Dear nicholas, Thank you for sharing feedback about your recent stay. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is very unusual for our team to be unresponsive to a guest's needs when made aware of a problem. We understand how this can impact the overall experience and assure you that we take such matters very seriously. We will address this appropriately to ensure our guests' comfort and satisfaction. If we may be of any further assistance, please reach out to us directly at the hotel. Thank you for staying with us, and we hope to have you revisit so we can provide you with the flawless stay you deserve.Sincerely,Hotel Management

Dear Teresa, Thank you for choosing us for your recent visit. We are disappointed to learn that the actions of other guests affected your time with us. We certainly understand the frustrations this caused you, and we apologize for the inconvenience. We were not aware of these concerns during your stay; in the future, please know our front desk staff is always available to help, including relocation whenever possible. Thank you for choosing us, and we look forward to making your next stay perfect.Sincerely,Hotel Management

We are sorry to hear your stay was not up to your expectations. We hope you will give us another chance to make it up to you.

Dear Jeanette, Please accept our sincerest apologies for the issues you experienced during your stay. Your feedback is valuable to us, and we remain committed to providing the highest level of service to our esteemed clients. We take your feedback seriously and will make the necessary improvements to provide the best possible service. Thank you for bringing these to our attention so we can continue to improve our hotel. We hope you'll consider staying with us again so we can exceed your expectations. Sincerely,Hotel Management

Thank you for your review, we are happy to hear that you enjoyed your stay and our amenities. We hope to see you again very soon.

Dear Michael, We apologize for the inconvenience you experienced during check-in due to our WiFi outage. This situation is not reflective of our usual standards, and we understand your frustration. Please be assured that we take your feedback seriously and will work to improve our contingency plans to better handle such situations in the future. We appreciate your understanding and hope to have the opportunity to provide you with a more seamless experience should you choose to stay with us again. Sincerely,Hotel Management

Thank you for your review, we hope to see you again very soon.

Dear Isis, We sincerely apologize for your disappointing experience during your stay at our hotel. We take great pride in upholding high standards of cleanliness and guest satisfaction, and we regret any oversights that may have occurred. Your feedback has been communicated to our housekeeping team to prevent any recurrence of these issues. We sincerely hope that you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future.Sincerely,Hotel Management

Dear Alphonsine, We would like to express our gratitude for your patronage and for taking the time to provide us with your valuable feedback. We sincerely apologize for any inconvenience caused by the cleanliness issues in your guest room and any disturbance caused by noise during your stay. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Woo Suk Allen, We appreciate you taking the time to write a review about your time with us. Our priority is always to deliver and serve our guests comfortable accommodations. However, we regret that the cleanliness and condition of the room were not up to our expectations. We will share these notes with the respective team for further improvement. Also, advise them to double-check the rooms before delivery so these issues do not occur. We hope to serve you again with a better experience! Sincerely,Hotel Management

We were sorry to hear about your experience, we hope that you will give us another chance to make it up to you.

Dear armi, Thank you for choosing to stay at Extended Stay America and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back in the near future to provide you with an even better experience.Sincerely,Hotel Management

Thank you for your review, we hope to see again soon.

Dear Colin, Thank you for giving us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We are also sorry for the inconvenience due to kitchenware. We will address this with our team to ensure our kitchenware inventory is complete and our guests get all the necessary amenities. We appreciate valuable feedback like yours so we can continue to improve our services. Thank you once more, and we do hope to have you stay with us again soon.Sincerely,Hotel Management

We are sorry to hear about your experience and hope that you give us another chance.

Thank you for your review, we hope to see you again soon.

Thank you for your review, we hope to see you again very soon.

Thank you for your review! We hope to see you again soon.

Thank you for your review, we hope to see you again very soon.

We are sorry that your stay was not up to your expectations, and we hope you will give us another chance to serve you in the future.

Dear Stephanie, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. On the positive side, we appreciate your positive feedback regarding the service provided by our associate, Brian. We hope you will consider giving us another chance to provide your desired stay.Sincerely,Hotel Management

We are sorry about the inconvenience, unfortunately in the check in agreement all reservations have to be checked in prior to midnight otherwise the reservation will be cancelled when night audit runs.

Thank you for your review, we hope to see you again very soon!

Dear NAOMI, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. Our staff genuinely cares about providing an enjoyable stay to all our guests, and this incident does not reflect our usual service. Appropriate measures have been taken to ensure this is not repeated. Once more, we apologize for this unpleasant experience and hope you will consider returning so we can show you the hospitality you deserve. Sincerely,Hotel Management

Thank you for your review, we hope to see you again very soon.

Dear Steven, Thank you for sharing your feedback. We apologize that the room type you requested was not available, and we regret any frustration and inconvenience this caused. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. We also want to apologize for not meeting your expectations regarding the breakfast and Wi-Fi. Your feedback is valuable to us, and we want to assure you that we are taking the necessary steps to address the issues you experienced. We value your business and would love the opportunity to exceed your expectations and give you the exceptional stay we are known for.Sincerely,Hotel Management

We are very happy to hear that you enjoyed your stay and hope to see you again very soon.

Thank you for your review, we hope to see you again very soon!

Dear Robert, We appreciate you taking the time to provide feedback on your recent stay. It is very concerning to read about the inconvenience you experienced with the heater during your stay. Please accept our sincere apologies for our oversights and for failing to resolve this promptly. We are committed to improving our services, and your comments will be shared with our maintenance team to ensure such matters do not impact future guests. We value your patronage and hope you'll consider giving us another opportunity to provide you with a more comfortable and enjoyable stay in the future. Sincerely,Hotel Management

Thank you for your review, we hope to see you again very soon.

Dear Jed, We regret your room was not spotless and fresh, resulting in an unpleasant experience on arrival. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. Please give us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management

Thank you for your review, we hope to see you again soon.

Thank you for your review, we hope to see you again soon.

Dear Paul, We're genuinely sorry to hear about your experience during your stay. We appreciate your feedback, and we understand your concerns. Your comfort is essential to us, and we're committed to addressing these issues to ensure a more pleasant stay in the future. We hope you consider giving us another opportunity to provide a better experience. Your feedback is invaluable, and we aim to improve our services.Sincerely,Hotel Management

Thank you for your review, we hope to see you again soon.

Thank you for your review, we hope to see you again soon.

Dear Guest, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that such was your experience. Also, thank you for your feedback about our breakfast offerings; we are disappointed you were not happy with the variety. Your comments will be shared appropriately; we always want to know what would enhance our guest experience. We hope to have the pleasure of welcoming you back soon so we can provide you with a flawless stay that meets and exceeds your expectations.Sincerely,Hotel Management

Thank you for your review, we hope to see you again soon!

Thank you for your review, we hope to see you again very soon.

Dear Francis, We're pleased to hear that your stay met your expectations and "worked" for you. Should you ever require accommodations, we hope to welcome you back and provide an even more enjoyable experience. Thank you for your feedback.Sincerely,Hotel Management

Thank you for your review, we hope to see you again soon.

Dear Michael, Thank you for sharing a review of your stay. We apologize for any discomfort you experienced during your stay. Cleanliness and guest comfort are top priorities for us. We appreciate your feedback and will continue working diligently to ensure our guests have a pleasant and odor-free environment. We hope you might consider giving us another chance to provide you with a more enjoyable stay in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Dale, Thank you for taking the time to evaluate our hotel. We are sorry to hear that your recent stay at our hotel did not meet your expectations. We take all feedback seriously and use it to continuously improve our services and facilities. We want to assure you that we are committed to providing our guests with a comfortable and enjoyable stay. We will be reviewing your comments with our team to see how we can improve our services and facilities. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Management

Thank you for your review, we hope to see you again soon.

Dear James, Thank you for sharing your comments. We are delighted you loved so many aspects of the hotel and had a wonderful stay overall. However, please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversights on our part. We have discussed this appropriately, and steps are being taken to ensure this is not repeated. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management

Dear WENDY, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. For hygiene purposes, we keep the dishware at the front desk and will gladly deliver it to the guest's suite upon request. We will discuss these issues appropriately as we are always focused on improving in these areas so our guests have an enjoyable experience when staying with us. We hope to make your next stay with us outstanding in every respect.Sincerely,Hotel Management

Thank you for your review, we hope to see you again soon.

Thank you for your review, we hope to see you again soon.

Thank you for your review, hope to see you again soon.

Thank you for your review, hope to see you again soon.