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Reviews of Residence Inn by Marriott Lexington

3 out of 5
Residence Inn by Marriott Lexington
1080 Newtown Pike, Lexington, KY

Reviews

8.6

Excellent

Rating 10 - Excellent. 141 out of 269 reviews" "
Rating 8 - Good. 77 out of 269 reviews" "
Rating 6 - Okay. 30 out of 269 reviews" "
Rating 4 - Poor. 15 out of 269 reviews" "
Rating 2 - Terrible. 6 out of 269 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Loretta

Travelled with family
Liked: Property conditions & facilities
Great location. Nice suites. Good restaurant next door
Stayed 5 nights in Mar 2024
Response from Claudia Brashear on 26 Mar 2024
Hi LorettaThank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Louise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent friendly staff very accommodating
Stayed 5 nights in Mar 2024
Response from Claudia Brashear on 25 Mar 2024
Hi LouiseThank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Mike

Stayed 1 night in Mar 2024
Response from Claudia Brashear on 8 Apr 2024
Thank you for taking a moment to let us know about your experience. We are happy to hear that you enjoyed your stay.

10/10 Excellent

Tana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very nice will stay again
Stayed 1 night in Mar 2024
Response from Claudia Brashear on 18 Mar 2024
Hi TanaThank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Sandy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay and affordable!
Stayed 1 night in Mar 2024
Response from Claudia Brashear on 7 Mar 2024
Hi SandyThank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was okay.
It wasn’t too bad. Beds were not comfortable and the over and a few lights didn’t work.
Stayed 2 nights in Feb 2024
Response from Claudia Brashear on 7 Mar 2024
Thank you for taking a moment to share your experience. I'm sorry to hear a few of the lights didn't work in your room. I hope you called the desk so we could fix this for you while you were here. We strive to provide gracious, engaging and caring service and hope you will come back and stay in the future

6/10 Okay

Savannah

Travelled with family
Stayed 1 night in Feb 2024
Response from Christopher Scott; AGM on 6 Feb 2024
Hi Savannah,Thank you so much for taking the time to complete a survey. We appreciate you staying with us and hope you choose Residence Inn Lexington North in the future when your travels bring you back to Lexington.

10/10 Excellent

Maryanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect 😊
Stayed 1 night in Jan 2024
Response from Claudia Brashear on 23 Jan 2024
Hi MaryanneThanks so much for taking a moment to share your experience. we are happy to hear you enjoyed your stay.

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely book here
Friendly staff, super comfortable and spacious rooms
Stayed 1 night in Dec 2023
Response from Claudia Brashear on 23 Jan 2024
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in town for one night for an event. The hotel was a perfect place for us to get ready and stay after the event. It was close to the venue and anything else we needed.
Stayed 1 night in Dec 2023
Response from Claudia Brashear on 23 Jan 2024
Hi ichelle Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay. We look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Steven L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Newtown pike is busy in the evenings
Stayed 2 nights in Dec 2023
Response from Christopher Scott on 25 Dec 2023
Hello Steven L! Thank you for taking the time to send your review. I hope you and your family have an amazing Christmas and New Year. If you need anything at all please let me know.

8/10 Good

Monte

Stayed 5 nights in Oct 2023
Response from Christopher on 16 Nov 2023
Thank you so much for taking the time to submit the survey.

10/10 Excellent

Doreen

Stayed 5 nights in Sep 2023
Response from Claudia Brashear on 29 Sept 2023
Hi Doreen Thank you for choosing to stay with us and taking a moment to share your experience. We are happy to hear you enjoyed your stay. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

8/10 Good

Carolynne

Liked: Cleanliness, staff & service, property conditions & facilities
Modest hotel, clean with full kitchen. Would be back. First floor units - you can hear the people above you walking in their shoes Second floor units - you have to carry cases up the stairs.
Stayed 7 nights in Aug 2023
Response from Claudia Brashear on 12 Sept 2023
Thank you for taking a moment to share your experience. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Peggy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night. The staff was wonderful. The rooms are spacious and clean. We used the pool and they brought waters out to us. This was a very friendly and quiet place. I have a sevice dog and they had no issues about it. Some hotels do this one was very friendly and nice about it. I would definitely stay here again.
Stayed 1 night in Jul 2023
Response from Claudia Brashear on 12 Sept 2023
Dear PeggyThank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
This place was great! The staff were some of the most helpful and friendly we’ve experienced at a hotel. The room was spacious and exactly as advertised. Although dated in some places, it was very clean and comfortable. The pool was a little dirty but didn’t keep my kid from jumping in! The road can be loud (truck brakes) but it doesn’t go all night and being able to have the AC fan running constantly helped. It is in a fantastic location and absolutely would stay again!
Stayed 4 nights in Jul 2023
Response from Claudia Brashear on 18 July 2023
Hi Sarah, Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

8/10 Good

John

Liked: Cleanliness, property conditions & facilities
No thank you
Stayed 1 night in Jun 2023
Response from Claudia Brashear on 6 July 2023
Thank you for taking the time to let us know about your recent stay at the Residence Inn. We are happy to hear that you enjoyed your stay. We look forward to welcoming you back in the not so near future.

10/10 Excellent

Cheryl

Stayed 1 night in Jun 2023
Response from Claudia Brashear on 6 July 2023
Thank you for taking the time to share your feedback about your recent stay at the Residence Inn Lexington North. We are glad to see you enjoyed your stay. We hope to welcome you back to our property again in the near future.

10/10 Excellent

Layne Jay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I always love staying here
Stayed 5 nights in Jun 2023
Response from Claudia Brashear on 20 June 2023
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Juliana

Stayed 2 nights in Jun 2023
Response from Claudia Brashear on 6 July 2023
HI Juliana Thanks for you taking the time to share your feedback. We are glad to see you enjoyed your stay.

8/10 Good

Casey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel itself was very clean and everybody was super nice. The only draw back was that the pool was a large part of why we booked this property due to having some down time in our plans, and the pool was inoperable.
Stayed 3 nights in Jun 2023
Response from Claudia Brashear on 7 June 2023
Thank you for taking a moment to share your experience. I'm sorry about the pool, unfortunately things happen with pool equipment that are out of our control. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant futer.

6/10 Okay

Somashekar

Liked: Cleanliness, staff & service
Breakfast is a drive to get to given the large size of the property.
Stayed 3 nights in May 2023
Response from Claudia Brashear on 1 June 2023
Thank you for taking the time to give us your feedback. We realize our breakfast area is small and can sometimes get crowed. We apologize for the issues you encountered. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Shanea

Liked: Staff & service, property conditions & facilities
Great room
Stayed 1 night in May 2023
Response from Claudia Brashear on 15 May 2023
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay. We strive to provide gracious, engaging and caring service and look forward to welcoming you back again in the near future.

8/10 Good

Gregory

Stayed 1 night in May 2023
Response from Claudia Brashear on 15 May 2023
Thank you so much for taking a moment to let us know about your stay. We are happy to hear you enjoyed your stay. We look forward to welcoming you back again in the near future.

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in the 2 bedroom and had a ton of space. The complimentary breakfast was also nice. Our icemaker in our refridgerator didn't work, and the front desk was quick to help us with a bag of ice. The place was conveniently located to everything we needed. The only drawback was the amenities. Because it was April, all of the outdoor amenities were closed. The pool was covered, and the firepit area wasn't operational.
Stayed 3 nights in Apr 2023
Response from Claudia Brashear on 11 Apr 2023
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

8/10 Good

Billi Jo

Stayed 5 nights in Mar 2023
Response from Claudia Brashear on 31 Mar 2023
Thank your for taking a moment to share your experience. We are happy to hear you enjoyed your stay. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Kelsey

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
So clean and friendly staff!
Stayed 1 night in Feb 2023
Response from Claudia Brashear on 20 Feb 2023
Hi Kelsey Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Les

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, immaculate, friendly and competent staff. Great complimentary breakfast!!
Stayed 5 nights in Feb 2023
Response from Claudia Brashear on 9 Feb 2023
Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

6/10 Okay

Kimberly

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. The facility was clean, comfort was great. However, it does need a facelift and the room that my family and I stayed was near the highway therefore it was very noisy.
Stayed 2 nights in Jan 2023
Response from Claudia Brashear on 23 Jan 2023
Thank you for choosing to stay with us. We appreciate you taking the time to let us know about your stay. Providing the highest level of hospitality is our number one priority, I'm sorry to hear there was a lot of noise from the highway.

10/10 Excellent

Sandy

Stayed 1 night in Jan 2023
Response from Christopher on 16 Nov 2023
Thank you so much for taking the time to submit the survey.

8/10 Good

Bonnie

Stayed 1 night in Jan 2023
Response from Claudia Brashear on 11 Jan 2023
Dear BonnieThanks so much for taking the time to let us know about your stay. We are happy to see that you enjoyed your visit. We look forward to welcoming you back again in the near future.

8/10 Good

Mitchell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine except for how we constantly ran out of hot water in the shower.
Stayed 1 night in Nov 2022
Response from Claudia Brashear on 2 Jan 2023
Thank you so much for taking the time to let us know about your stay. I'm sorry to hear you experienced an issue during your stay. Your experiences during your recent stay are not up to our standard. I have shared your feedback with our maintenance staff so we can do our best to ensure this does not occur again.

2/10 Terrible

Theresa

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room smelled like smoke, it was 80 degrees and took forever to cook down, musty smell also will never stay here again
Stayed 1 night in Nov 2022
Response from Claudia Brashear on 2 Jan 2023
Thank you for choosing to stay with us. Your experiences during your recent stay are not up to our standard. I have shared your feedback with the hotel housekeeping and maintenance team, so we can do our best to ensure this does not occur again.

8/10 Good

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Sep 2022
Response from Jessica C - General Manager on 16 Nov 2022
Thank you for taking the time complete a review about your recent stay with us at the Residence Inn Lexington North. We invite you back the next time you are in the area!

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very clean, the staff is friendly and the room is spacious and has wonderful features including a large kitchen and area to watch tv. The pool and pickle ball areas are also new and wonderful to have!
Stayed 4 nights in Sep 2022

10/10 Excellent

Mary ann, Vista

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Erick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shawn front desk
Shawn was awesome. Great conversation while we were waiting to check in due to internal audit taking place. True southern hospitality. Refreshing. Would stay again if I'm coming through Lexington in the future.
Stayed 1 night in Sep 2022

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great, everyone was very nice. Our room was wonderful. Our only complaint was that the toilet sat very low and was very difficult for a disabled individual as myself to get up, grab bars would be a help.
Stayed 2 nights in Aug 2022
Response from Jessica C - General Manager on 26 Aug 2022
We appreciate you taking the time to complete a review about your recent stay at the Residence Inn Lexington North. We look forward to seeing you again soon!

8/10 Good

Mike

Liked: Amenities, property conditions & facilities
Very welcoming staff, solid breakfast for what you pay, the room itself was great and what I paid for, but the exterior looked slightly trashier than what one would expect for the price. Not a huge deal, but if I'm being critical. Overall, good value, nice space
Stayed 1 night in Jul 2022
Response from Jessica C - General Manager on 26 Aug 2022
We appreciate you taking the time to complete a review about your recent stay at the Residence Inn Lexington North. We look forward to seeing you again soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge Rooms
I'm not sure how many hotels I've given 5 stars, but this one definitely deserves it. Huge rooms, very clean and great breakfast.
Stayed 1 night in Jul 2022
Response from Jessica C - General Manager on 26 Aug 2022
We appreciate you taking the time to complete a review about your recent stay at the Residence Inn Lexington North. We look forward to seeing you again soon!

8/10 Good

Erica

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice affordable place to stay
Stayed 2 nights in Jul 2022
Response from Jessica C - General Manager on 26 Aug 2022
We appreciate you taking the time to complete a review about your recent stay at the Residence Inn Lexington North. We look forward to seeing you again soon!

8/10 Good

Amanda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from Jessica C - General Manager on 26 Aug 2022
We appreciate you taking the time to complete a review about your recent stay at the Residence Inn Lexington North. We look forward to seeing you again soon!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
There were no pillows for the pull out. The girl at the front counter was on her phone the entire check in time using my info and typing in to her phone and the computer. I was concerned about my personal info she said she had to get her passwords .
Stayed 1 night in Jul 2022

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean and extremely well run.
Stayed 3 nights in Jul 2022
Response from Jessica C - General Manager on 26 Aug 2022
We appreciate you taking the time to complete a review about your recent stay at the Residence Inn Lexington North. We look forward to seeing you again soon!

10/10 Excellent

Daryl, Ooltewah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not expect the breakfast to be as good as it was. The lower level unit was noisy with us hearing the people walking around in the unit directly above us.
Stayed 1 night in Jul 2022
Response from Jessica C - General Manager on 26 Aug 2022
We appreciate you taking the time to complete a review about your recent stay at the Residence Inn Lexington North. We look forward to seeing you again soon!

4/10 Poor

Hearty, Alpharetta

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Within couple of minutes our feet turned dirty walking on the carpet , there’s lot of dirt on the carpet and it was terrible
Stayed 1 night in Jul 2022
Response from Jessica C - General Manager on 26 Aug 2022
We appreciate you taking the time to complete a review about your recent stay at the Residence Inn Lexington North. Sorry to hear the stay wasn't as enjoyable as we would have hoped. We look forward to seeing you again soon!

10/10 Excellent

Wendy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I rarely write reviews but I had never stayed in a Residence Inn before this & may not ever stay in anything else going forward. You really get your money's worth with this suite hotel. We didn't eat out once & cooked steaks on the community grill & had everything we needed for a meal. Quiet property that's pet friendly with access to green area behind the hotel for pets to stretch their legs. We had both a 2 bedroom 2-level suite that my teenagers thoroughly enjoyed. Slept wonderfully. Highly recommend this particular hotel if you're in the Lexington area.
Stayed 2 nights in Jul 2022
Response from Jessica C - General Manager on 26 Aug 2022
We appreciate you taking the time to complete a review about your recent stay at the Residence Inn Lexington North. We look forward to seeing you again soon!

10/10 Excellent

julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Jessica C - General Manager on 26 Aug 2022
We appreciate you taking the time to complete a review about your recent stay at the Residence Inn Lexington North. We look forward to seeing you again soon!

10/10 Excellent

Masahito

Stayed 1 night in Jul 2022

6/10 Okay

Kimberly

Travelled with family
Liked: Cleanliness, room comfort
Breakfast not as advertised
The hotel is described as having a "buffet breakfast". I would classify it as expanded continental on a good day. Our first day it was decent. On the 2nd day there were basic cereal and yogurt selections, bran muffins and apples. None of the eggs, sausage or biscuit and gravy from the morning before. The room itself was good, but the paper products were some of the cheapest I'd ever felt
Stayed 2 nights in Jul 2022