Family Hotels & Resorts in Lucerne from AU$126

"We do enjoy staying here and plan to continue doing so. We are only sharing this feedback to highlight a few areas that could be easily improved. When we arrived, there was a noticeable amount of dog food spilled in the upstairs hallway, as well as a significant amount of dog hair on the stair landing near the kids’ floor. Additionally, the exterior door at the bottom is consistently propped open with a rock, which raises security concerns. During our stay this past weekend, we also noticed a Zyn packet stuck to the ceiling above our bed. It may be helpful for cleaning staff to periodically check ceilings as well, given that guests sometimes leave behind unexpected items. While this is likely the result of prior guests’ behavior, the condition of the room upon arrival still reflects on overall cleanliness standards."

"Excellent staff, very welcoming staff. Good hot tub. Great breakfast. Good atmosphere. "

"Just double check and call the property before you go. This was our second time staying. The first time was excellent, this time not so much. I booked a cabin back in January for this March trip. I got the email welcoming me and gave me to door code to get in. We went in and it def. looked like someone was still staying there. I went to the office and the lady told me that "I just found out you were scheduled to stay like an hour ago, and everything is booked due to a fencing company ". I asked her what that meant and she said she only had 2 rooms available and they weren't a cabin. The first room she let me check out was hot as hell but the second one was decent. I wasnt upset but def. disappointed. I believe the cabins are more expensive and I didnt get was I paid for. "

"We love the location no matter the season or weather! Location is fantastic and easy area to find! All family and friends we have shared this with have loved it as much as we do! Bonus, our pets are welcome and they love it as well! The ever changing scenery and fish is amazing! Cleans and very and equipped inside and out!"

"If you book with this property, your credit card will be hacked. Then you will spend all of your time getting your credit card lockdown and having to get a new one. Every single day since I’ve booked this hotel I’ve received 2 to 3 different international charges against my credit card. "