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Reviews of La Isla y el Mar Hotel Boutique - Adults Only

5 out of 5
La Isla y el Mar Hotel Boutique - Adults Only
Reina Sofia 23, Puerto del Carmen, Tías, Lanzarote

Reviews

9.6

Exceptional

Rating 10 - Excellent. 339 out of 437 reviews" "
Rating 8 - Good. 89 out of 437 reviews" "
Rating 6 - Okay. 7 out of 437 reviews" "
Rating 4 - Poor. 0 out of 437 reviews" "
Rating 2 - Terrible. 2 out of 437 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Lisa Ann, Culross

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in Mar 2024

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time at this hotel, having visited at the same time last year. As before we had a great stay for a week. There was initially a minor mix-up over our pick-up from the airport, which we had booked in advance. There was no car to meet and greet us as we had booked. But when we phoned the hotel, they quickly sorted it out by paying for a taxi there and then. Also when we arrived at reception, they gave us an upgrade from an ocean-view room to a deluxe suite with a private jacuzzi. Much more than we expected. So a great start to a great week. Everything about this small intimate hotel is excellent, the original eco-design, the rooms and facilities, the Kentia gourmet restaurant and cocktail bar, the locally-inspired planting and most of all the friendly helpful staff. They are all highly trained to give individual care and attention. The hotel was fully booked whilst we were there, so occasionally, the pool-bar staff became a little overwhelmed by guest requests. A simple solution would be at least 3 or 4 staff on duty during busy times or a dedicated pool boy/girl for sunbeds etc. A very minor fault in an otherwise perfect hotel. If you want 5 star in Lanzarote - La Isla Yel Mar is the place.
Stayed 7 nights in Mar 2024
Response from La Isla y el Mar on 27 Mar 2024
Dear LeslieThank you very much for sharing this great review of your recent stay at our hotel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.La Isla y el Mar Hotel Boutique *****

10/10 Excellent

Kay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival we received a welcome drink and checked in. The reception staff provided us with maps and information about the hotel and our luggage was taken to our room. I realised that when we got into our room, they had upgraded us to a fantastic deluxe suite (whether it was because I had just celebrated my birthday), but they never commented at check-in so this was a great start to the holiday. We booked on a half board basis and couldn't fault the choice and variety of food on the menu. For breakfast they have a separate menu for eggs, as well as a buffet for cooked breakfast, cold meat platter, yoghurt & fruit plus pastries and breads. For the evening they offer you a choice of 4 main courses, as well as a salad and dessert bar and wine menu. You were never rushed whilst eating and the staff were on hand to ask for anything extra you required. Breakfast can get quite busy so they use the Gourmet Club as an overflow to eat, rather than keep people waiting. The housekeeping services are excellent and staff were still around cleaning rooms into the evening. Towels were changed daily and everything was kept spotless, we couldn't fault anything. One of the bulbs had gone in our room so reported it and they sent staff up within no time at all to replace and check the rest out. Pool towels were supplied and again all the areas were kept clean and staff were available to bring drinks over. Would highly recommend a stay, we couldn't fault the staff or service !!!
Stayed 7 nights in Mar 2024
Response from La Isla y El Mar Hotel Boutique***** on 22 Mar 2024
We truly appreciate your comments. Guest feedback is very important to us because it is the best way to know how we should focus our efforts for continuous improvement.On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Kind Regards,La Isla y El Mar Hotel Boutique*****

10/10 Excellent

Mike

Stayed 7 nights in Jan 2024

10/10 Excellent

VICTORIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
winter break
Stayed here again and we were not disappointed. Service is excellent. Breakfast buffet with such a variety of high quality food. It is at the top of a steep hill, but there are bus stops outside if you need to venture further afield,
Stayed 6 nights in Jan 2024
Response from La Isla y el Mar Hotel Boutique ***** on 10 Feb 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,La Isla y El Mar Hotel Boutique*****

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Return trip
Second time staying here. Great, welcoming staff, spacious rooms, great sundeck with views over the sea.
Stayed 3 nights in Jan 2024

6/10 Okay

Joachim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the Atlantic suite that, according to the Expedia description, comes with 2 single beds. Unfortunately, none of the Atlantic suite have two singles beds. We got two duvets, which was nice but isn't the same as two singles. Reception told us that there is no guarantee to get a twin room. That's irrelevant if your room description is clear about number of beds. I would not have noted this hotel if I had known. Otherwise, it's a lovely hotel with a very relaxed atmosphere and vibe to it. Breakfast had lots of choices and is lovely.
Stayed 4 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023
Response from La Isla y el Mar Hotel Boutique 5* on 22 Sept 2023
Dear guest,Thank you for giving us 10/10; we are happy to know that you enjoy your stay in our hotel.We hope to see you soon and make you feel like at home.Best regards

8/10 Good

Darren

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful hotel..great pool
Absolutely beautiful hotel. Rooms were very large and comfortable. We did have a problem with our air conditioning for 3 nights which was a disaster with the heat. We told the guy in reception who tried to tell us it was working but it wasn't. The following day they changed motor in the unit and all was good again. Hotel offered us free dinners in hotel for rest of the holiday which was a nice touch from them.. Beds around pool were very comfortable, pool area was very pretty. Also great selections for breakfast. Would gladly go back again.
Stayed 7 nights in Jul 2023
Response from La Isla y el Mar Hotel Boutique 5* on 5 Sept 2023
Dear Darren,Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay.We do apologize for the technical problems you encountered but are happy to know that a solution was encountered.We hope to welcome you back to our hotel in the near future for yet another great stay.Best regards

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023
Response from La Isla y el Mar Hotel Boutique 5* on 29 Aug 2023
Dear Marcus,Thank you for giving us 10/10, we are happy to know that you enjoyed you stay.Best regardsLa Isla y el Mar Hotel Boutique 5*

8/10 Good

Anat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from LA ISLA Y EL MAR HOTEL BOUTIQUE 5* on 17 June 2023
Dear Anat,Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay.Best regardsLa Isla y el Mar 5*

10/10 Excellent

Elliot Alexander

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful hotel that is spotless. Great staff, especially David and Cedra (Demi), in the Kentia Bar. Excellent breakfast. Lovely pool area with lots of comfy loungers.
Stayed 7 nights in May 2023
Response from La Isla y el Mar Hotel Boutique 5* on 5 June 2023
Dear Elliot Alexander, Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Best regardsLa Isla y el Mar Hotel Boutique 5*

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great to be back!
Our second stay was excellent. Service is exceptional, there is a wonderful atmosphere throughout the hotel. Beautiful pool area and a great room. The breakfast is fantastic.
Stayed 3 nights in May 2023
Response from Jon on 15 May 2023
Dear Diane,Thank you very much for your kind comment and review. We are delighted that you enjoyed your second stay with us.Our staff work very hard to ensure that our guests have a pleasant experience, from the moment they enter our lobby to the moment they check out. We are also glad that you found our pool area, room and breakfast to be excellent.It is always an honour when we receive positive feedback from guests like you as it encourages us to continue to provide the best service possible.Thank you again for taking the time to share your feedback with us!Best regards,The team of La Isla y el Mar Hotel Boutique

10/10 Excellent

Leslie T

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything taken into account, this is an excellent hotel. We stayed for 7 nights from 6 March to 13 March in an ocean-view suite. They are a bit more expensive but worth the sea view and private balcony. If you are looking for rest and relaxation in beautiful surroundings, this is for you. The rooms are laid out in beautiful gardens of cacti and flowering succulents. The architecture creates the impression you are in the natural rocky landscape of Lanzarote surrounded by North African planting. All the usual facilities of a 5 star are there. Staff were friendly & service was good. Menu in the main restaurant was limited and a little uninspiring, but the Kentia restaurant was excellent - we would recommend the tasting menu. Would we re-visit? Yes certainly.
Stayed 7 nights in Mar 2023
Response from Jon on 16 Mar 2023
Thank you for sharing your experience with the community.We are glad that you enjoyed your stay at our facilities with your family and that you appreciated the friendliness of our team so much.We strive to provide exceptional service and are delighted to know that we have achieved this with you.We look forward to the opportunity to welcome you back at some point and continue to meet your expectations.Kind regards from all the team at La Isla y el Mar Hotel Boutique.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wNt to go back
Fantastic place, extremely friendly staff. Love it
Stayed 2 nights in Jan 2023
Response from Jon on 10 Feb 2023
Thank you very much for sharing your review with the community, Patricia.We are very happy to hear that you enjoyed your visit to Lanzarote and that you were also able to enjoy the services we offer and felt well looked after. Of course, we would be delighted to welcome you back in the future should you decide to visit Lanzarote again.Kind regards from all the team at La Isla y el Mar Hotel Boutique.

6/10 Okay

David John

Travelled with partner
Liked: Cleanliness, staff & service
Good breakfast. Nice view Good service Cold bathroom Cupboards could be better designed Weak hand held shower
Stayed 7 nights in Jan 2023
Response from Jon on 10 Feb 2023
Thank you for sharing your experience.We take good note of your case to review what went wrong and at what time to avoid repeating it in the future with a customer.We hope to have the opportunity to welcome you again in the future and to do everything possible to ensure that you are in the best conditions as it should always be with our guests.Thank you very much for choosing us. We send you a warm greeting from all the team of La Isla y el Mar Hotel Boutique.

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 - will be back!
I stayed in one of the pool-view suites over Christmas, and it was fabulous! The dinner buffet and breakfast were 10/10 and staff was lovely. They also gave us a complimentary prosecco to wish us a merry christmas. Really nice touch.
Stayed 1 night in Dec 2022
Response from Jon on 29 Dec 2022
Thank you very much for taking the time to write this kind review and for sharing it with the community, Johnny. Your feedback is very important to us as we work for and with our guests.I am sure our staff will be very happy to read your review and it will motivate them to continue on the same path.We are very happy to have been your choice for this trip to the island and we will be very happy if you decide to come back in the future.We wish you a happy and prosperous 2023 from all the team at La Isla y el Mar Hotel Boutique.

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No distractions. This property was a boutique as advertised. It was unique, clean and had everything that you needed to enjoy a great experience. Beautiful ocean views, and the staff was very accommodating.
Stayed 5 nights in Oct 2022
Response from Jon on 12 Dec 2022
It is wonderful to read that La Isla y El mar Hotel Boutioque met and exceeded your expectations. Your feedback is extremely important to us, we will share it with our team to encourage them to continue improving.

10/10 Excellent

Akshay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 7 nights in Oct 2022
Response from Jon on 12 Dec 2022
We were very pleased to read you felt pampered during your recent visit to La Isla y El Mar Hotel Boutique and you felt warmly welcomed.

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, amazing food, excellent scenery and overall a wonderful stay
Stayed 5 nights in Sep 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
decent stay
very average hotel that looks a lot better than it is, breakfast was always awful, egg never cooked how you asked and some limited hot buffet items that weren't that hot or of a good quality. The room needed some serious tlc there were quite a few things wrong with it.
Stayed 7 nights in Apr 2022

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A week flew by. Brilliant hotel! Smart, modern room. Lovely pool area. Great food. Outstanding service - From the team at reception, to the restaurant and the cleaning team, they were all fantastic and just really nice people! Special mention for Davide and Danielle who were the partnership at the pool bar for the majority of our stay. They
Stayed 7 nights in Jul 2022
Response from Reception on 31 July 2022
Dear Nicholas, Thank you very much for take your time for value us, also thank you for your nice words. We let them now to David and Daniela their good job. Thank you veyr much and hope to see you a next time! Best regards

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A big kudos to the team at the hotel. What a wonderful group. They couldn’t do enough for you. Probably the best hotel service we have ever had
Stayed 7 nights in Jul 2022
Response from Reception Team La isla y el mar ***** on 28 July 2022
Dear Jennifer, Thank you very much for your nice words and take your time for value us! Hope you visit us again. Best regards

8/10 Good

Jeff

Liked: Staff & service, amenities, property conditions & facilities
OK
Stayed 3 nights in Jun 2022
Response from Laislayelmar on 1 July 2022
Dear Jeff, Thank you for take your time for value us!

10/10 Excellent

Anthony

Stayed 3 nights in May 2022
Response from La isla y el mar on 10 June 2022
Thank you for take your time for value us! Best regards

10/10 Excellent

Paul Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in May 2022
Response from La isla y el mar on 12 May 2023
Dear Paul Richard.Thank you for take your time for value us! Best regards

10/10 Excellent

Louise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with amazing cocktails
An amazing hotel in a great location. All of the staff are super friendly and attentive. Great pool and views. The best cocktails we found anywhere
Cocktails
View from the room
Stayed 7 nights in May 2022
Response from La isla y el mar on 13 June 2022
Dear Louise, Thank you very much for take your time for value us! We are so glad for hearing this nice words from you. Hope to see you a next time :) Kindest regards

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2022
Response from Laislayelmar on 26 May 2022
Dear Russell, Thank you for take yor time for value us!

10/10 Excellent

Darrin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant gem of a hotel
Stayed 10 nights in May 2022
Response from Laislayelmar on 13 June 2022
Thank you very much for take your time for value us! Best regards

10/10 Excellent

Mauricio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are quite comfortable, spacious and a great shower, swimming pool very nice and breakfast is super good, but the most, people at the hotel is very friendly !
Stayed 5 nights in May 2022
Response from La isla y el mar Hotel Boutique on 13 June 2022
Dear Mauricio, Thank you very much for take your time for value us! We are so glad for hearing this nice words from you. Hope to see you a next time Kindest regards

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel we have stayed at
Stayed 2 nights in May 2022
Response from La isla y el mar on 13 June 2022
Dear STeven, We are so glad for hearing that. Thank you very much for take your time for value us! See you a next time Warm regards

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel
Fantastic stay at La Isla Y El Mar from first stepping into the lobby to check out after ten nights. Room was kept spotlessly clean as were the hotel grounds but what really made the stay special was the staff. Everyone from reception to cleaners, bar staff to grounds maintenance were always welcoming, greeting us every time they saw us - but in a genuine way, not artificial like you sometimes get. Would I stay again? Absolutely!
Stayed 10 nights in May 2022
Response from La isla y el mar on 17 May 2022
Dear SImon, Thank you so much for take your time for value us! Hope to see you a next time :) Best regards

10/10 Excellent

Renold

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, food is extremely good, menu changes daily during our stay, excellent value, based on our experience very happy staff at all level from management, to reception, cleaners, maintenance and restaurant staff, credit to the management team
Stayed 4 nights in May 2022
Response from Laislayelmar on 11 May 2022
Thank you very much for take your time for value us. Its a pleassure for us that you was very confortable at our hotel. Hope to see you a next time Thank you very much Best regards

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
A lovely modern hotel in a quieter location. Excellent amenities and service from all staff. Fantastic breakfast and very large suite. Only minor issues, configurations of wardrobes poor- couldn’t hang long dresses and had to call for iron and board.
Stayed 7 nights in Apr 2022
Response from Laislayelmar on 11 May 2022
Dear Laura, Thank you very much for take your time for value us and leave a comment here. Really appreciated. Best regards

10/10 Excellent

Eve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 7 nights in Apr 2022
Response from La isla y el mar hotel boutique on 5 May 2022
Thank you for take your time

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2022
Response from La isla y el mar on 5 May 2022
Thank you very much for take your time

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay
Hotel was very clean. The staff were exceptional. Breakfast delicious with plenty of choice. The no reserve sun bed policy worked very well so there were always sun beds available.
Stayed 10 nights in Mar 2022
Response from La isla y el mar on 2 Apr 2022
Thank you very much for take your time for value es. We are so glad that you enjoyed your holidays in Lanzarote in our hotel Hope to see you soon Best regards

10/10 Excellent

Synden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay - very relaxing and the food was fantastic
Stayed 5 nights in Mar 2022
Response from La isla y el mar on 31 Mar 2022
Thank you very much for take your time for value us!

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2022
Response from La isla y el mar on 31 Mar 2022
Thank you for your time for value us!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Mar 2022
Response from La isla y el mar on 25 Mar 2022
DearPaul, Thank you for take your time

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Amazing!!!
Stayed 5 nights in Mar 2022
Response from Laislayelmar on 23 Mar 2022
Thank you veyr much for take your time for value us!

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Stayed 9 nights in Feb 2022
Response from Laislayelmar on 8 Mar 2022
Thank you

10/10 Excellent

Christopher Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2022

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little bit of paradise
We had the most relaxing stay at this fabulous hotel - the food was lovely, staff very friendly and excellent facilities. We just loved it - the location was good as it is just up the hill (remember it is good exercise ! ) from the old town and also near to the shopping centre - we could recommend it highly enough 😃
Stayed 7 nights in Feb 2022
Response from Laislayelmar team on 2 Mar 2022
Thank you for take your time for value us!

10/10 Excellent

Anthony

Stayed 7 nights in Feb 2022
Response from Reception on 2 Mar 2022
Thank you very much

10/10 Excellent

Julien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff Lovely rooms Wonderful breakfast, restaurant, cocktail bar Great place to relax
Stayed 5 nights in Feb 2022
Response from Laislayelmar Team on 28 Feb 2022
Thank you very much for take your time for value us! Hope to see you next time :)

10/10 Excellent

Avril

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Stayed 3 nights in Feb 2022
Response from LA ISLA Y EL MAR HOTEL BOUTIQE ***** on 23 Feb 2022
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Anand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Friendly helpful staff, beautiful location and pool, delicious food both at the poolside bar and at the restaurant, sensational cocktail bartenders, live music on a Friday/Saturday, what's not to love!
Poolside, overlooking sea view
Pool area
Breakfast buffet restaurant
Stayed 4 nights in Feb 2022
Response from Hotel Boutique Team on 16 Feb 2022
Dear Anand, Thenk you very much for take your time for value us. We really appreciate it. We hope you comke back once again Best regards

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brian
Hotel was very clean and staff were very friendly and helpful. The weather was not the best when we had are short stay there but not the hotel fault but I will definitely be back to stay in this hotel again
Stayed 2 nights in Jan 2022
Response from Laislayelmar on 21 Jan 2022
Thank you very much for take your time for value us! Hope to see you soon Best regards