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"Clean room. Welcoming team"

"All great! "

"Stayed for one night and my room was clean"

"Great location easy on and easy off I-77. The room was great, and the decor was very nice and modern. This hotel was very clean and everything seemed to work well and in good order. The staff were great. They would go out of their way to ask if you needed anything, which I found to be a great touch. The welcome snack was a great touch. It was light food fare and was well attended by guests. All the staff there were more than accommodating. It was a wonderful experience. I highly recommend this hotel for anyone. There were a lot of families there taking advantage of the amenities. Everything was in great condition and the staff were the real stars at this place."

"Very friendly and helpful front desk staff."

"Staff is great , nice people to deal with . The property & the rooms are terrible as hell ! "

"I have enjoyed staying at the Ballantyne Hotel for almost 20 years. It is the only place I stay when I come to Charlotte."

"The staff at the front desk were very friendly and helpful."

"Room wasn’t ready at check in and there was a lobby full of people waiting for their rooms past 4pm. Attempted to order room service for breakfast and was told “there is 1 server and they are really busy can you call back in 45 minutes?” For the price of the room, we were not happy with our stay."