Exterior

Reviews of Comfort Suites Loveland

2.5 out of 5
Comfort Suites Loveland
4851 Thompson Pkwy, Loveland, CO

Reviews

8.6

Excellent

Rating 10 - Excellent. 412 out of 724 reviews" "
Rating 8 - Good. 180 out of 724 reviews" "
Rating 6 - Okay. 57 out of 724 reviews" "
Rating 4 - Poor. 47 out of 724 reviews" "
Rating 2 - Terrible. 28 out of 724 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Terrence

Travelled with family
Check in was SLOW!!!
Stayed 1 night in Apr 2024
Response from Comfort Suites Loveland on 3 May 2024
Hi Terrance, Thank you for your feedback, we will work on implementing new processes to expedite the check in for our guests. We hope you had a wonderful stay with us!

6/10 Okay

Chandra

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We booked this room specifically for the pool. We live in Greeley and booked so the kids could swim and the pool was closed down! Nothing on the website said anything about the pool so I called to check before we booked and was placed on hold for over 15 minutes so I was unable to get answers before arriving! Everything else was exactly what we needed but we were incredibly bummed over the pool. Especially since we only live 15 minutes away!!!!
Stayed 1 night in Apr 2024
Response from Chupprie Jenkins, Front Office Manager on 3 May 2024
Hi Chandra, Thank you for your feedback. Though we have posted to all websites the pool closure since it started; we understand that is difficult to notice when it's not front and center. We are actively working on moving this information up on the websites.I sincerely apologize for the inconvenience and your extra long wait time. Feedback like yours helps us improve our guest satisfaction. We hope to see you again in the future, when the pool is up and running!

10/10 Excellent

Javonna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Comfort Suites Loveland on 3 May 2024
Thank you for the GREAT rating!

4/10 Poor

kevin

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Hotel is overall decent. Staff neglected to share at check in that the pool/slide was closed. That was the main reason for us to stay there. I wish they would have explained that. We did see a sign in the elevator but not an upfront notification.
Stayed 1 night in Apr 2024
Response from Chupprie Jenkins, Front Office Manager on 3 May 2024
Hi Kevin, Thank you for your feedback and suggestion! We have added signage to the front desk now for guests to see. I apologize for the inconvenience of our pool closure. It is expected to be up and running after May 20th. We hope to see you there in the future to enjoy that remodel!

10/10 Excellent

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in Mar 2024
Response from Comfort Suites Loveland on 3 May 2024
Thank you for your GREAT rating!

6/10 Okay

William

Travelled with partner
Liked: Cleanliness, amenities
Close to shopping and dinning.
Stayed 3 nights in Mar 2024
Response from Comfort Suites Loveland on 3 May 2024
Hi William, Thank you for your review. We strive for 5 stars, was there anything we could have done to make your stay better with us? Please feel free to contact hotel management with any feedback.

10/10 Excellent

Elysha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and waterslide were fun for the kids. Great shopping around and a nice indoor park within walking distance.
Stayed 1 night in Mar 2024
Response from Comfort Suites Loveland on 3 May 2024
Thank you for your GREAT rating!

10/10 Excellent

Brandy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice stay. Great for families.
Stayed 3 nights in Mar 2024
Response from Comfort Suites Loveland on 3 May 2024
Thank you for your GREAT rating!

8/10 Good

terry l.

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The hot tub was broken
Stayed 1 night in Mar 2024
Response from Chupprie Jenkins, Front Office Manager on 3 May 2024
Hi Terry, We sincerely apologize for the inconvenience of the hot tub not working. We have since remedied this issue, and hope to provide you with exceptional service in the future.

10/10 Excellent

Rochelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Comfort Suites Loveland on 3 May 2024
Thank you for the GREAT rating!

10/10 Excellent

sandy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came for the swimming pool and the kids loved it !
Stayed 1 night in Mar 2024
Response from Chupprie Jenkins, Front Office Manager on 3 May 2024
Hi Sandy, We are thrilled to hear that you enjoyed your stay with us and hope to see you again in the future. Safe travels!

8/10 Good

norma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The rooms are huge!
Stayed 1 night in Mar 2024

10/10 Excellent

Bob

Stayed 1 night in Jan 2024
Response from Comfort Suites Loveland on 3 May 2024
Thank you for your GREAT rating!

4/10 Poor

Christopher, Parker

Stayed 1 night in Feb 2024
Response from Comfort Suites Loveland on 3 May 2024
Hi Christopher, Thank you for your rating. We apologize that we did not meet your expectations. If you would like to discuss the details of your stay, please feel free to contact hotel management.

8/10 Good

Stacie, BRIGHTON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My twelve-year-old loved the pool with slide and we enjoyed the hot tub in the snow! Beds were comfy. Would have liked to have better coffee. We had a great stay overall.
Stayed 1 night in Feb 2024

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, clean, convenient location.
Stayed 1 night in Feb 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Only bad thing to say was indoor pool was really cold
Stayed 1 night in Feb 2024

10/10 Excellent

Krista

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This pool is SOOOOOO great for me and my three little kids.
Stayed 1 night in Jan 2024

8/10 Good

Andrew

Stayed 1 night in Jan 2024
Response from Comfort Suites Loveland on 3 May 2024
Thank you for your GREAT rating!

10/10 Excellent

Leigh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't say enough about the water slide and about how Accommodating to children they are. The Room was very very clring shower as well great job!
Stayed 2 nights in Jan 2024

2/10 Terrible

Leon

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Tried to call the front desk multiple times over a 3.5 hour period and never got an answer. Went down and asked for towels for the pool and was handed a pile of unfolded towels. I asked for 8 and only received 6. Went back to front desk later on to ask do or pillows for our suite. Was told they only had 1. Front desk stated they would bring me more in which was never received. Television remote did not work. After calling front desk and not getting an answer. I went back downstairs to get it fixed. Was sent to try the remote twice more in which case it still didn’t fix the problem. By now I decided to call the property from my personal phone and was told maintenance would be contacted. Almost 10:00 pm rolls around and no tv still. I gave up! Haven’t got to the morning yet but my expectations are very low. Also pool slide is not monitored and is a recipe for an injury in which the facility probably sees happen frequently.
Stayed 1 night in Jan 2024

4/10 Poor

Kelli

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

jOHN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Joe

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Overall the stay was great, we enjoyed the stay with the exception of the later night staff, 9? and later. didnt seem very helpful and interested in what they were doing.
Stayed 1 night in Jan 2024

10/10 Excellent

Jennifer

Stayed 1 night in Jan 2024

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Naomi on 30 Dec 2023
Thank you for your positive review!! We here at Comfort Suites Loveland are happy to hear you enjoyed your stay with us. We appreciate all of our guest feedback and look forward to your next visit

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Naomi on 29 Dec 2023
Thank you for your positive review! We are happy to know that enjoyed your stay with us at Comfort Suites Loveland. All of our guests feedback is appreciated :)

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pool worthy!
Fabulous pool, excellent service, great beds.
Stayed 1 night in Dec 2023
Response from Naomi on 29 Dec 2023
Thank you for your positive review at Comfort Suites Loveland! We are grateful that you enjoyed your stay with us! All of our guests feedback is appreciated :)

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from GM on 15 Dec 2023
Hello Jose, good morning thank you for taking the time out of your busy schedule and leaving us an awesome review.

2/10 Terrible

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible stay. When I first went into my room the floors creeked bad. I left went back to the front desk and asked for a different room. When I walked into that room the couch was pulled out and the dresser's drawers were all open. I thought someone was already in there but no clothes. So I closed everything up. Thought it was odd. Then I get my bill from my credit card. The amount of my bill was different than my copy I received from the front desk. Then I was also billed for $9.00. I called and asked what that was for, she said I bought something at the gift shop. I NEVER did. So to make a long story short, I disputed the amount on my credit card, my boyfriend went down to look at the video of supposedly me purchasing something out of the gift shop and it was erased. We also notified the Johnstown police department of fraud. I will NEVER EVER stay at this Comfort Inn!!!!
Stayed 1 night in Oct 2023
Response from AGM on 12 Dec 2023
Hello Karen, on behalf of all our staff at comfort suites we do apologize for the experience you had. Like I explained to your boyfriend in person I did provide proof with your signature of your stay and purchase of 9.00 from our gift shop. If there is anything else we can do please visit us or give us a call.

2/10 Terrible

Brian

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Paid almost $150 because of hot tub that was unusable. Barely any water in it and looked gross 😕. Not staying here again.
Stayed 1 night in Dec 2023
Response from AGM on 12 Dec 2023
Good morning Brian, just want to make things clear you paid for your room of one night not 150 because of the hot tub that was unusable. Comfort Suites wont charge guests for something not working.

10/10 Excellent

Josh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay Again
Our stay was perfect from the time we got there until we checked out. Great location, next to shopping and many places to eat.
Stayed 3 nights in Nov 2023
Response from AGM on 11 Dec 2023
Hello Jason, Comfort Suites in Loveland thanks you so much for taking the time out of your busy schedule in writing us a review. We appreciate it! Thank you have a great day we hope to see you once again.

10/10 Excellent

terry l.

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy people above us stomping around. Not the hotel's fault.
Stayed 1 night in Dec 2023
Response from AGM on 6 Dec 2023
Hello Terry on behalf of our team we do apologize for that experience you went through at our hotel. We hope you choose to come back to stay with us and if you would like you can request a top floor rooms or away from other guest depending how busy the hotel might be. We do hope we can serve you better on your next stay.

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice and quiet. Shopping and dining was walkable.
Stayed 1 night in Nov 2023
Response from AGM on 1 Dec 2023
Hello good morning Lynda, I am so glad you enjoyed your stay with us here at Comfort Suites in Loveland. We do hope you come back and stay with us again.

2/10 Terrible

Adam

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Got Charged $250 for damages. The damage was to the door and frame in/from the hallway. Looks like somebody tried to break into the room. My girlfriend had 2 keys. Why would she need to use a screw driver to break in. There are no security cameras in the hallways. It very well could have been somebody trying to break in to do her harm. The hotel refuses to refund the charge. I could understand if the damage was actually in the room. But the damage is clearly from the hallway, where any number of people have access. The security in the hotel is severely lacking and their customer service is attrocious. It took them over a week to produce picture proof after calling multiple times daily to speak to the manager. Of which, never called back.
Response from AGM on 28 Nov 2023
Hello Adam I do apologize for your frustration and how all of this has been going. The hotel is just doing its job in trying to keep our hotel looking good and charge for damages to replace what was damaged.

6/10 Okay

Eric

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Had to have 3 rooms at request before I got what I ordered. Once I had the right rooms thing were okay.
Stayed 1 night in Nov 2023
Response from AGM on 28 Nov 2023
Hello Eric, I apologize for how your experience was with us at check in. I will take note is this to let staff know that this is unacceptable.

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast went beyond expectations as did the quality anc clenliness of the room. Just a wonderful place all around.
Stayed 1 night in Nov 2023
Response from AGM on 1 Dec 2023
Hello Joseph good morning thank you so much for your awesome review this is great! I'm glad you loved our breakfast options and taking the time to let us know. Have an amazing day.

6/10 Okay

Elizabeth

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from AGM on 1 Dec 2023
Good morning Elizabeth we apologize for not meeting your expectations during your stay. I do hope you can give us another chance and let us know what you would love to see different.

8/10 Good

Ashley

Stayed 1 night in Nov 2023
Response from GM on 15 Dec 2023
Hello Ashley, good morning Comfort Suites would love to say thank you for your review.

6/10 Okay

Monty

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The only complaints I have is the breakfast was just blah and they didn’t give us any clean towels or make the bed. I don’t think they even came to our room. It was very unusual for that to happen.
Stayed 2 nights in Nov 2023
Response from Naomi on 20 Nov 2023
Good Day Monty,I'm sorry to see that your recent stay at Comfort Suites Loveland did not meet your expectations. We do greatly appreciate all of our guest feedback! I did see that your reservation was for the 17th - 19th. This explains why you didn't have your room serviced. Unless requested by our guests, our staff has a cleaning schedule of 2 days of no cleaning then a full clean on the 3rd day which was the day you checked out of our facility (17th no cleaning, 18th no cleaning then full clean on the 19th). Any time that you would like to have your trash, towels or bedding replaced during your stay please don't hesitate to request this service at the front desk as we are always happy to accommodate our guests needs. As far as our breakfast goes we do try to keep a wide variety of options (fruit, cereal, waffles, eggs, sausage, bacon, ham, oatmeal, toast, pastries and many condiments) to choose from to satisfy most guests palates. We hope you do come back and have a much more satisfying experience in the future. We would like to thank you again for choosing Comfort Suites Loveland for your stay! Hope You Have A Wonderful Holiday Season!Front Desk- Guest Services

6/10 Okay

Vickie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Customer Service
I was waiting in line to be checked in and the employee behind the counter overlooked me and addressed the person behind me. I said i am next, she apologized and said she was sorry well the other person behind the desk rolled her eyes.
Stayed 1 night in Nov 2023
Response from AGM on 15 Nov 2023
Hello Vickie, On behalf of comfort suites we deeply apologize for the action one of our employees handled this situation. We will definitely speak with that employer and take matters into our own hands. Thank you for your review.

10/10 Excellent

Talya

Stayed 1 night in Nov 2023
Response from AGM on 15 Nov 2023
Hello Talya thank you so much for the great view I am glad you had a great stay.

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Naomi on 12 Nov 2023
Thank You for your review!! We are happy you had a positive experience here at Comfort Suites Loveland!! Your feedback is greatly appreciated and we look forward to your next visit! :)Warmly, Front Desk

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Naomi on 12 Nov 2023
Thank You for your review! We are happy you had a nice experience here at Comfort Suites Loveland. Your feedback is greatly appreciated and we look forward to your next visit! Warmly,Front Desk

4/10 Poor

Jamie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
We stayed here specifically for the pool which was very cold! The hot tub was cold as well. The staff was not very friendly, I stood at the check in counter for at least 10 minutes and even though staff walked by doing other things they never greeted me or said they would be with me in a minute. It felt cold and awkward.
Stayed 1 night in Oct 2023
Response from AGM on 31 Oct 2023
Hello Jamie, On behalf of our staff we are deeply sorry about our staff not being very friendly and you having to wait 10 minutes to get help. We are trying to improve and better our staff. From what I was notified about the pool, the snow and cold weather on Saturday October 28th our pool machine could not keep up and froze. In that case our indoor pool and hot tube could not stay warm.

2/10 Terrible

Jarrod

Disliked: Property conditions & facilities
POOL/ OUTDOOR HOT TUB ARE AWFUL!!!! We decided to stay here as a “staycation” due to the featured pool and outdoor hot tub, as well as proximity to other attractions. It is Colorado, and it was 25° and snowing, because it’s Colorado. The OUTDOOR hot tub was less than luke-warm bath water with no jets. Every guest was complaining about it. How do you have an outdoor HOT tub in Colorado that’s not HOT when it’s cold out!?!? The indoor pool was so cold and had so much chlorine in it that my kids stayed in for less than 5 minutes before getting out. We decided to just head back to the room and watch a movie, which would have been great except the TV didn’t work!!!! We ended up just saying the heck with it and went home. What a disappointing experience and total waste of money. I would not recommend to anybody else.
Stayed 1 night in Oct 2023
Response from AGM on 2 Nov 2023
Hello Jarrod, due to the weather we had on Saturday, October 28th our machine heater could not keep up with the cold and shut down. We have it fixed and on behalf of our team at Comfort Suites we are deeply sorry about your stay experience.

10/10 Excellent

James, Kilgore

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are always nice and the staff friendly and efficient. This particularity there was a girl working in the breakfast area that kept everything clean and well stocked and did it with a smile on her face
Stayed 1 night in Oct 2023
Response from AGM on 2 Nov 2023
Hello James, I highly appreciate your review thank you so much for choosing to stay at Comfort suites in Loveland.

8/10 Good

paul

Stayed 2 nights in Oct 2023
Response from Naomi on 19 Nov 2023
Thank you for your positive review! We are happy that you enjoyed your stay with us. We value our guests feedback and we look forward to accommodating you in the future! Have A Wonderful Holiday Season! :) Warmly, Comfort Suites Front Desk

8/10 Good

Libby

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from AGM on 26 Oct 2023
Hello Libby, good morning thank you for staying with us at Comfort Suites in Loveland.

2/10 Terrible

FREDRIC

Disliked: Cleanliness, property conditions & facilities
Toilet wouldn't flush. Couch in room stained and dirty.
Stayed 1 night in Oct 2023
Response from AGM on 26 Oct 2023
Hello Fredrick, I am Deeply sorry about the toilet not flushing and the couch being stained we are working hard on getting those things fix.