Leonardo Holidays from AU$4,620

No balcony. Nosey. Mattress uncomfortable

Room was clean, however hotel seems understaffed. Long wait for coffee service in the morning. Restaurant was fine, but forgettable.

I was told at check-in that breakfast was not included with my stay. I searched hotels that included breakfast as part of the package. I paid over $2800 for airfare and a three night stay at this hotel. The round trip flight from Dallas to NYC cost less than $300, so the hotel stay cost $2500 and they tell me that breakfast is not included! The concierge told me to complain to Expedia.

Should have trusted my gut to see reviews first. For a hotel with some status. $1k a night that doesn’t provide a kettle, coffee machine, bath room slippers. Has to be requested for. (And was told subject to availability and was lucky to have gotten it from the housekeeping staff) seriously? Friends also stayed in the suite, SUBPAR standard service etc for $2k a night. They are members and will have more to review. Front service staff for checking in. Wow..leaves much to be desired. Make staff were just cordial and dead pan. Been to so many hotels and the price? This is really disappointing. Even a $200:night hotel at indigo NY gave better service and had EVERYTHING. Saving grace? The Porters and doormen were exceptional along with the Housekeeping staff. THEY were the ones that gave 10/10 service.

The smell was a bit off, without a doubt a guest before us had brought cats - my allergies were activated immediately. The carpet was sloppy with stains that were definitely not treated correctly. There is no microwave or coffe pot which made eating delicious leftovers impossible. The location is great and the size of room is adequate but it’s very old, outdated and hard to adequately judge cleanliness when the room is wall to wall with NASTY carpet. If you need outlets for charging devices they are hard to find and awkward. DONT EAT from the mini bar. The $11 self packaged nuts were so stale they tasted rancid.