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Reviews of Ramada Hotel & Conference Center by Wyndham Las Cruces

3 out of 5
Ramada Hotel & Conference Center by Wyndham Las Cruces
201 E University Avenue, I-10 Exit 142, Las Cruces, NM

Reviews

8.0

Very good

Rating 10 - Excellent. 451 out of 1001 reviews" "
Rating 8 - Good. 265 out of 1001 reviews" "
Rating 6 - Okay. 133 out of 1001 reviews" "
Rating 4 - Poor. 80 out of 1001 reviews" "
Rating 2 - Terrible. 72 out of 1001 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Gina

Travelled with family
Liked: Cleanliness, staff & service
Pleasant decor, needs a little updating.
Stayed 1 night in Apr 2024
Response from MissBianca on 7 Apr 2024
Thank you for the review. We are glad you enjoyed your stay and hope that you will come back when we are done with renovations.

10/10 Excellent

Melody

Liked: Cleanliness, staff & service, property conditions & facilities
This was our second stay. I enjoyed it the ambience inside. Love the atrium and pool. If I have a complaint, it's the pillows were like rocks. But the room was big, plenty of space to walk around. Bathroom good size, too. Although you have to go off property to get meals, there are many restaurants close by. Couple within easy walking distance. Good place for the price.
Stayed 1 night in Mar 2024
Response from Richard on 15 Mar 2024
Hello Melody,Thank you for taking the time to leave a review. We're glad you enjoyed your stay and will pass on your comment about the pillows to housekeeping. We hope you choose to stay with us again.

6/10 Okay

Ana Laura

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The room smells weird.
Stayed 1 night in Jan 2024
Response from MissBianca on 28 Feb 2024
Thank you for your review. I am sorry that you say our room smelled weird. We will have housekeeping look into it and hope to see you in the future.

10/10 Excellent

david gonzales

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique character and atmosphere.
Stayed 2 nights in Feb 2024
Response from MIke on 17 Feb 2024
Thank you for taking the time to tell us about your experience at Ramada by Wyndham Las Cruces Hotel & Conference Center. It is always a pleasure to receive positive feedback.I am particularly pleased that you found the hotel to be a unique character and atmosphere. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean but older. Hotel has interesting character. Bed isn't the best but sleepable non the less. No USB power in the room. To plug in a CPAP the lamp next to the bed had to be unplugged to accommodate that and a phone charger. Advertised as having a restaurant but none there.
Stayed 2 nights in Feb 2024
Response from MIke on 13 Feb 2024
Thank you for taking the time to tell us about your experience at Ramada by Wyndham Las Cruces Hotel & Conference Center.I am pleased that you found the room clean. I am sorry that the restaurant was closed. We are working on serving a complementary breakfast in the near future. I am also sorry there were not enough outlets. We will be remodeling in the near future. I will share your comments with our team. Here at Ramada, we hope to exceed your expectations in the future.Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worked here 40 years ago and still has great ambiance. Understand it is in transition and was disappointed no cafe or bar open. Was only reason for 4 stars. Not griping about my timing to what is obviously a work in progress.
Stayed 2 nights in Jan 2024
Response from Richard on 3 Feb 2024
Hello David,Thank you for taking the time to leave a review. We're glad you still enjoy the hotel and hope to see you again.

6/10 Okay

Sonney, Florence

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from MissBianca on 3 Feb 2024
Thank you for your review. We do hope you visit us again in the future.

8/10 Good

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room
Comfortable bed, quiet room for a good nights sleep.
Stayed 1 night in Jan 2024
Response from Richard on 29 Jan 2024
Hello Priscilla,Thank you for taking the time to leave a review. We're glad you enjoyed your stay and hope to see you again.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Really bad!
Hotel in disrepair. Due to recent, normal rain, the roof was leaking. Buckets were lined up the length of an entire hall with nasty brown water standing in them. Parts of the ceiling were falling down into the hall way. That hallway was still in use. The safety lock on the inside of my door was hanging on by only 2 screws. The other 2 were just dangling. This was really bad.
Stayed 1 night in Jan 2024
Response from Mike on 26 Jan 2024
Dear Anonymous,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Las Cruces Hotel & Conference Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that the roof was leaking. We are planning a renovation this year to address the problem. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Jesus

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
No breakfast
Stayed 1 night in Jan 2024
Response from Mike on 19 Jan 2024
Dear Jesus,Thank you for taking the time to tell us about your stay. We are glad that you gave us a 5 out of 5 for your stay. We will be serving a complementary breakfast in the near future. Thanks Again,

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great lobby area with indoor pool. Microwave and fridge were nice for a stay of several nights. Parking lot is lit. Rooms were quiet and comfortable.
Stayed 3 nights in Jan 2024
Response from J on 17 Jan 2024
Thank you for your feedback. We are glad you enjoyed your stay. We are always working on bettering our guest stay here at Ramada. We hopes to see you again on your next adventure.

10/10 Excellent

Melany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel. Clean. Safe. Comfortable.
Stayed 1 night in Jan 2024
Response from J on 16 Jan 2024
Thank you for you feedback. We are always working on bettering our guest stay. We hope to see you again soon.

6/10 Okay

Ebony

Travelled with partner
Disliked: Property conditions & facilities
We heard everything and everyone coming and going from the room we were placed in. Slamming of room doors and loud voices in the hall. Hard time sleeping. Otherwise was very conivence for the event we went to.
Stayed 1 night in Jan 2024
Response from J on 16 Jan 2024
We apologize for the inconveniences. We are always working on bettering our guest stay and we appreciate the feedback.

10/10 Excellent

Gloria

Business traveller
Liked: Amenities
Late check in was a breeze!
Stayed 1 night in Jan 2024
Response from MissBianca on 15 Jan 2024
Thank you for your review. We are glad that you found our check in process easy and hope to see you in the future.

10/10 Excellent

Brenda

Stayed 1 night in Jan 2024
Response from MissBianca on 15 Jan 2024
Thank you for your review. We are glad your stay here was great and hope to see you again in the future.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Richard on 14 Jan 2024
Hello Juan,Thank you for taking the time to leave a review. We hope you will stay with us again.

10/10 Excellent

Walter

Stayed 1 night in Jan 2024
Response from MissBianca on 15 Jan 2024
Thank you for your review. We are happy that your stay was excellent to rate at 10 and we hope to see you in the future.

6/10 Okay

Jennifer

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The reaction when we walked in was less than pleasing. We were met with a very rude person (visiting with the front desk) who seemed very inconvenienced by our being there. The gentleman at the desk apologized and was nice. The property is beautiful and has great potential, but is lacking in very basic areas. The property is set up to be a place for entertainment and one that we planned to spend the evening at enjoying a few drinks, but the bar was very dull and depressing. Plus, it closed really early on a Saturday night, so we ended up having to go elsewhere.
Stayed 1 night in Dec 2023
Response from Mike on 13 Jan 2024
Dear Jennifer,Thank you for taking the time to tell us about your stay. I want to offer an sincere apology that the person your were met with was rude and that the bar closed to early for you. Please know we are working on addressing these issues. Unfortunately our bar has closed permanently. We will be offering breakfast with your stay very soon. We hope in the future we would be able to exceed your expectation.

10/10 Excellent

Yolanda

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Five stars
Excellent service, in every aspect. I recommended highly. Nice and clean hotel and beautiful too.
Stayed 1 night in Jan 2024
Response from Xannah on 8 Jan 2024
Dear Yolanda,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Las Cruces Hotel & Conference Center. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your stay to have excellent service and that you enjoyed the beauty of the Ramada! I will share with our team, who I am certain will be encouraged. Here at Ramada, continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,XannahGuest Service Agent

8/10 Good

Marie

Liked: Cleanliness, staff & service
Good value for $$
We stayed for one week during the holidays. We were surprised to find that the restaurant has closed permanently. We were not aware of that when booked. However, the location has several good places to eat within walking distance under 5 minutes. That is definitely a plus, as well as the easy access to I-10. The hotel decor and furnishings are dated and could use some updating, but it was clean and comfortable. The bed was a little soft for me, but I need a rather firm mattress. They had coffee available in the lobby, which was lukewarm every morning. However, they had updated the coffee station the day we left and it looked much better! Overall, staff was pleasant; I enjoyed shopping in the gift shop and the indoor pool was a plus!
Stayed 5 nights in Dec 2023
Response from Xannah on 8 Jan 2024
Dear Marie,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Las Cruces Hotel & Conference Center. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your stay to be enjoyable. We are currently in a transition period from having the in house restaurant to having a continental breakfast in the near future. I will share with our team, who I am certain will be encouraged . Here at Ramada, we are continuously working to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,XannahGuest Service Agent

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Xannah on 8 Jan 2024
Thank you for taking the time to tell us about your experience at Ramada by Wyndham Las Cruces Hotel & Conference Center. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your stay to be enjoyable! I will share with our team, who I am certain will be encouraged . Here at Ramada, we are continuously working to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Xannah on 8 Jan 2024
Thank you for taking the time to tell us about your experience at Ramada by Wyndham Las Cruces Hotel & Conference Center. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your stay to be a 5 out of 5! I will share with our team, who I am certain will be encouraged . Here at Ramada, we are continuously working to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,XannahGuest Service Agent

8/10 Good

ANGELA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No more restaurant difficult to get something to eat.
Stayed 1 night in Jan 2024
Response from Xannah on 8 Jan 2024
Dear Angela,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Las Cruces Hotel & Conference Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you were not happy with your stay. We are currently transitioning from having an in house restaurant to having a continental breakfast in the future. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,XannahGuest Service AgentRamada Las Cruces

8/10 Good

Irene

Stayed 1 night in Jan 2024
Response from Xannah on 8 Jan 2024
Thank you for taking the time to tell us about your experience at Ramada by Wyndham Las Cruces Hotel & Conference Center. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your stay to be an 8 out of 10! I will share with our team, who I am certain will be encouraged . Here at Ramada, we are continuously working to exceed your expectations and hope the next time we will earn a 10 out of 10.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,XannahGuest Service Agent

10/10 Excellent

Geri, Prescott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like this hotel. Beautiful lobby, great restaurant on site and nice rooms. The staff is the most kind and professional people I have come across in a long time.
Stayed 1 night in Dec 2023
Response from Mike on 5 Jan 2024
Dear Geri,We are so glad you enjoyed your stay and found the staff professional. We are also glad that you found your room nice. We look forward to exceeding your expectations in the future. Thanks again.

8/10 Good

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mike on 5 Jan 2024
Dear Frank,Thank you for taking the time to tell us about your stay. We are glad you found us worthy of a 4 out of 5. We hope next time to exceed your expectations. Thanks again.

8/10 Good

MARGE

Stayed 1 night in Dec 2023
Response from J on 31 Dec 2023
Thank you for your feedback. We hope to see you on your next travels.

2/10 Terrible

Jessica

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The property was pretty. Upon checkin they make you sign a waiver if your car is broken into which tells you it is not a safe area. When we entered our room, it smelled like cat pee. The maintenance guy quickly sprayed it. There were boogers wiped on the alarm clock. The shower ran scalding hot to freezing cold every two seconds.
Stayed 1 night in Dec 2023
Response from Richard on 25 Dec 2023
Hello Jessica,Thank you for taking the time to leave a review. We're sorry your experience was so negative. While we did offer to change your room it should not have been in that condition. Unfortunately every hotel has a notice stating that they are not liable for items missing from vehicles or damage. It is not reflective of the safety of the hotel.-Regards,

2/10 Terrible

erick

Stayed 2 nights in Dec 2023
Response from Richard on 26 Dec 2023
Hello Erick,You did not stay at this hotel and your review is dishonest. The hotel is not responsible for cancelling reservations made through 3rd parties. Please remove your review.-Regards,

10/10 Excellent

Al

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming Indoor Hacienda Reprieve
Always a quiet and pleasant stay just off the hustle of US 10. The rooms with double French doors leading out to covered courtyard are our favorites. Many antique and classic touches make this resort a popular well hidden gem
View of entry hall from beyond restaurant
Stayed 1 night in Dec 2023
Response from Mike on 23 Dec 2023
Dear Al,Thank you so much for taking the time to tell us about your stay. We are so glad that your experience met your expectations. I will share your comments with our staff whom I am sure will be encouraged by your remarks. We look forward to you staying with us in the future.Thanks again

10/10 Excellent

Joseph

Stayed 1 night in Dec 2023
Response from MissBianca on 24 Dec 2023
Thank you for the review. We are happy that you found your stay excellent and hope to see you again in the future.

10/10 Excellent

Denise

Stayed 1 night in Dec 2023
Response from J on 10 Jan 2024
Thank you for the review. We hope to see you again on your next stay.

10/10 Excellent

Jon

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful
Stayed 1 night in Dec 2023
Response from MissBianca on 20 Dec 2023
Thank you for the review. I am happy that you found the staff friendly and helpful.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from MissBianca on 17 Dec 2023
Thank you for the review. We are glad your stay was excellent and hope to see you in the future.

10/10 Excellent

Kristi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love staying here.
Stayed 1 night in Dec 2023
Response from MissBianca on 17 Dec 2023
Hello Kristi, thank you for the review and we are glad you love saying with us. We do hope to see you in the future.

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mike on 16 Dec 2023
Jaime,Thank you for taking the time to tell us about your stay. We are glad you found us worthy of a 5 out of 5. We hope to see you in the future and to continue to exceed your expectations.Thanks

10/10 Excellent

Walter

Stayed 1 night in Nov 2023
Response from Richard on 17 Dec 2023
Hello Walter,Thank you for taking the time to leave a review. We're glad you enjoyed your stay and hope to see you in the future.

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most comfortable and best stay in Las Cruces!
We enjoyed our stay at the hotel. The only change would be the bath tub. The height climbing into the tub was a bit high. Especially for someone like me, who has some limited mobility. I did not want an handicap room. Otherwise, the room was great!
Stayed 4 nights in Dec 2023
Response from Richard on 16 Dec 2023
Hello Frank,Thank you for taking the time to leave a review. We're glad you enjoyed your stay and hope to see you in the future.

2/10 Terrible

Joyce

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Towels had stains and the second batch also had stains. The rim of the bath tub was dirty. Definitely never returning.
Stayed 2 nights in Dec 2023
Response from Xannah on 11 Dec 2023
Dear Joyce,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Las Cruces Hotel & Conference Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that the towels had stains and the bath tub were not as clean as you were hoping they would be Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,XannahGuest Service Agent

8/10 Good

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Richard on 10 Dec 2023
Hello Ramon,Thank you for taking the time to leave a review. We hope you will stay with us again in the future.

6/10 Okay

Mary

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not bad for the price
We have stayed at this hotel many times and it definitely could use some updating and work on their plumbing, the water coming out of the shower was very brown from rust
Stayed 1 night in Dec 2023
Response from Richard on 10 Dec 2023
Hello Mary,Thank you for taking the time to leave a review. Unfortunately the city water system occasionally flushes the lines releasing silt into the water. While harmless it is off putting. We hope you will stay with us again in the future.

4/10 Poor

Diane

Disliked: Cleanliness, property conditions & facilities
Rundown Property
No charging ports ,mold in bathroom. No adjoining rooms which we requested. Not worth the price! Needs a huge upgrade!
Stayed 1 night in Dec 2023
Response from Richard on 10 Dec 2023
Hello Diane,Thank you for taking the time to leave a review. We're sorry you had such a negative experience. We have an upcoming renovation that address your concerns and hope to see you again.

10/10 Excellent

West

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Mike on 10 Dec 2023
Dear West,Thank you for taking the time to tell us about your stay. We are glad that you found Ramada Las Cruces worthy of a 5 out of 5. We hope to see you in the future and we hope to continue to exceed you expectations.

6/10 Okay

Judith

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property is clean. It is older and in need of cosmetic upgrades. Few outlets in rooms making charging of electronic devices a challenge.
Stayed 1 night in Dec 2023
Response from MissBianca on 5 Dec 2023
Thank you for the review. We are sorry you didn't have enough charging stations in the room but will love to let you know we will be starting renovations next year and hope to see you again in the future.

10/10 Excellent

Priscilla

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from MissBianca on 30 Nov 2023
Thank you for the review. I am happy that your stay was so great and hope that we see you in the future.

8/10 Good

PEDRO

Stayed 1 night in Nov 2023
Response from Richard on 14 Dec 2023
Hello Pedro,Thank you for taking the time to leave a review. We hope to see you again in the future.

10/10 Excellent

Jay

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from MissBianca on 22 Nov 2023
Thank you for the review. We are glad that your stay was exceptional and hope to see you again in the future.

10/10 Excellent

Kelly

Liked: Amenities, property conditions & facilities
Beautiful hotel!
Stayed 1 night in Nov 2023
Response from Xannah on 20 Nov 2023
Dear Kelly,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Las Cruces Hotel & Conference Center. It is always a pleasure to receive positive feedback.I am particularly pleased that you found the hotel beautiful. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,XannahGuest Service Agent

10/10 Excellent

IAN, HEMET

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Homeless in parking lot
Stayed 1 night in Nov 2023
Response from Xannah on 20 Nov 2023
Dear Ian,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Las Cruces Hotel & Conference Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,XannahGuest Service Agent

8/10 Good

Sabrina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that I was able to come out the room to an area that I can sit next too and a little mall look to shop with restaurants.
Stayed 1 night in Nov 2023
Response from MissBianca on 15 Nov 2023
Thank you for the review. Hope to see you again in the future.