludlow Vermont. Nightmare.
Stayed 3 nights in Dec 2020

2/10 Terrible

Jonathan H.

Liked: Cleanliness
Poor communication and listing
Really no communication, no response to message sent in VRBO. No information provided on check in. Photos and listing very misleading. The unit was ok, dated, but ok. Check in and cleaning the unit are serviced by Okemo, and that was ok. For those that booked a property from this group (uses an Okemo name, but it not Okemo), you check in at Okemo. We figured that out our selves.
Stayed 2 nights in Feb 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The condo was extremely convenient. It was right on Kettlebrook Trail, ski in ski out. We will be returning next season.
Stayed 4 nights in Mar 2021

6/10 Okay

Verified traveller

Travelled with family
Ski on ski off is always a treat! The property was fine, just a little outdated. When we checked in we just had to sign a form saying we had quarantined. I asked if they needed to see our Covid test results and they were surprised we had them. Guess they are not being as careful as the state says.
Stayed 2 nights in Feb 2021

2/10 Terrible

Kathy M., Mansfield, MA

Disliked: Cleanliness
Absolute House of Horrors
Horrendous experience. Absolutely misrepresented in the listing. It is not ski in / ski out, it is not a condo, the pictures in this ad are not of the actually property. We never heard from the Property Manager as to check in process. We had to hunt them down AND it is still unclear to us who the Property Manager. Comforters we’re filthy, there were mouse droppings in the pullout sofa. Absolutely disgusting. Then there was a toilet issue. We had 3 different plumbers working on the toilet for 7 hours to no avail. The water had to be shut off and and we had to move locations. We have asked for a full refund and are getting the absolute run around from VRBO.
Stayed 3 nights in Dec 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness
TOTAL DISASTER
What a complete mess. From the time we spent finding out how to check in because of the lack of communication, to the TOTAL miss advertising about the property, to the condition of the property HORRIBLE!! As soon as we walked in my sons started to have an allergic reaction do to the cigarette smell and presence of animal dander not to mention window screens on the floor, bathroom fans inoperable and water not even on, to name a few. Luckily the folks at Jackson Gore check in where able to get use other accommodations. A true ski in ski out suite. Thank You so much!! They saved our trip! I've used Vrbo in the past for other trips and had success but this is an embarrassment. I may never use there services again. Oh Ya one more thing don't let the pictures fool you like it did to me.
Stayed 4 nights in Dec 2020

8/10 Good

Nicole F.

Liked: Cleanliness
Trailside Condos
The size and location of the condo ended up being great, however it was not the complex shown in the picture on the listing and the communication prior to check in was terrible. No response to several emails/texts. I was able to speak with someone at VRBO who explained that the listing was through Expedia (which was nowhere in the listing info). I googled a phone number for the property management company and after several redirects and an hour in the phone, I spoke with someone who explained check in procedures. Ultimately, we had the number of beds we needed and in a good location, but not knowing details until we arrived was very stressful.
Stayed 4 nights in Dec 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Kettlebrook condo
Older property but had everything you could need. Just a few steps from the slope.
Stayed 2 nights in Jan 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Good
That was wonderful. Thanks.
Stayed 2 nights in Oct 2020

4/10 Poor

Michael R.

Liked: Cleanliness
Made the best of it.
Expected mountain to be a lot closer. Picture didn't accurately reflect the lodging. Will not be returning.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We had a wonderful time. The house was well equipped, comfortable and at a convenient location.
Stayed 2 nights in Feb 2020

8/10 Good

Jeff H.

Liked: Cleanliness
The check-in process was messy
The Okemo lodging office told me they didn't list anything through VRBO and told me I was in the wrong location and they didn't have a rental for me. Will no cell service in the area it was difficult to contact anyone. Eventually we got through to an agent we mentioned we had actually booked through expedia, which wasn't explained anywhere along the booking process. When we returned to the Okema lodging office they looked up our reservation by name, which they had refused to do the first time, and found us. Why weren't we sent more detailed instructions on check-in or an indication that our reservation had been resold through expedia? That would have saved a lot of stress on the check-in.
Stayed 2 nights in Dec 2019

2/10 Terrible

Jennifer

Stayed 3 nights in Nov 2019

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome family vacation
We stayed at Kettlebrook condos! It was a great stay for a family of five! We enjoyed ourselves at the Adventure Zone & being able to go swimming at The Spring House on site! The restaurants were great! 👍
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2019