Which room you were in? Sorry to hear that your ac or tv didn’t work. But then did you tell the manager? She would have put you into another room. We will ensure that this doesn’t happen going forward.

Hi Jill, sorry that we fell short on your expectations. We are constantly improving on the guest experience. Will take your feedback and improve!

Thank you so much! your feedback is highly appreciated.

Nadine always makes sure that there are toileteris. You could have informed the front desk in timely manner. Anyways, will note and improve upon it.

Hi James, sorry for experience. We have a new management since and all the rooms are remodeled. Give us a chance again.

Thank you very much Brock for being our guest. very glad your stay was good. Please come by next time you are through Limon.

Sherry Thank you very much for your review. As the New Manager I am working hard to get all this information updated and your input is very appreciated. I will work on those items you have mentioned. Again Thank you.

Hmm! sorry to hear. We are under new management and in transition in that process. New management is taking personal care of each guest. They are not staying on site yet 100% but will be soon. They were on a quick break when you arrived. So your patience is highly appreciated. Toilet paper is always there in the room and we are super attentive to our guests. So you could have informed the manager if things like these and noise bothered you. We take care of situation immediately. Hope you check us out again soon.

Thank you so much for your positive comments. It motivates us to do a better job.

Thank you for your positive feedback. We truly appreciate and it motivates us to do a better job.

Thank you Darrell for your review. We truly appreciate it.

Hi Herbert, Sorry to hear that. I have talked to the management staff on site and they advised that apparently there was some miscommunication between house keeper and management. However, upon your arrival, Jason did go above and beyond to take care of you. We always accommodate guests in any ways we can, may it be change of room if needed or breakfast, etc. I have since ensured that this mistake doesn't happen again. We value each and every customer and strive for the best results always. Also we are going through lot of renovation on the property to take it in whole new direction. We hope you give us a chance again to prove ourselves.

Hello, Hmm.. That's odd to hear. What's your name? Not sure if you even stayed at the motel or not then. If you did recently, you wouldn't say that. We are always improvising and checkout our latest looks. We offer complimentary light breakfast- coffee, fruit, bagel, though we don't advertise such on Expedia. See pic attached. Second, there is video surveillance through out the building. Third, we have best management staff now, and have not had any incidents, so why would you get scared? that's absurd of you saying that this place is rundown. It's not.. We have remodeled all the rooms with furniture, paint, appliances. Newly done parking lot. Making sure that each guest needs are taken care of immediately 24x7. There is staff on phone call always available even during night. Fourth, noone is using landline phone anymore, so we have removed phones from the rooms, but we are not a big building and generally Expedia customers are in the rooms closer to lobby or manager. so we are only a step away if you need anything. Credit card copy is a general hotel/motel policy everywhere. It helps to protect the hotel to recover their expenses in case you vandalize the property during your stay. Identify yourself and call if you still have any concerns. We want to make sure that we make each and every guest happy.

Sorry to hear about that. Our property management is changed now. All full energetic staff on site. We are improving constantly. Every review we take seriously and implement on it. Hope you to check us out again.

Hmm! Sorry to hear about your experience. We take cleaning very seriously. So Will get to the bottom of this and find out what happened that day.