Dear Cyril,We thank you for your wonderful comments. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail.Regards,

Dear Kimberly,We sincerely appreciate the time you spent to share your comments following your visit. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; Please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation. We have read your review with our utmost attention and will take note of your constructive remarks concerning almost of our services (Air conditioning, food, pool area service, shower drain covers, ...Thank you again for sharing your experience, and we hope that you will give us the opportunity to better serve you in the near future.Sincerely,

Mr. Adam,Thank you your kind comment!

Dear Xiaoyang,Thank you for you note

Dear Badarudeen,We are sincerely sorry to read your dissatisfaction concerning the Safe. However we would like to take this opportunity to clarify that all our rooms are occupied with safe. Exceptionally, the safe of this room was under maintenance. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

Dear Coenie, Although we sincerely regret your disappointment with your stay at Pullman Lubumbashi Grand Karavia, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately (language, ffood variety, ...) so as to enhance our future guests' experience among us. Sincerely,

Dear Bisanga, We thank you for sharing this valuable feedback with us concerning our staff; Please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future. Sincerelly

Dear Ibrahim, We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

Dear Matala, We first would like to thank you for choosing Pullman Lubumbashi Grand Karavia for your stay at Lubumbumbashi and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful.

Firstly we would like to thank you for choosing Pullman Lubumbashi Grand Karavia hotel for your holidays in DRC and for the review you shared, all of your kind words about your stay with us are great to hear

Thank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us. We certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

We were very disappointed to read your experience during your stay at Pullman Lubumbashi Grand Karavia, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity.

Thank you for your kind review. Our teams make their best efforts to offer to our guests the best experience possible and we hope to be of service to you again in a very near future.

Thank you for choosing the Pullman Lubumbashi Grand Karavia for your latest stay in Lubumbashi. We make our best efforts to offer to our guests the best experience possible and we hope to be of service to you again in a very near future.

Bonjour Tolu, Merci pour la note de 6/10. Nous aimerons en savoir plus pour mieux vous assister. Cordialement,

We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments regarding the night club guests, and we would like to assure you that all of your concerns will be addressed and attended to.

Merci pour la note

Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.

Thank you for your comment. We are indeed the only "international branded" hotel in Lubumbashi. The Grand Karavia Hotel is since Dec 2016 Hotel Pullman Lubumbashi Grand Karavia. Pullman is one of the +/- 40 brands of the AccorHotels Group. We can position it on the Upperscale market. We wish you all the best. Kind rgards.

Thank you. We are pleased to inform that we will renovate this "rainy season" (from mid November to Mid-April) the terrace area (Fllor, furniture and a boma). Hope to see you soon again at the hotel. Best regards.

Thank you for these nice comments that I will share with the team. They always try to do their best to make our guests stays the most comfortable ones. Best regards.

Thank you for this nice score !

Thank you for your comments. Happy to read you enjoyed the food and that you consider that the staff is well trained and pleasant. On each level, all room- corridors have carpet to avoid as much as possible noice. Maybe it was more in the public areas where indeed the floor is covered with tiles. We hope to welcome you soon again ! Best regards.

Merci pour votre score de 4 sur 5.

Sorry for the delay ! I think I missed your comment. Glad to read you had a nice stay. I will share this with the team. Best regards.

Thank you for this nice note. Best regrads.

Thank you so much for this nice global score. We always try to make our guests feel welcomed at Pullman Lubumbashi Grand Karavia. Best regards

Thank you for your comments; We are very sorry you did not appreciate the services of the hotel. Regarding the air conditioning in our public areas and restaurant, this is a first time and, after an internal "check", we have difficulties to locate the A/C mentioned problems in these areas. However, we had some maintenance repairs on the main generator during a few hours during your stay. This might explain that. We really feel sorry but can guarantee that all is fine now. Regarding the breakfast, we offer on a daily basis a well known buffet proposing a wide range of products available in Lubumbashi. Feel free to contact us, in advance, to give your preferences for your perfect breakfast. We will try our best to satisfy you. We hope you will give us a second chance and hope to welcome you back at Pullman Lubumbashi Grand Karavia on your next trip to DRC/Lubumbashi. Best regards. Hotel Management Team.

Thank you for this nice note. We do appreciate and try our best to satisfy our guests. Pullman Lubumbashi Grand Karavia Management.

Thank you. Our hotel is indeed in a "green and quiet area". From the gardens, you probably enjoyed the lake view as well as the beautiful trees from our neighbour (Golf Club Lubumbashi) ! Best regards. Pullman Lubumbashi Grand Karavia Management.

Thank you. We are glad to read you had a nice stay at Pullman Lubumbashi Grand Karavia. We hope to welcome you back soon ! Hotel Management

We are happy to see that you had a nice stay while staying in Lubumbashi in the DRC. We took good note of your remarks on food rates. We, unfortunately, have to import many "basic" items in order to satisfy our national and international clientele. This has an impact on the rates. However, we can assure that our food rates are among the lowest on the market for a hotel. Hope to welcome you soon again ! Best regards. Hotel Management

Sorry it took us so long to reply to your comments. Please note that in March, BIAC Bank, which had an ATM at the hotel, was facing "Problems" in the DRC (still the case). We managed to replace the ATM. We now have at the hotel 2 ATM's (Ecobank and TMB ).. Both are operating normally. We also upgraded the WiFi to the highest available bandwidth in the DRC. Note this service is, of course, free of charge. It is not perfect compared to some countries in foreign countries but we can guarantee it is good for mails and internet browsing. We provide, on request, an Airport Shuttle service including a "Protocole" service. It costs 60$ (Arrival or Departure). Regarding the "Hookers" knocking on doors, this is indeed unacceptable. We fight hard to prevent this type of behaviour. We hope these answers, even if late, are helping you. We hope to welcome you again. Best regards. Hotel Management

Dear Michel,we would like to thank you for taking the time to share this score regarding your recent stay at Pullman Lubumbashi Grand karavia. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. Please accept our sincere apologies for any inconsistency you may have experienced during your stay.

Cher monsieur Christian,Nous vous remercions pour cette note ainsi que les photos publiées suite a votre séjour au Pullman Lubumbashi Grand KaraviaSincèrement,