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Reviews of Inn of West Little Rock

3 out of 5
Inn of West Little Rock
10920 Financial Centre Parkway, Little Rock, AR

Reviews

8.0

Very good

Rating 10 - Excellent. 249 out of 537 reviews" "
Rating 8 - Good. 143 out of 537 reviews" "
Rating 6 - Okay. 65 out of 537 reviews" "
Rating 4 - Poor. 37 out of 537 reviews" "
Rating 2 - Terrible. 43 out of 537 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Kenny, Hamburg

Travelled with family
Liked: Staff & service
Disliked: Amenities
I was very disappointed in this hotel stay for several reasons. 1. The bed was so high above the floor, even with my wife and I NOT being short people, we had to "climb up" into the bed everytime. 2. There were no cups for the coffee maker nor in the bathroom. 3. Neither of the 2 phones in the room worked, so I couldn't even call the front desk about getting cups brought to the room, I had to go downstairs to and get them myself. 4. The hallway going to our room smelled like old rotten wood. Very displeasing odor. I feel sure I will NEVER use this hotel again.
Stayed 2 nights in Mar 2023

6/10 Okay

Edward

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was nonexistent. Nothing but cereal an bread was available. Have stayed here before and it was much better.
Stayed 1 night in Feb 2023

2/10 Terrible

Bella

Stayed 1 night in Jan 2023

4/10 Poor

Emma

Business traveller
Disliked: Cleanliness, amenities
Common areas smelled like mold. Sheets and pillows smelled when I crawled in to bed. Breakfast was very poor. Will not stay here again.

2/10 Terrible

Edward

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I didn't care for the property at all. This bathroom sink leaked, causing a mess all the time, pulls missing from dresser, no shampoo, lotion, ect. in room. Most of all, no breakfast bar, had to make your own coffee because there was nothing in the dining area. I held the room with a credit card and my husband gave them another one to bill the room to and they used the first instead of the one he gave them. We wouldn't stay there again. The lady at the front desk was the best thing about the stay.
Stayed 1 night in Jan 2023

2/10 Terrible

michael

2/10 Terrible

Brianne Marie

Stayed 1 night in Dec 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Beth

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location if visiting Baptist Health Hospital. Exterior area felt safe and was well kept, even being pet-friendly. Interior was clean and updated-ish. We found the pillows extremely uncomfortable, but that definitely didn’t ruin our stay.
Stayed 1 night in Dec 2022

8/10 Good

Karen

8/10 Good

Laurie

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

6/10 Okay

Kamya

10/10 Excellent

Doug

Stayed 1 night in Oct 2022

2/10 Terrible

Aprille

Stayed 1 night in Oct 2022

10/10 Excellent

Brian

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service!
I had a great rest; Confortable and great bed. The Manager and the night shift guy name Condo were Great, Helpful, and Pro-Military.
Stayed 2 nights in Aug 2022

10/10 Excellent

Betty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

2/10 Terrible

Kellie

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible and nasty
The bathroom was full of mold and mildew tub and sink stopped up. Air conditioning did not work
Stayed 1 night in Jul 2022

4/10 Poor

Sondra

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The annex where we stayed, the back door was propped open and it was a hang out for druggies and prostitutes. Once we got in our room, which was around 9:00 pm, we were too scared to leave. There was no way they could afford the rooms bc it was expensive even for us. I don’t mean to sound snotty but when you pay $150, this environment is not what you expect.
Stayed 1 night in Jun 2022

10/10 Excellent

Orlanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and the staff was very friendly and supportive. The rooms was very clean and fresh.
Stayed 3 nights in Jun 2022

2/10 Terrible

Eve

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel was not well maintained. The back entrance did not work with a key, so it was propped open with a rock--not safe. It was 90 degrees out in June and the pool was not open. The room was musty and damp. Coffee maker did not work, only 3 towels provided, and no soap--the owners need to fix the property up . The front desk staff was very nice and helpful. They were apologetic about the broken door and pool which was out of their control. Again, this hotel is poorly maintained.
Stayed 1 night in Jun 2022

10/10 Excellent

Daniel

Stayed 1 night in Apr 2022

10/10 Excellent

Endrall, Jacksonville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was clean && it could get very dark in there (( witch was a plus for us )) i liked everything. Check in was quick the guy was nice who checked us in. My only issue is housekeeping they come around 3 hours before it’s time to check out…I was still sleep around 8 (( && of course I knew when check out was )) witch is 11am I still had time to sleep.
Stayed 3 nights in Mar 2022

4/10 Poor

Randall

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
For a Holiday Inn Express this place was a little tired and too frugal. Worst Holiday Inn Express we have ever stayed in
Stayed 1 night in Jan 2022

10/10 Excellent

Gwen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Clean
Stayed 1 night in Jan 2022

10/10 Excellent

Endrall, Jacksonville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Jan 2022

10/10 Excellent

Carl

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was pleasant and available,
Stayed 2 nights in Dec 2021

8/10 Good

Burneta

Business traveller
Liked: Staff & service
Staff upon arrival very untrained and did not know the area eventho they lived there. No map to guide out of town guest to restaurants. No I don’t want to use my phone for that! At least be able to suggest good eating places and how to get there. Lady at desk had to call her mother to find out the name of the Highway and 6 lane highway that ended at the hotel!
Stayed 4 nights in Nov 2021

4/10 Poor

Linda, Dallas

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Shower head blew off when shower turned on hitting me with a powerful stream of water. Very uncomfortable, had to ask for another room for the next night.
Stayed 2 nights in Oct 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what I paid for
The room was spacious clean and lovely. It was close to shops and food. Customer service was AWESOME friendly and efficient.
Stayed 2 nights in Oct 2021

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay did not care for being in a handicapped room
Stayed 1 night in Oct 2021

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
T
Stayed 1 night in Sep 2021

8/10 Good

Meredith

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel IS pet friendly. Take my advice and check before you trust orbitz when they say a hotel is pet-friendly
Stayed 1 night in Sep 2021

8/10 Good

Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Brian Roy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
convenient
Stayed 1 night in Aug 2021

8/10 Good

Rogers

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good time
good night stay. clean. A little noisy but overall enjoyable
Stayed 1 night in Aug 2021

4/10 Poor

Jose

Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Billy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
The location was good. The room has only 1 small bar of soap. The tub was dirty. There was dirt/mildew around the shower tile. We will definitely never stay here again unless it is an absolute emergency and we have no where else to stay.
Stayed 1 night in Jul 2021

10/10 Excellent

Lakisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Jermaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

2/10 Terrible

Sarah

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Filthy
This is a filthy hotel. The front desk worker was nice - it’s not his fault the hotel room was such a disgusting mess. The hallways smelled like marijuana. The room smelled like cigarettes. Every surface in the room was dirty. There was mold growing on the ceiling in the bathroom. When I was checking in, another couple was complaining about a sewage/mold smell in their room - and we’re immediately moved to another room. It seems like they only changed the sheets and towels, but absolutely no other cleaning. I would suggest sleeping in your car before you stayed here.
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Stayed 1 night in Jun 2021

10/10 Excellent

jatedria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

6/10 Okay

Linda

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I expected better experience unfortunately many things were not good at all.
Stayed 1 night in Mar 2021

8/10 Good

tara

Liked: Cleanliness, staff & service, room comfort
We noticed a water leak from the toilet when we first checked in, front desk staff was timely in getting us switched to a new comparable room. Excellent service, nice rooms, would stay here again!
Stayed 1 night in Feb 2021

6/10 Okay

Cliff

Liked: Staff & service
Stayed 1 night in Jan 2021

10/10 Excellent

Shalonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2020

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
There was no King hearing room, which is what I booked. No indoor pool, as shown on website. No bkft, just water, pop, and friut cup. Coffeepot in room doesn't work. Lobby coffee "to go coffee" has no lids. Noise in the hallway kept spouse up all night. Front desk attendant sleeps in the lobby, so look in the comfortable chair across from the front desk, shes asleep over there.
Stayed 1 night in Dec 2020