Ratings based on 185 Verified Reviews

4.3 out of 5
85% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia-Verified Reviews
5 out of 5
by A verified traveller

Posted 19 Nov. 2019
Modern compared to other places, the staff were really friendly and helpful
Comment from Hotel Management
23 Nov. 2019 by Victoria Martín. Guest Relations Design + BEX, Hotel Management
Dear Guest, Thank you very much for having chosen Design + BEX Hotel and for your review. We are glad to know that we exceed your expectations and you highlight our design and staff service. Don not hesitate to contact us directly if you plan to come back to the city. Kind Regards.
5 out of 5
by A verified traveller from london

Posted 11 Nov. 2019
Everyone is very friendly and helpful, only one word needed Excellent
Comment from Hotel Management
12 Nov. 2019 by Victoria Martín. Guest Relations Design + BEX, Hotel Management
Dear Guest, Thank you very much indeed for choosing Design + BEX Hotel and for your great score and comment. We will share your words with the team and everyone is glad to know that you had such an excellent experience with us. Looking forward to welcoming you back soon! Best Regards.
4 out of 5
by A verified traveller

Posted 5 Nov. 2019
It is in a good location where there are very few if none new or refurbished hotels. The property a former bank is in good condition and has creatively inserted bank elements to its present decoration. In terms of attention to detail the hotel staff lacks training, ie.the bathroom with several long hairs still lying in the corners from previous guests, some small hairs visible over the cover of the bed-sheets (not inside), the water boiler despite being fairly new but given its very poor quality was rusty inside and its replacement just about the same, the response times from check in as well as requests over the phone quite slow but staff overall friendly. Value for money was ok but 4 stars may be a bit overrated.
Comment from Hotel Management
10 Nov. 2019 by Victoria Martín. Guest Relations Design + BEX, Hotel Management
Dear Guest, First of all, we would like to thank you for choosing Design + BEX and for taking your time to share how your stay was. We regret the inconveniences you may have had during your stay and all your comments will be transmitted to the involved departments. Our main priority is our guest satisfaction and we work very hard every day to get it. Best Regards.
5 out of 5
by A verified traveller

Posted 14 Oct. 2019 on Ebookers
Comment from Hotel Management
15 Oct. 2019 by Victoria Martín. Guest Relations Design + BEX, Hotel Management
Dear Guest, The whole team of Design + BEX Hotel would like to thank you for choosing us to stay with us recenty. Thank you for such a perfect score according to your experience in our hotel. We will be so pleasant to welcome you back in the near future. Do not hesitate to contact us directly for further information. Best Regards.
5 out of 5
by A verified traveller

Posted 14 Oct. 2019
Comment from Hotel Management
15 Oct. 2019 by Victoria Martín. Guest Relations Design + BEX, Hotel Management
Dear guest, First of all, thank you very much for having chosen Design + BEX Hotel. We are glad to know from you that you had a wonderful stay and experience with us. Looking forward to welcoming you back soon. Kindest Regards.
5 out of 5
by A verified traveller from Somerset UK

Posted 4 Oct. 2019
Its in a great location near the port and bus station and beach, staff were friendly and helpful (special mention to reception staff here) , comfy bed, air con, loved the roof terrace) good value, etc. My only criticism is the food wasn't great, I'd eat elsewhere.
Comment from Hotel Management
5 Oct. 2019 by Victoria Martín. Guest Relations Design + BEX Hote, Hotel Management
Dear guest, Thank you very much for having chosen Design + BEX Hotel and for sharing your nice experience with us. We appreciate and are glad to know that you enjoyed your stay with us, highlighting location, comfort in the room, rooftop and staff service, specially reception one, who will be informed about your kind words towards them. We apologize if the food didn't exceed your expectations and we also will share this to the department involved. Looking forward to welcoming you again. Best Regards.
5 out of 5
by A verified traveller

Posted 8 Sep. 2019 on Ebookers
Everything was lovely and perfect. Only advise for future is to inform customer of the minibar charges while check in :)
Comment from Hotel Management
9 Sep. 2019 by Victoria Martín. Guest Relations Design + BEX Hote, Hotel Management
Dear Guest, First of all, we would like to thank you for having chosen Design Plus Bex Hotel and also for sharing your satisfaction about your stay. We are glad to know that you had a nice experience and we regret that you didn't find our minibar pricelist, close to the courtesy water at the table. Looking forward to welcoming you back and in the meanwhile, we remain at your disposal. Kind Regards.
5 out of 5
by A verified traveller

A beautiful experience

Posted 31 Aug. 2019 on Hotels
Really it was an amazing experience, the staff so so friendly and helpful, the top terrace is beautiful, the swimming pool eh, but it does the job. The breakfast was really nice two different coffee machines. The staff from receptionists, housekeeping, waiters are tip-top, continue the great work. If you take the bus from the airport, is the most affective way, and the cheapest, and from the station to the hotel and vice versa is like 4 min walk , not far from the beach and lost of eateries.
Comment from Hotel Management
31 Aug. 2019 by Victoria Martín. Guest Relations Design + BEX, Hotel Management
Dear Abdessamad, Thank you very much for choosing Design + BEX Hotel, member of Meeting Point Hotels and also thank you for your excellent review. Every comment is very welcome. It is such a pleasure to read that we have met all your expectations about the service, rooftop, breakfast, location and staff friendly. We will share your review with all them. We hope if you come back to Las Palmas, contact directly to us. We are looking forward to welcoming you back and make you another beautiful experience. Best Regards.
4 out of 5
by A verified traveller

Receptionist Lied

Posted 2 Aug. 2019 on Hotels
This hotel was very good in all other areas except transparency, we called to see if our 17 year old son could stay on his own and they said that it was no problem at all but when he got there they said he wasn’t old enough, it was resolved eventually but I have to say it’s not acceptable to lie to your customers
5 out of 5
by A verified traveller

Posted 24 Jul. 2019
Interesting bank theme decor. Nice breakfast and helpful staff.
Comment from Hotel Management
25 Jul. 2019 by Abraham Cardenes - Reception, Hotel Management
Thank you for choosing Hotel Design Plus Bex and taking time for your feedback on Expedia. We are happy to hear that you enjoyed your stay at our hotel as well as in Las Palmas. We are already looking forward to warmly welcome you back soon. Best regards,
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