Lost Valley Holidays from AU$5,439

I absolutely loved the large pool, hot tub and dry sauna!

Super friendly team. A fun place to stay!

Staff is generally great. However, receptionist was a little snarky this time.

We like our room very much and the bed is very comfortable!

This hotel advertises itself as a luxury hotel, but does not provide that level of service. When I first arrived, I had to ask the staff at the door to help me with my bags while I was clearly struggling to get them out of the street and into the hotel. When I ordered room service, the food was brought to my room in brown paper bags, boxes, and with plastic utensils, which does not count as room service. Room service in other hotels, especially ones that claim to be “luxury” hotels, food is delivered on real plates with real utensils, which is how it should be. There was also an incident when I ordered room service and was in the shower when the food was brought to my room. Apparently the server knocked on my door and didn’t get an answer so just left with the food. But rather than the hotel staff calling my room or texting me or emailing me about how they attempted to drop off my food, no one did anything and I received no information about the order. After waiting an hour later, I had to call reception myself to see what was going on. This is poor customer service. The customer should never have to initiate an investigation on the whereabouts of a food order. The staff should do their due diligence and contact the customer when there are any issues.