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Reviews of Days Inn by Wyndham Lawton

2 out of 5
Days Inn by Wyndham Lawton
601 Nw 2nd St, Lawton, OK

Reviews

5.4
Rating 10 - Excellent. 118 out of 656 reviews" "
Rating 8 - Good. 102 out of 656 reviews" "
Rating 6 - Okay. 102 out of 656 reviews" "
Rating 4 - Poor. 109 out of 656 reviews" "
Rating 2 - Terrible. 225 out of 656 reviews" "

5.6/10

Cleanliness

6.2/10

Staff & service

4.8/10

Amenities

5.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

George

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedbug's and the cleaning lady was rude as hell paid for 2 nights and tried getting my money back so I could go somewhere else
Stayed 2 nights in May 2024
Response from Sophia CSR on 28 May 2024
Dear Guest,We sincerely apologize for the unpleasant experience you encountered during your stay. Your comfort and satisfaction are our top priorities, and we're deeply sorry for the inconvenience caused by the presence of bedbugs and the behavior of our cleaning staff. We take your feedback seriously and will address these issues immediately to prevent any recurrence. Regarding your request for a refund, we'll review the situation and work to resolve it as soon as possible. Thank you for bringing these matters to our attention.

2/10 Terrible

Dawn

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
No breakfast as stated on website and no pool. Staff wasn’t friendly and beds were less than comfortable.
Stayed 1 night in May 2024
Response from Sophia CSR on 28 May 2024
Dear Guest,We apologize for the discrepancies between our website information and the amenities provided during your stay. Your feedback about the lack of breakfast and pool, as well as the comfort of the beds, is concerning, and we'll address these issues promptly to ensure a more accurate representation and a better experience for our guests in the future. We appreciate your input and apologize for any inconvenience caused.

10/10 Excellent

nancy w.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all satisfied.
Stayed 4 nights in May 2024
Response from Sophia CSR on 27 May 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 Terrible

Al

Disliked: Cleanliness, staff & service, property conditions & facilities
It smelled bad
Stayed 1 night in May 2024
Response from Sophia CSR on 27 May 2024
Dear Guest, We apologize for the unpleasant odor you encountered during your stay. This is not the standard we strive for, and we will investigate and address this issue immediately. We appreciate your comments and are committed to improving our guests' experiences. We hope to have the opportunity to serve you better in the future.

2/10 Terrible

Jeffery

Disliked: Cleanliness, staff & service, property conditions & facilities
Holes in walls, no air vent in bathroom, did not have breakfast like they say. The 50 dollar hotel down the road was better and cheaper
Stayed 4 nights in May 2024
Response from Sophia CSR on 27 May 2024
Dear Guest,Thank you for bringing these issues to our attention. We apologize for the maintenance issues you experienced with the holes in the walls and the lack of an air vent in the bathroom. Additionally, we regret any miscommunication regarding breakfast. Your feedback is invaluable to us, and we will address these concerns with our team to ensure improvements are made. We understand your disappointment and hope to have the opportunity to regain your trust in the future.

4/10 Poor

Kirsten

Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
The room was nice and clean but the only thing i had a problem with was with the front desk lady she was very rude and impatient the place said there was going to be breakfast but they only had coffee and granola bars and for this property you do have to be 21 or older to get a room it shows 18 on here but that’s wrong!
Stayed 1 night in May 2024
Response from Sophia CSR on 23 May 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you found your room nice and clean. However, we apologize for the rude and impatient behaviour of our front desk staff and the misleading information about breakfast offerings. We also regret the confusion regarding the age requirement for booking a room. We will address these issues to ensure a better experience for future guests.

8/10 Good

sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Sophia CSR on 23 May 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Tammy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice and quiet at night. Very clean
Stayed 2 nights in Apr 2024

2/10 Terrible

Annie

Stayed 2 nights in Apr 2024
Response from Sophia CSR on 23 May 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

2/10 Terrible

Shannan

Disliked: Cleanliness, amenities, property conditions & facilities
Loud ALL night long. Horrible bed and horrible room
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2 May 2024
Dear Guest,I'm truly sorry to hear about your disappointing experience. We strive to provide a peaceful and comfortable stay for all our guests. Your feedback is valuable, and I assure you we'll address the noise issues and assess the condition of the beds and rooms to ensure improvements are made. Please accept our sincerest apologies, and we hope to have the opportunity to regain your trust in the future.

6/10 Okay

Teresita

Travelled with family
Disliked: Property conditions & facilities
Close to shopping but breakfast was not good
Stayed 3 nights in Apr 2024
Response from Sophia CSR on 2 May 2024
Dear Guest,Thank you for your feedback. We're glad to hear that our location near shopping was convenient for you. However, we apologize for falling short of expectations with our breakfast offerings. Your comments are valuable, and we'll use them to make necessary improvements to ensure a more satisfying experience for our guests. We appreciate your input and hope to have the chance to provide you with a better breakfast experience in the future.

2/10 Terrible

nicholas, Elgin

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival I went to the room, the bathroom lighting, the bed lighting on the wall on the rigfht hand side, and the overheadlighting prior to the bathroom lights do not work. I addressed my concern with the staff prior to stepping out for the day. I was shunned because I interupted his phone call relating nothing to his job. I was informed it would be taken care of prior to my return; well without a doubt it was not even adressed. the door itself did not remain closed unless the dead bolt lock was in the on/functioning section. EVERY day I had t pack everything back into my car to ensure it was secured while i was away. I again returned to the front desk to inform the staff, I had no effective results. I requested to speak to manager but was never returmned a response. I ended up leaving the hotel; zero reimbursement or apology or anything. I travel ALL of the time as a Contract for Dept. of Defense, All I wanted was a safe secure evening with a functioning room. If you want that to, DO NOT STAY here. you will be ignored and shunned if you make any requests, very dissatidsfied and disappointed with the lack of concern and support. If i could post the videos and pictures you would stay away as well. Buyer be warned
Stayed 5 nights in Apr 2024
Response from Sophia CSR on 26 Apr 2024
Dear Guest,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

4/10 Poor

Aaron

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bring extra toilet paper.
Stayed 3 nights in Apr 2024
Response from Sophia CSR on 26 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback regarding your experience. We apologize for the inconvenience faced by you. We have spoken to the concerned person, and we wish to serve you better the next time. We will always ensure that we keep delighting you with our facilities and services.

2/10 Terrible

carolyn, PASADENA

Disliked: Cleanliness, staff & service, property conditions & facilities
You should not have included this terrible property for anyone to stay in!
Stayed 3 nights in Apr 2024
Response from Sophia CSR on 26 Apr 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

4/10 Poor

Deangelo

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
When we got there our tv and phone didn’t work and heat did not worked, moved rooms and the fire alarm did not have a battery in it so it kept beeping.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 22 Apr 2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

6/10 Okay

Robersine

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on 22 Apr 2024
Dear Guest,We appreciate the 3-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

8/10 Good

Lisa

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Amenities
We were in an accident on our way to the hotel and I called and kept in touch with the person working up front and they were very friendly and tried everything they could to keep our room when we got there around midnight the person working at that time was not quite as friendly but I thank God we got checked in and got to go in and go to bed before my son's family day and graduation at the military base it was very quiet and pretty clean for the most part I would definitely stay again...
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 20 Apr 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Troy E

Travelled with group
Liked: Cleanliness
Turned out just fine. But I wouldn't want to be a single lady trying to stay there. It was kind of a rough neighborhood. Kind of a rough place
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 20 Apr 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sophia CSR on 15 Apr 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Ivan

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
Muy bien
Stayed 1 night in Apr 2024
Response from Sophia CSR on 13 Apr 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the highway and very affordable
Stayed 1 night in Apr 2024
Response from Sophia CSR on 9 Apr 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Good

Lynn

Travelled with partner
Disliked: Amenities
The Continental breakfast was a joke they had cheap granola bars that me and my wife couldn't eat and they substituted Orange juice for sunny D in a mini bottle everything was a joke
Stayed 1 night in Apr 2024
Response from Sophia CSR on 6 Apr 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. However, I'm sorry to hear about your disappointing experience with the Continental breakfast. It sounds like the offerings didn't meet your expectations and fell short of what you were hoping for. It can be frustrating when accommodations don't align with what you were anticipating. If you have the opportunity, it might be worth providing feedback to the hotel management so they can address these issues and improve the experience for future guests.

4/10 Poor

Kim

Travelled with partner
Disliked: Cleanliness
It was a lot more run down than what the picture shows. I wouldn’t stay there again.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 30 Mar 2024
Dear Guest,Thank you for taking the time to share your feedback regarding your experience. We apologize for the inconvenience faced by you. We have spoken to the concerned person, and we wish to serve you better the next time. We will always ensure that we keep delighting you with our facilities and services.

8/10 Good

Lorna

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Sophia CSR on 26 Mar 2024
Dear Guest,Guest satisfaction is our number one objective, we appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

2/10 Terrible

Christopher

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dried squished roach on the wall. Bathroom was a disaster. NO BREAKFAST!!
Response from Sophia CSR on 20 Mar 2024
Dear Guest,We are sad to see you unhappy. On behalf of our entire team, I would like to apologize for the inconvenience you faced regarding the roaches. We will surely forward your valuable feedback to our team for improvements. Our Team hopes to serve you better next time. Please give us another chance to improve our services.

6/10 Okay

Stephanie

Travelled with partner
Disliked: Amenities, property conditions & facilities
The room was subpar, but the area around is pretty decent shopping and eateries close by
Stayed 1 night in Mar 2024
Response from Sophia CSR on 11 Mar 2024
Dear Guest,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.

2/10 Terrible

Luisa

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The "complementary" breakfast was coffee, orange juice and a granola bar. Bed sheets were stained. Some staff were very rude. Bathroom sink was clogged. Only one kids channel on the TV. Overall it was a terrible stay. Definitely will not book again.
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 27 Feb 2024
Dear Guest,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.

10/10 Excellent

raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Shampoo, coffees maker but no coffee
Stayed 1 night in Feb 2024
Response from Sophia CSR on 27 Feb 2024
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Older place but CLEAN.
BARN QUILTER EXPRESS had a 2 day stay and it was good. Exteriors were clean. Quiet at night. Room was clean and tolerable. No weird smells. No continental breakfast or extra vending machine. Close to shopping.clerks were very nice.
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 27 Feb 2024
Dear Guest,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

2/10 Terrible

Monica

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
No one was at the front desk when we came to check in and when we checked out. Only had about 8 squares of toilets paper in the bathroom. Had to go to the frontdesk to get more. Could t get to the lobby without going outside and around the building. Only 3 small pillows for a king bed. No breakfast served. Pop machine dispensed wring pop. No maid service for clean towels. Curtains didnt cover the entire window. Coffe cups but no coffee maker or coffee. Bathroom was dirty. Hairdryer had dust and hair on it.
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 19 Feb 2024
Dear Guest,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.

2/10 Terrible

frances

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I got this hotel for the breakfast. The first morning the front door was still closed at 645 am. There was ano the guest already at the front door and he had already called. All of a sudden here comes a worker rushing to the dining area. He looked like he had just woken up! His gasto was undone and he looked dirty. Breakfast is a small bottle of Tampico orange juice and a sweet and salt granola bar. He said they also had coffee but there was no coffee at up. The second day there was coffee. The rim smells like febreeze. The first night a woman knocked on my door. I grabbed my gun ( i was traveling alone) and through the window spoke with her telling her that i do not know her. She showed me her phone screen asking me if i knew the person on the screen and she had the right room. I again repeated myself and proceeded to close the curtain. I did not feel safe at all. Do not stay in this place! It is a shame it carries the name of windam by marriott. The should be embarrassed if this place. No refund or discount given.
Response from Sophia CSR on 19 Feb 2024
Dear Guest,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

2/10 Terrible

Carmen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all horrible. There was nothing about our stay that was even ok other than we slept maybe a couple hrs a night comfortably. The lobby looked decent, but then around the building looked a mess, trash bags abandoned, when we walked into our room maybe 2 minutes later someone was jiggling the door knob thinking it was their room. there was stains all over the walls, the head board had marks like it had been splashed with liquid (unsure what kind), and then as if all that wasn’t enough or bad enough, there was cockroaches. They only provided 2 towels that had hair all over them and they never even tried to come clean the room even one time. WE STAYED 3 nights. This was the absolute worst stay at a days in we have ever had and honestly that was hard to beat. Also the phone didn’t even work. NEVER AGAIN!
Stayed 3 nights in Feb 2024
Response from Sophia CSR on 19 Feb 2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

4/10 Poor

Eric

Stayed 1 night in Feb 2024
Response from Sophia CSR on 20 Mar 2024
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Leigha

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible! Save your money!
Its the worst place ever horrible, dirty, and they didnt have half the amenties the said they had. Dirty sheets with blood stain, looked like urine stains but covered it with a clean sheet, so you didnt figure it out until you were trying to get cozy. I went to three different rooms until i had to settle for the third, which i had to almost beg to get a different one.The floor was so dirty. No phones the smell was so strong after i started to get a headache i had to sit in my car to get fresh air. Honestly because i was through a third party hotels.com for booking they literally give a room that is unstayable..completely horrible experience.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 15 Feb 2024
Dear Guest,Our Team apologizes for the inconvenience faced by you and never wants our guests to have a bad experience. We have discussed this issue with our management and we are committed to serving you better for your next stay.

2/10 Terrible

colene

Travelled with family
Disliked: Cleanliness, staff & service
horrible
do not stay here
Stayed 1 night in Jan 2024
Response from Sophia CSR on 1 Feb 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 Excellent

Cristen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sophia CSR on 29 Jan 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

4/10 Poor

Althea

Travelled with family
Disliked: Property conditions & facilities
Bed sound horrible, my brother tv wasn’t working.
Stayed 2 nights in Jan 2024
Response from Sophia CSR on 22 Jan 2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

8/10 Good

Cozzie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm glad it was available on this day. I could here the contractors leaving for breakfast. The room was up some stairs that i didn't feel safe because I'm elderly and handicap but at least it was the first room at the top of the stairs. No bedbugs. It was clean towels were thin but usable. Momma always say you get what you paid for. For the price it was great.
Stayed 1 night in Dec 2023
Response from Sophia CSR on 18 Jan 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

ALICIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sophia CSR on 18 Jan 2024
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

David E.

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was more than kind as well as helpful.
Stayed 2 nights in Dec 2023
Response from Sophia CSR on 2 Jan 2024
Dear Guest,Thank you for your kind comments your feedback will encourage all of our staff as we strive to provide an exceptional and memorable experience for every guest. We can't wait to see you again!

2/10 Terrible

Travis

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
THE BREAKFAST THAT SHOWS ON THE PICTURES ARE DECENT BUT YOU GET ORANGE JUICE AND A GRANOLA BAR AND COFFEE AND THATS IT. THE BEDS ARE VERY UNCOMFORTABLE. THEY DO HAVE A NICE LOUNGE TO HAVE DRINKS.
Stayed 2 nights in Dec 2023
Response from Sophia CSR on 2 Jan 2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

8/10 Good

Jimmy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sophia CSR on 19 Dec 2023
Dear Guest,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

2/10 Terrible

Anjelica

Stayed 2 nights in Dec 2023
Response from Sophia CSR on 9 Jan 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

8/10 Good

Victoria

Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in Dec 2023
Response from Sophia CSR on 14 Dec 2023
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

6/10 Okay

Edna

Stayed 4 nights in Dec 2023
Response from Sophia CSR on 14 Dec 2023
Dear Guest,We appreciate the 3-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

6/10 Okay

Tawana

Stayed 3 nights in Dec 2023
Response from Sophia CSR on 11 Dec 2023
Dear Guest,We appreciate the 3-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

10/10 Excellent

Jose

Stayed 2 nights in Nov 2023
Response from Sophia CSR on 23 Dec 2023
Dear Guest,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2023
Response from Sophia CSR on 28 Nov 2023
Dear guest,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Sophia CSR on 19 Nov 2023
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

2/10 Terrible

Curtis

Stayed 1 night in Nov 2023
Response from Sophia CSR on 30 Nov 2023
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.