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"As a long-time Hilton Honors member who has stayed exclusively within Hilton brands since childhood, I found the overall experience to be significantly below expected standards of hospitality, professionalism, and brand conduct. There appeared to be a lack of effective managerial oversight on-site. The general manager was frequently observed in close informal association with staff, with no visible intervention or correction of inappropriate conduct. The overall environment suggested a normalization of unprofessional behavior rather than active enforcement of hospitality standards. In multiple instances, staff behavior toward guests appeared dismissive, and at times crossed into conduct that could reasonably be perceived as bullying or mocking. Guests were at times informed that they should clean or maintain their rooms beyond standard expectations for hotel stays, which is not consistent with full-service hotel operations. Taken together, these issues reflect a broader breakdown in service delivery, staff training, and adherence to brand standards. The experience did not align with the expectations associated with Hilton Honors membership or Hilton-branded properties. A front desk staff member directly addressed the child in a disrespectful manner and referred to her as a “liar” in relation to a minor issue involving a paper plate. Regardless of the context, this interaction was inappropriate and not aligned with acceptable standards of guest relations and its re: a minor."

"The only thing that I can complain about is the elevator by entrance B it makes weird noises. Other than that this hotel is fantastic. 4.9 stars for me"

"The hotel is dirty. The floors were sticky and gross. The tub had bugs in it. "

"Clean room excellent staff "

"We have stayed at this hotel many times. It is very clean, the staff is amazing, and they offer a wide variety of items for breakfast. I would highly recommend staying here."

"Wonderful staff and clean room"

"Clean, friendly staff"

"Front desk was so friendly upon check in, the room was clean and the AC was so cold! We enjoyed the arcade as we roamed the hallways and the pool was perfect. My only complaint was the smell in the elevator…off-putting at 6 in the morning. "

"Walked into the room and there top blanket on both beds were dirty. One had what looked like blood on it and the other hair. When i asked for new bedding she came at me at first saying there's nothing wrong with the beds theyre clean. I brought both top blankets down to show her and she was extremely apologetic after that. But the whole hotel is falling apart. I wasnt expecting much but i do expect at least clean "