Los Cielos Holidays from AU$1,713

the staff was extremely kind

We had a great stay here the first time about a month ago, this time was a little disappointing. Excluding the bartender Austin at Rules and Regs, and excluding the check in staff at the Gold Lounge, the service everywhere else was not great. The lobby bartenders/servers and the lady at Good Times was really not warm, welcoming or friendly at all. Almost like we were bothering them for being there. We also asked the concierge if they had some chips because they did the last time and she told me no but I could purchase snacks in my room. Minor thing but still off-putting. We had the complete opposite experience the first time we stayed here where the staff and service everywhere was excellent so just really a let down especially for the price point of a hotel like this. The property itself is beautiful and has great amenities and the gold experience is nice but we are reconsidering having this place as our go to Austin hotel.

Clean and crunchy water, but the rooms are very humid due to the lack of air flow.

The room was definitely an amazing place to stay when i make future trips i will be stayong here. Beautiful views, roof top pool. Stunning rooms. Location did have a lot of construction but wasnt enough to remove a star as location was well above a 10/10

Convinient downtown location, valet & self-parking on-site in the basement, renovated rooms, good in-room dining service, and friendly staff. However: 1. There is no breakfast option ("The Corner" restaurant serves only brunch/lunch/dinner menu. 2. It is impossible to get reservations at the rooftop bar The Edge. 3. The reception lobby is undergoing renovation for a redesigned lobby bar. 4. There is a mandatory $25 resort fee per day which is not mentioned when you make the room reservation. Overall good experience. 4 out of 5 stars.