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"The rooms were fresh smelling and clean. Clean linens. Good firm mattress and pillows were supportive and comfortable. Bathroom linens were in good condition. Bathroom was clean. The breakfast was continental with cereal and fruit. The coffee was ready and good. We were on the first floor and the window faced an alleyway. Window had a large crack and was. Missing a screen. Someone knocked on the window at 6:30 am and my husband saw a female person with backpack there she immediately left. This was reported to management. The ac unit kept us comfortable on a humid rainy night. "

"Very welcoming towards my kids and dogs, front desk staff were amazing! Room was older but clean. Close to food and basic stores. Great for a budget hotel! "

"Staff were courteous and helpful. Rooms looked like they had been recently remodeled and were very comfortable. Air conditioning worked well. Continental breakfast was decent. Great for the price. I would definitely stay there again. "

"Amazing service "

"Love the quiet clean place staff very friendly "

"Large comfortable room. "

"Nice"

"Confirmation 73024356150006. Holiday Inn Express Port Lavaca, Tx. Checked out today. I am writing to formally express my disappointment regarding a recent stay at your hotel. The experience was especially concerning given that it involved accommodations for my handicapped parents. We had specifically reserved a handicap-accessible room with a shower to meet their needs. Upon arrival, we were informed that the room was unavailable due to a water leak. While I understand that maintenance issues can arise, there was no adequate alternative provided that met accessibility requirements. Additionally, the room we were assigned was not clean, which further added to the frustration of the situation. The most serious issue occurred when the elevator was not working. This left my handicapped parents with no choice but to walk downstairs, creating a significant safety concern and unnecessary hardship. When I approached the front desk for assistance, I was met with an unprofessional and dismissive response. I asked what my parents were supposed to do given their condition, and Erica at the front desk replied, “What do you want me to do about it?” This lack of empathy and customer service was extremely disappointing. This experience fell far below expectations, especially for a brand that is expected to provide accessible accommodations and respectful service. I would appreciate a prompt response regarding how this situation will be addressed, including any corrective actions and approp"

"Yes"