Let me start by saying we arrived here on 14th March 2020 it was my wife's birthday and we had booked a week away to enjoy some sunshine. On arrival at the property which was easy to find and in a quiet residential area yet only a few minutes to all the bars, restaurants and beaches, we collected the key from the key box and entered the property. All was exactly as described, Jeanette our host had left us a welcome pack and we had stopped off to get some of our own supplies.
We settled in and all was super, unfortunately we soon discovered that the fridge freezer did not seem to be getting very cold, we called Jeanette who was surprised but immediately came around to check it out, it was unfortunately broken. Jeanette very quickly went to try and sort it out bearing in mind it was now Saturday evening about 6.30, within 30 minutes a guy arrived with a brand new fridge freezer! how about that for service. We thanked Jeanette and enjoyed our evening. The very next day Spain and the canary islands went into lock down! this was due to the Covid-19 outbreak. We were forced by the local police to stay in our accommodation and could only venture out to get food supplies , the villa and its new fridge freezer became our very best friend. So we were house bound and luckily we had everything we needed from the fully stocked kitchen, the washing machine, English TV channels, excellent WiFi and a lovely spacious balcony in the sun all day. We had a communal pool but that was off limits due to the lock down. Communication with our host Jeanette did continue but only because we were checking with her in case we could not get home due to flight cancellations. Jeanette could not have been more helpful and supportive. We did eventually get a new flight home and did not need to stay on but if we would have had to we would have been very comfortable here and would not hesitate to recommend this rental to anyone the villa and its owner were A1.
Many thanks Jeanette!!!