Outdoor pool, open 9:00 AM to 7:00 PM, pool umbrellas, pool loungers
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Reviews of Costarena Beach Hotel

3 out of 5
Costarena Beach Hotel
Francisco Caamano Deno, Las Terrenas, Samana

Reviews

8.2

Very good

Rating 10 - Excellent. 158 out of 400 reviews" "
Rating 8 - Good. 141 out of 400 reviews" "
Rating 6 - Okay. 62 out of 400 reviews" "
Rating 4 - Poor. 23 out of 400 reviews" "
Rating 2 - Terrible. 16 out of 400 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

florices

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent HOTEL
Stayed 2 nights in Apr 2024
Response from Carmen on 3 May 2024
Good morning, thank you for your excellent rating and comment, we are happy to know that you enjoyed your stay at our hotel, we hope to have you with us again on your next trips and give you unforgettable experiences.Best Regards Costarena Beach Hotel

8/10 Good

Ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice. Spacious. People are reliable and approachable.
Stayed 3 nights in Apr 2024
Response from Carmen on 13 May 2024
Good afternoon , it has been a pleasant pleasure to have you with us again and to be able to offer you an excellent stay. We look forward to seeing you on your next trips!

2/10 Terrible

Cynthia, Hempstead

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
One of the receptionist should be fired. She was never there when she was scheduled to be there and she took personal calls at the front desk making the customers wait on her. Terrible experience. It is a damn shame that a place with so much potential hires that kind of person to be the face of their hotel. Also be aware of the ants in the room. Don't bring back any food from outside.
Stayed 2 nights in Mar 2024
Response from Ana Al. on 17 Apr 2024
Buenas Tarde tomaremos su sugerenci ,sabiendo q se atienden llamadas por celular ,Disculpe los inconbeniente.Gracias

10/10 Excellent

Dilraj, Bronx

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ana Al. on 17 Apr 2024
Buenas tardeGracias por su puntuacion.

10/10 Excellent

DANIELA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the perfecf location for Las Terrenas. very nice beach, nice and clean rooms, nice swimming pool. and the staff is super friendly and helpful we definitely gonna come back Judith in particular was great
Stayed 3 nights in Mar 2024
Response from Carmen on 17 May 2024
Gracias por su excelente valoracion , les esperamos en sus proximos viajes.

6/10 Okay

Konrad

Stayed 4 nights in Mar 2024
Response from Carmen on 7 May 2024
Buenos dias estimado le agradecemos su excelente valoracion , nos alegra saber que tuvo una agradable experencia le esperamos nuevamente..

8/10 Good

Linda

This is a great property to stay at because of excellent service and great views of the beach. The only thing is to be careful on storing money. We had some money stolen from our room.
Stayed 2 nights in Feb 2024
Response from yudith cabrera. on 2 Mar 2024
Buenas tardesagradecemos su comentario y su sugencia la pasaremos al personal afectadogracias.

10/10 Excellent

Walter, Olivehurst

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are wonderful. They are kind, attentive and helpful. It is right across the street from the beach. We had quiet nights, a view of the ocean, no bugs and a great rest. The restaurant attached on the beach is a good value with delicious food. This is our fifth time. That should say it all!
Stayed 4 nights in Feb 2024
Response from Carmen on 24 Feb 2024
Good morning, it has been a pleasant pleasure to have you with us again and to be able to offer you an excellent stay. We are glad that you found the food in our restaurant delicious. We look forward to seeing you on your next trips!

10/10 Excellent

Francisco

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist Carmen was amazing she help me and be available for me .thanks
Stayed 4 nights in Feb 2024
Response from yudith cabrera. on 2 Mar 2024
Buenas tardescorazon gracias por alojarce con nosotros y por su buen comentario.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Carmen on 25 Feb 2024
Buenas noches , gracias por su valoracion, esperamos verle en sus proximos viajes y brindarle una excelente estadia con nosotros.Saludos CordialesCostarena Beach Hotel

10/10 Excellent

Rhonda

Travelled with partner
Liked: Cleanliness, staff & service
Costarena Beach Hotel is on the beach. Their restaurant serves food right in the beach. The food is good but don’t be in a hurry to eat. They have very polite stay that are very helpful. Most are very limited in English but with google translator we have been able to communicate just fine. The rooms are adequate and the air conditioning works great. They provide towels for the beach and they do have about a dozen or so lounge chairs for their guests to use. You can walk to many restaurants and shops.
Stayed 2 nights in Feb 2024
Response from Carmen on 24 Feb 2024
Thank you very much for your excellent rating and comment, it helps us to continue improving for you and thus provide you with the best service.Best Regards Costarena Beach Hotel

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Carmen on 24 Feb 2024
Buenos dias estimado, gracias por su valoracion , esperamos verles en sus proximos viajes.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Carmen on 15 Feb 2024
Buenos dias gracias por su excelente valoracion , esperamos verle en sus proximos viajes y brindarles una formidable estadia con nosotros.

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and up to date. We enjoyed our stay for a night
Stayed 1 night in Jan 2024
Response from Carmen on 30 Jan 2024
We appreciate your excellent rating, we are glad to have given you a wonderful experience, we look forward to seeing you on your next trips. Best regards Costarena Beach Hotel

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food needs improvement
Stayed 1 night in Jan 2024
Response from Carmen on 24 Feb 2024
Buenos dias , gracias por su comentario y por alojarse con nosotros en cuanto a lo que no le pareció bien pasaremos su sugerencia al personal afectado.

10/10 Excellent

Ana

Disliked: Cleanliness, staff & service
Stayed 4 nights in Jan 2024
Response from Carmen on 13 Jan 2024
Gracias por su excelente valoracion , esperamos recibirle en sus proximos viajes.

10/10 Excellent

Yanory

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Carmen on 8 Jan 2024
Agradecemos su excelente valoracion , nos alegra haberle brindado una formidable experiencia ,le esperamos en sus proximos viajes.Saludos CordialesCostarena Beach Hotel

10/10 Excellent

Andrew

Liked: Staff & service, amenities, property conditions & facilities
Good location, attractive rooms, pretty garden, decent little pool, good value, excellent customer service, especially Carmen on front desk, who was outstanding, and I say that as a professor of hospitality. She was welcoming, resourceful and always cheerful. Muchas Gracias. 🙏
Stayed 14 nights in Dec 2023
Response from Carmen on 6 Jan 2024
Thank you very much for your excellent rating and comment! We are pleased to know that you enjoyed your stay with us and that you were able to enjoy our facilities and services. We strive to provide an exceptional experience for our guests and we are happy to know that we achieved this. We hope to have the pleasure of welcoming you again in the future and make your next stay even more memorable.Best RegardsCostarena Beach Hotel

6/10 Okay

Alondra

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The check in was very professional and Carmen at the reception but the cleaning staff were rude and unprofessional that made my trip uncomfortable and ended poorly. Overall the area is great outside of the hotel.
Stayed 2 nights in Dec 2023
Response from yudith cabrera. on 3 Jan 2024
Buenas noches gracias por su comentario y poralojarce con nosotros.

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
#1 the property was very clean this includes the grounds, lobby, pool, reception, restaurant and, most importantly, the room. The staff was very friendly and helpful in every position held. Our room had a small refrigerator and a hair dryer which were not listed on Expedia's website. Judith(?) checked us in and was extremely helpful and thoughtful. Carmen, also at the front desk, is an absolute asset to this hotel. Her kindness and thoughtfulness goes above and beyond what is expected. Carmen was a surprise Christmas gift as she shared her heart and her soul with us during our stay while doing her job. We will definitely stay here again when in town.
Stayed 4 nights in Dec 2023
Response from yudith cabrera. on 3 Jan 2024
Buenas noches , muchas gracias por su buen comentario y por alojarce con nosotros , esperamos verte nuevamente.

10/10 Excellent

Angel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Carmen on 2 Jan 2024
Agradecemos su excelente valoracion , nos alegra haberle brindado una excelente experiencia ,le esperamos en sus proximos viajes.Saludos CordialesCostarena Beach Hotel

10/10 Excellent

Mónica

Travelled with partner
Liked: Cleanliness, amenities
Stayed 3 nights in Dec 2023
Response from Carmen on 2 Jan 2024
Gracias por su excelente valoracion , nos alegra que tuvieran una estadia optima , les esperamos en sus proximos viajes

10/10 Excellent

Yeda

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from yudith cabrera. on 3 Jan 2024
gracias.

6/10 Okay

Victor J

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Excelente location to the beach
Stayed 2 nights in Dec 2023
Response from yudith cabrera. on 3 Jan 2024
gracias por alojarce con nosotros, hasta pronto....

8/10 Good

Andrew

Is good
Stayed 1 night in Dec 2023
Response from Carmen on 17 Dec 2023
Gracias por su excelente puntuacion y comentario, nos alegra saber que tuvo una agradable estadia con nosotros , le esperamos en sus proximos viajes.

6/10 Okay

Brenda

Travelled with family
The rooms weren't what I booked and on the 2nd day we were moved to an apartment that was great once they got the 2 mini splits to work. Maid service was off and on and we had to go to the desk for water , coffee toilet paper towles ect. The one bright star was Carmen. She worked at the reception area. She should teach the others to be half as kind as she was. Over all the hotel is older but on the beach and if they had more employes like Carmen who was great you might overlook the rest. I would stay there again.
Stayed 9 nights in Nov 2023
Response from yudith cabrera. on 3 Jan 2024
Buenas noches gracias por su sugererencia y por alojarce con nosotrso.

8/10 Good

Ana Lucia

Travelled with partner
Liked: Cleanliness, staff & service
Too much noise- but basically, it's not the hotel, it's the area in Las Terrenas.
Stayed 3 nights in Nov 2023
Response from yudith cabrera. on 3 Jan 2024
buenas noches gracias por su sugerencia ypor alojarce con nosotros.

10/10 Excellent

henry

Liked: Cleanliness, staff & service, room comfort
Relaxing time in Las Terranas
Great location facing nice beach for the money. Wonderful staff
Stayed 3 nights in Nov 2023
Response from Carmen on 26 Nov 2023
"Thank you for your excellent rating and comment! We are happy to know that you enjoyed our beachfront location and that you had a pleasant experience with our staff. We are delighted to have been able to offer you a satisfactory stay at an excellent value for money .Best regards Costarena Beach Hotel

10/10 Excellent

Frantz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Carmen on 11 Nov 2023
Agradecemos su excelente valoracion , nos alegra haberle brindado una excelente experiencia ,le esperamos en sus proximos viajes.

10/10 Excellent

Maria Luz

Stayed 1 night in Oct 2023
Response from Carmen Santos on 26 Nov 2023
Buenas tardes , agradecemos su excelente valoracion , nos alegra haber cumplido con sus expectativas, le esperamos en sus proximos viajes.

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasure
Stayed 3 nights in Oct 2023
Response from yudith cabrera. on 26 Oct 2023
gracias por su puntucion y por alojarce con nosotros.

4/10 Poor

gregory, Bensenville

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from yudith cabrera. on 26 Oct 2023
gracias por su puntuacion y por alojarce con nosotros

10/10 Excellent

Juan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family friendly. Staff make you feel welcome.
It was amazing. Services was fenomenal and very professional. Food was great. Pool was clean and warm.
Stayed 1 night in Oct 2023
Response from Carmen on 26 Nov 2023
"We are pleased to hear that you had an amazing stay! We are proud to receive positive feedback about our service, we are also happy to know that you enjoyed our delicious food and that our pool was to your liking. We appreciate your kind words and look forward to welcoming you again in the future.Best RegardsCostarena Beach Hotel

10/10 Excellent

Don

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff at the front desk was wonderful.
Stayed 3 nights in Oct 2023
Response from yudith cabrera. on 26 Oct 2023
buenas noches gracias por alojarce con nosotros

8/10 Good

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to go :)
Stayed 2 nights in Oct 2023
Response from yudith cabrera. on 13 Oct 2023
Gracias por su comentarioesperamos verle pronto.

8/10 Good

Johnny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nyce by the beach. Beautiful
Stayed 1 night in Oct 2023
Response from Carmen on 13 Oct 2023
Thank you for your excellent rating and comment, we are pleased to know that you enjoyed your stay. Our hotel is proud to offer beautiful views and direct access to the beach, we strive to provide our guests with an unforgettable experience. We hope to welcome you again in the future.

10/10 Excellent

Disneyris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Sep 2023
Response from Carmen on 24 Sept 2023
Agradecemos por su excelente puntuacion y comentario , nos complace saber que disfrutaron al maximo de su estadia en nuestro hotel.Esperamos poder recibirles nuevamente en el futuro y seguirles brindando una experiencia inolvidable.

8/10 Good

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Ana on 14 Sept 2023
Gracias por su puntuacion.

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Carmen, the front desk customer service is very professional
Stayed 1 night in Sep 2023
Response from Ana on 14 Sept 2023
graciasporsupuntuacion.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service in hotel and restaurant. We had a problem with the a/c in our room that was quickly taken care of by giving us the option to choose another room or have the a/c fixed the next morning. A full breakfast is included in the price. All in all it’s a great value for the price.
Stayed 3 nights in Sep 2023
Response from Ana on 14 Sept 2023
Gracias por tan valioso comentario, tomaremos en cuenta lo del aire. Gracias

8/10 Good

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great. The facilities were clean but, could use an upgrade. The staff were excellent. I have to give kudos to all of the staff.
Stayed 2 nights in Aug 2023
Response from Carmen Santos on 12 Sept 2023
Dear guest, We sincerely appreciate your feedback regarding your recent stay at our hotel. We are pleased to know that you liked our location and that you found our facilities clean. Furthermore, we are very happy to know that our staff was able to provide you with excellent service during your stay. Your opinion is of great importance, which is why we are implementing the necessary improvements to guarantee a better experience for our future guests. We hope to welcome you again in the future. and exceed your expectations.Best Regards Costarena Beach Hotel

10/10 Excellent

Valeska

Stayed 1 night in Aug 2023
Response from Ana on 14 Sept 2023
Gracias por su puntuacion.

6/10 Okay

Joseph

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Jul 2023
Response from Carmen Santos on 13 July 2023
Buenos dias , gracias por su valoracion , le esperamos en sus proximos viajes.

10/10 Excellent

Walter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beach Comfort
The staff, especially Carmen, was very friendly and helpful. Breakfast was very good with lots of fruit. There was a Dominican and an American option to choose. Our room was very quiet and the AC worked great. This was our fourth time and we would go back again without hesitation. We had a nice ocean view.
Stayed 3 nights in Jun 2023
Response from yudith cabrera. on 8 July 2023
buenos dias , gracias por su comentario valioso esperamos verle muy pronto.

10/10 Excellent

Shelby

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect!! We loved this place! My boyfriend and I booked one night while traveling in Las Terrenas and ended up staying three nights. We loved the cute and spacious room, breakfast, pool, and proximity to the beach. Staff was very friendly and helpful as well. Would stay again!
Response from yudith cabrera. on 19 May 2023
buenas tardesgracias por su buen comentario y por alojatce con nosotros esperamos verle pronto .

6/10 Okay

Mariorene

Stayed 3 nights in Apr 2023
Response from Carmen on 24 May 2023
Gracias por su valoracion , esperamos verles pronto !!

4/10 Poor

Solita

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
El lugar necesita que lo renoven.,estaba muy sucio.y ni la televisión sirve
Stayed 1 night in Apr 2023
Response from yudith cabrera. on 19 May 2023
Buenas tardesgracias po susugerencia y por alojarce con nosotros pasaremos su queja al personal afectado, gracias.

10/10 Excellent

xiomara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
muy bien
Response from yudith cabrera. on 19 May 2023
buenas tardes , gracias por subuen comentario y por alojarce con nosotros.

10/10 Excellent

Ramon Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 5 nights in Mar 2023
Response from Carmen on 2 Apr 2023
Buenas noches , gracias por su valoracion y alojarse con nosotros, le esperamos nuevamente en sus proximos viajes.

8/10 Good

Luis

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great customer service
Stayed 1 night in Mar 2023
Response from Carmen on 27 Mar 2023
Gracias por su valoracion y elegirnos para su hospedaje , le esperamos en sus proximos viajes