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Reviews of Hotel Los Balcones Leon

2.5 out of 5
Hotel Los Balcones Leon
De la esquina de los bancos 1c al este, León

Reviews

6.4
Rating 10 - Excellent. 5 out of 34 reviews" "
Rating 8 - Good. 10 out of 34 reviews" "
Rating 6 - Okay. 7 out of 34 reviews" "
Rating 4 - Poor. 10 out of 34 reviews" "
Rating 2 - Terrible. 2 out of 34 reviews" "

6.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Jaime

Travelled with family
Disliked: Cleanliness
I have what I paid But I think it doesn't need to be a super expensive place to be clean and well maintained Bathroom 1 star The 5 stars only is for quite place and walkable to downtown
Stayed 2 nights in May 2024

8/10 Good

Yanel

Travelled with family
Liked: Staff & service, property conditions & facilities
The hotel itself is nice. It could use some upgrades. Pool needs cleaning. Staff is lovely and helpful. Breakfast is delicious and free.
Stayed 3 nights in Feb 2024

4/10 Poor

Rosemarie

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying there was a horrible experience. I was very noisy, really dirty bathroom, almost not running water at the sink, only one electrical socket in a room accommodating 3 adults. It’s terrible
Stayed 1 night in Feb 2024

10/10 Excellent

Joel, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a colonial vibe experience staying at this hotel
Stayed 3 nights in Dec 2023

10/10 Excellent

brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

OSCAR

Travelled with family
Disliked: Amenities
Was my worst experience in a hotel in Nicaragua I would never recommend a hotel everything about the hotel was terrible. The restroom the wall the room itself the front desk help.
Stayed 1 night in Sep 2023

6/10 Okay

Katinka

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bedrooms are not like the photos. Old wooden dirty floors, stains on the ceiling, no parking, noisy.
Stayed 1 night in Dec 2022

6/10 Okay

Mary

Stayed 1 night in Nov 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the Staff could not speak English & I didn't speak Spanish we used our Translator on our Phone ,it went well. very nice People.
Stayed 4 nights in Apr 2021

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disappointing and could do better
First the good stuff. Staff were friendly and helpful, including when we hit problems. No complaints about them. Bed linen and towels were spotless and well maintained. Also there was clearly some maintenance work going on in the hotel to possibly improve some rooms, so perhaps in the future the following negative aspects will be improved. So the negatives: firstly, it’s not their fault, but the hotel is located at a busy junction in the centre of town. The noise from not only the traffic, but also from the surrounding shops is relentless. It is very sad that a Hotel famous for and named for its balconies, it is too noisy and dirty for you to open the balcony doors and enjoy them. Earplugs are essential. The hotel itself is a great building, but needs considerable maintenance, and the three rooms I visited were only superficially clean. One room had water pouring down the wall from the Aircon, and well established black mould growing underneath. Second room had broken toilet cistern which leaked. Third also had cistern problems. Staff were helpful and moved me each time without fuss. But after one night there I gave up and move to another hotel, although I’d paid in full. Balcones is advertised as a budget no-frills hotel, but for only £10 a night more, I stayed at the high quality El Convento instead. I Wish this hotel well for the future, it needs some investment and love and it could come back to life as the great hotel I remember from a previous visit 10 years ago.
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
A nice hotel. Fantastic location, 2 blocks from the cathedral. Small but comfortable room. A/C and fan! Three options for breakfast in the morning. All very filling. Would return.
Response from Asael on 4 Apr 2018
It was a pleasure to serve you. We wait for you again

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
It was a good location
Hotel was in a good location, staff were friendly and the breakfast was nice. Shower was not that powerful but then that was expected in central America. Room looked different to photos but nice.
Stayed 1 night in Feb 2018
Response from Recepción on 24 Feb 2018
Thank you very much for your comment.   How good that he felt well taken care of by our staff. As for the shower, we will continue to improve for you. We are waiting for you soon.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
The cleaness of the hotel not good. Also the shower was not working only hot water.
Stayed 1 night in Dec 2017
Response from Asael on 24 Dec 2017
Thanks for your valuable comment. We will take it into account for our improvement. Greetings.

10/10 Excellent

Paul and Francys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient place
Beautiful, comfortable. it is located in the city center. staff is very friendly and helpful.
Stayed 3 nights in Jul 2017
It was a pleasure to serve you. We wait for you soon.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was overall okay. Just that there was no hot water for the shower.

4/10 Poor

Ceci, Indiana

Disliked: Cleanliness, property conditions & facilities, room comfort
Ready for a fire hazard.
Terrible old not taken care of. The shower started smoking, the beds were tiny and uncomfortable. No parking, just avoid.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice little hotel for decent price.
It is a decent hotel for the money. The staff is very helpful and friendly. I have stayed at this hotel for 2 weeks. The staff went out of it's way to please me. The rooms are not great, but efficient and clean with air-conditioning and flat screen. Very closed to most everything.

4/10 Poor

Leny, PG

Disliked: Cleanliness, room comfort
Bad reservatio system
I booked 2 rooms with the same name and hotel didn't register the second room because they thought it was a duplicate booking, without verifying the itinerary number. They also are not well synchronized with Expedia, since in Expedia they have a price per room and when we arrived we had to pay more because they said the price was per person. Finally, the room floor was not clean, air conditioning was old and didn't work. Pretty bad experience myself.

6/10 Okay

Dave, US

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great location and staff-dumpy rooms
Hotel had a great location, but the rooms need a lot of TLC.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Central, great helpful staff.
Loved the hotel. The staff was helpful and kind. The room was always clean. Had a great stay and recommend it highly

4/10 Poor

Ed, Redmond OR

Liked: Cleanliness
Not up to snuff
The nightclub down the street blasted music loud enough to create tremors on Mars. In addition, the street noise outside the hotel was very loud. After our first night, we asked for, and received, an inside room, which was much better. The breakfasts were marginal.

8/10 Good

James, Cocoa Beach, Fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice efficient Hotel
The hotel is very comfortable and clean. Internet was a little spotty in the room, but in the common areas was very good.

8/10 Good

Mayra

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
No tiene estacionamiento, tampoco hay opción de estacionamiento privado cerca.
Stayed 5 nights in Feb 2024

2/10 Terrible

Alfredo

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
No la recomiendo
Stayed 1 night in Mar 2023

4/10 Poor

Claudia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
las habitaciones no tenian buen olor, tuvimos que pedir que nos cambiaran, luego de eso no te explican al llegar que no tienen servicio de restaurante ( que si deseas puedes pedirlo llegando), el desayuno bien aceptable, no tiene parqueo y te dicen dejelo ahi si hay lugar enfrente sino debe de buscar,
Stayed 1 night in Mar 2023

4/10 Poor

Raul

Stayed 1 night in Nov 2022

8/10 Good

Bernabe

Stayed 2 nights in Sep 2022

6/10 Okay

David Jimenez

Travelled with partner
Liked: Staff & service, amenities
The hotel is located right in downtown. The area is pretty safe and it’s still close to a lot of nice restaurants and other attractions. The hotel itself has a lot of potential but lacks a bit of maintenance. We booked a king size bedded room and all they have is double beds. The staff is very accommodating and willing to solve any issues you may run into and give you a good bunch of valuable information about the city. We asked to be moved to a room with two double beds (because we’re both big guys) - they were able to give us a larger room. However, the shower is not the best and since the rooms face the main roads, the noise wakes you up before 5am. We asked for a room not facing the street, the one they gave us had a single and a double bed and a better shower. The A/C was leaking a bit of water. On our check out day, water pump broke and had to use a downstairs bathroom because there was not enough water pressure in our room. You can ask for blankets at the front desk because their beds only have sheets that might not keep you cozy if you keep the A/C on. Breakfast is fair, the give you three options to choose from: typical,American or pancakes. Finally, the pool is nice but it still needs more maintenance. Overall, if you don’t mind the noise and want to stay in a convenient location, this is your place. Hopefully, your stay will be free of small inconveniences and note that this is merely objective based on our experience, no intention to damage the hotel’s image.
Stayed 3 nights in Aug 2022

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Bien ubicado y excelente atención al cliente. Habitación #14, limpieza deficiente y mal olor (desagüe).
Stayed 1 night in Aug 2022

8/10 Good

Jorge

Stayed 1 night in Jun 2022

4/10 Poor

filomena amelia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Laila, León, Nicaragua

Liked: Cleanliness, room comfort
Noisy and no wifi
They insisted we had no reservation at arrival. We made the booking through hotels.com app, and after ten minutes they found it through Expedia. Never mentioned in our order. We looked forward to free wifi, but that was out of order. Our room was up stairs, next to one of the busiest corners in León. Avoid those rooms . The noise was crazy. Horns and racket all day long. Also the room was old and the walls could need a prep up. Good breakfast.