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"The room was great! Really warm, awesome bed and bathroom. The reason for the lower scores was breakfast; breakfast is brought in on a tray from an external supplier. The first day was ok, although it’s obvious the tray had sat for a while. When we went to breakfast we found the room was locked and the delivery guy standing outside in the cold (1c) with our breakfast on the tray. At 09:16 (we had asked for breakfast at 09:00 at check-in) a lady turned up to open the door. The breakfast and room were freezing cold but we were hungry and most places in town don’t open until 10am so ate up! There was no apology or explanation offered. So overall, great hotel but I’d recommend you skip breakfast."

"Great location if travelling around the Netherlands by train. Well situated near the central station with easy access to nice bars, restaurants and tourist info & sites. Breakfast is great, but a bit pricey if you don't want it every day. However, there are good coffee shops nearby and an Albert Hein take-away in the station (a block away). Don't make the mistake of booking the non-cancellable unless you are absolutely sure of your dates. We found it was less costly to book an extra night than to change our dates. Booking the flexible option or with the hotel would have given us the necessary flexibility. A lesson learned at some costs, but local taxes can be reclaimed. "

"Helpful desk staff"

"Nice room. Very walkable."

"Friendly staff"

"Lovely reception and staff very helpful. "

"Near Leiden Central station. Far from downtown."

"Excellent hotel. "

"Clean, quiet room, lovely comfy bed, great location "