Lidster Holidays from AU$2,160

Not a good experience at this hotel. Our room was not ready when we got to the hotel to check in. Then I was told to downgrade our room for one night, and then the next day I would be moved to my originally booked room. When I asked for a refund, they miraculously had our room ready. Waited one hour to get help to check in. The kiosk machines didn't work and the line was very long.

Super nice hotel right off the beach. The staff was wonderful and helpful, from the valet who parked our car and let us make multiple trips for luggage and our pet to the ready smile and service during check-in at guest services, who let us know that they'd provided some dog-friendly items in the room for use during our stay (dog bed, bowls) We had a partial-view room and this was adequate; we could see the beach/ocean from the kitchen sink area. The room was clean, comfortable, and neat. The hotel provided water and coffee in the room, and the toiletries were lovely, laden with aromatherapy. There was a goodie basket in the room that had interesting offerings; we did not see pricing, but figured this would be expensive and did not use. There was a fridge/minibar stocked with some sodas and there was an in-room safe. Bed linens were white and looked/smelled very clean. The bed was comfortable. Windows had nice blinds and window coverings for shade/nightime. The room had AC, and the windows were slightly cracked, providing a nice breeze. We were on the 3rd floor and could hear street noise at night, so we just closed the windows and drew down the shades. There was a small rooftop area on the Penthouse Floor that we could access, but did not use. There was a water& ice machine, near the 1st floor, we used to refill our water bottles. At check-out, the staff was again helpful, and there was complimentary delicious coffee provided by the cafe next door.