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"ROOM WAS CLEAN AND HAD WONDERFUL VIEWS. STAFF WAS SO NICE AND EAGER TO SUPPORT TO GUEST BUT WITH INABILITY IN ENGLISH."

"An unexpected GEM. Each and every staff member was super helpful and had great advice. The property and, specifically, the room was very clean. Easy access to downtown and all the tourist stops. Breakfast was awesome with lots of protein available. We loved the availability of good clean drinking water - at anytime of the day day/night. The welcome we received the minute we walked in was great with a ton a useful information. This place is great - a definite spot we'll return to. Tons of services available - all you have to do is ask. Massages, laundry, tours, etc. - just ask."

"The breakfast menu was excellent. The waterfall view from the room was wonderful. It was also close enough to the waterfall to hear it. It makes sleeping pleasant. The bed was also very comfortable."

"Este hotel no tiene convenio con Expedia; por consiguiente no hubo un buen recibimiento y me pidieron que me retire. Cómo llegué en altas horas de la noche me quedé en la calle contactándome con ustedes para que me ayuden a solucionar. Favor actualicen y retiren este hotel de sus contactos, esto les hace quedar muy mal."

"What a special property. The grounds were so beautiful especially the 110 year old avocado trees that reminded us of live oaks. The staff was so wonderful, because they weren’t fully booked, they gave us our choice of rooms. We chose one with a spectacular view of Banos Pueblo below. Our reservation included breakfast and dinner which was excellent, lots of choices both local and international. We also used the spa, which was affordably priced and very nice. The pools and terrace cafe was an excellent place to watch the sunset. Would definitely recommend this hotel if you’re staying in the Banos de Agua Santos area."

"This property is run by a lovely Ecuadorian couple, Elva and Jimmy. Everything was easy and smooth. We wanted to go whitewater rafting and they took care of all the details. It's in a neighborhood just below the hike/stairs to the Virgen viewpoint. It's very quiet and safe, but the setting was a bit more "in town" than I expected from the photos. The location, though, wound up being very convenient. We walked into the center of town several times but since we had a car, we also drove a few times. If you are with a group or just want to relax at the end of the day, there's a very nice social space where you could grab a beer or soda and hang out. Breakfast was delicious and included friendly conversation. Highly recommend, I would definitely stay here again. "

"We stayed here for two nights. It was just ok. Don't expect anything over the top considering how much you're paying. Breakfast is traditional Ecuadorian food. The hotel is close to all the downtown festivities and shops and is directly across the street from the city's main waterfall. We stayed here the weekend of Palm Sunday. The city was crazy with people, especially outside of the hotel. So, if you stay here that particular weekend, be prepared to be awakened very early (4am) in the morning with hundreds of people who have come to bath in the hot pools and waterfall. "

"Our stay at Samari Spa Resort was truly unforgettable. The property itself is absolutely stunning—elegant, peaceful, and surrounded by breathtaking natural beauty. From the moment we arrived, we could feel that this was a special place. What made our experience even more meaningful, though, was the warmth of the staff. Every single person—from reception to the restaurant—was not only professional, but genuinely kind and welcoming. They created an atmosphere that felt both luxurious and incredibly comfortable, which is not always easy to find. Traveling with young children (ages five and three), we weren’t sure what to expect at a more upscale resort, but it exceeded all expectations. Our kids had an amazing time, especially enjoying the chocolate massage and the pool area. It meant so much to us to see them so happy and included. Between the beautiful setting, the thoughtful details, and the heartfelt hospitality, we created memories we will cherish for a long time. We still find ourselves talking about how warm and special our experience was. We can’t recommend this place enough."

"Family owned. Well located. Clean and very reasonable price. Andre was helpful and accommodating. Would highly recommend."