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"Check-in was horrible. AFTER pulling into the parking garage entrance, there's a closed gate and a sign saying"check in first". After calling the front desk, we were grudgingly let into the garage "for just a couple minutes". That seemed rude -- not nearly enough time for us to unload and bring our luggage to the front desk. The hotel is at the end of a pedestrian street, so there's nowhere else to unload. At the front desk we find that "parking available" is a big MAYBE. You're supposed (try...

"The hotel receptionist Pedro was fantastic. He was professional, helpful and kind. He should be promoted to manager. The kitchens delivered up delicious food. Our server in the restaurant was forgetful though. We stayed one night in the Design hotel and the other night in the Kroener connected sister hotel. Both of our rooms were beautiful, well decorated, spacious and clean. I recommend these hotels. "

"Reception gentleman was wonderful; he printed out my departure transportation, complicated as the train tracks were being worked on. The entire staff was welcoming and friendly, anxious to make my stay satisfying."

"Beautiful spacious rooms, nicely updated and comfortable beds. We enjoyed the balcony as well. Only negative with the room was the motion sensor lights in the bathroom continued to kick on throughout the night and shines right at the bed. Pool was ok, we didn’t get to use the sauna’s due to specific spa rules.. Hot Tub wasn’t in operation which was unfortunate. Location is fantastic and the restaurant was good. "

"Ein wunderschönes Maiwochenende mit sehr gutem Menu am Abend und toller Wellnessanlage. Sehr aufmerksames und freundliches Personal. Meine Glutenunverträglichkeit wurde beim Frühstück und Abendessen berücksichtigt. So etwas habe ich noch nie erlebt."

"The mattress was very uncomfortable, you could clearly hear people above and in the hall, the room is dimly lit, the room is dated, the sheet was rough, and the towels were paper thin. The room, however, was clean and it was convenient to the area. "