Locust Lake Village Hotels, Pocono Lake

"First off, we had a very hard time sleeping at night because of an incident that happened on our first night. A house keeping lady just walked in on me and my partner completely naked. She didn’t knock or announce herself at all. When I spoke to the front desk they told me to hold for a supervisor, after 6 minutes of holding the same person came back on the phone and said no one was around to answer. She took my information down and told be they would reach out. To which they never did. I waited for the 3 days I was staying there and never was reached out to. This is a horribly managed place. I will not be returning, and will make sure to tell my family and friends that this hotel has no privacy policy or sympathy when they make a very serious and abrasive error. Secondly, Half the water park was closed and that wasn’t discussed on the website. No basic pool or nothing. Changing $20 dollars for a “pina colada” should be a damn shame. Especially when it’s just coconut water and ice in a blender. Thirdly, the website was super confusing, no consistency in any of the restaurants hours, or events. We had no clue the 5,000 foot zip line was closed until we got there and was told by a bartender in trails end. As well as the sun tubing that wasn’t open but was in the website. There was nothing much to do at the resort, so we had to travel outside for any activities. But we booked specifically this hotel, so we could have something to do without leaving it."

"Staff .. room … dining all excellent!"

"A bit noisy, barely slept. The breakfast was good and a few great selections. The room was clean to standards. "

"The property was nice the people were friendly "

"The room smelled like chemical fumigation had just happened in the room, the door DID NOT LOCK, and was never fixed despite staff being asked to. The shower DID NOT DRAIN at all and shower rod was hanging out of the wall. There was an open, rusted access panel that opened to a dusty space in the wall with pipes. Manager was supposed to call us to follow up but never did. Do not recommend"

"Everything was more than expected."

"Check-in staff gave me no information. I had to ask everything. He was smacking gum the whole time which was very annoying. When I got to my room there was no ice bucket so I had to walk back to the office to ask for one. The guy didn’t even try to find me a bucket. He just said they were low on ice buckets and handed me a little bag to put ice in. The breakfast was nonexistent. I got there for breakfast at 7:30am and everything was gone. There was dry cereal but there was no milk. No coffee, no juice. There was one slice of bread and there were three apples that were all rotten! The serving area was very dirty with crumbs, etc…If breakfast hours are 6-8am then there should be a staff member who refills coffee and other foods that run out during that time, as well as keep the area tidy and wiped off. The hotel grounds were unkept with high weeds all over the courtyard. This seemed to be a run-down, poorly run hotel. "

"Room was clean..no more individual bottles of shampoo or conditioner. And no more bars of soap. All in dispensers in shower. Under table near bed is a motion detector light so every time someone moves off of bed light goes on. This might be great for some but wakes up others in room. Beds were firm and room looked new."

"Great place for the family."