Lower Matecumbe Beach Holidays from AU$663

Love the view from our balcony! Rooms were clean and bathroom was spacious. However, lighting could be a bit brighter for us women getting hair and makeup ready. The front desk staff can seriously improve their demeanor. I called them twice and they were dry, monotone, not warm or jolly at all. The day of checkout I walked up to the desk to the 2 girls there talking. I greeted the one who was actually working the desk and asked my question. She didn’t bother to greet me at all or much less smile. Felt as if I was interrupting their conversation with her facial expression. No customer service skills, smh, she is the biggest reason for not giving 5 stars.

Had to move rooms after receiving an upgraded room at check in that lacked the pool view that i paid for and the sleeper sofa. Nobody checked to see if the upgrade was a true upgrade first. took an hour to resolve and cut short beach time prior to dinner. Told that first hour of bike rentals was free. it wasn't.

My favorite hotel in South Beach. The design of this hotel never gets old, the restaurants are great! The staff amazing. I will come back every time I get a chance.

This is my new hotel for Miami trip. Great location and everything was great! Love this place.

you will need to get to the pool area early to secure chairs.