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Reviews of Comfort Inn & Suites Lantana - West Palm Beach South

2.5 out of 5
Comfort Inn & Suites Lantana - West Palm Beach South
1221 Hypoluxo Rd, Lantana, FL

Reviews

7.0

Good

Rating 10 - Excellent. 291 out of 1000 reviews" "
Rating 8 - Good. 285 out of 1000 reviews" "
Rating 6 - Okay. 162 out of 1000 reviews" "
Rating 4 - Poor. 107 out of 1000 reviews" "
Rating 2 - Terrible. 155 out of 1000 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Francis

Travelled with family and small children, Business traveller
Disliked: Cleanliness, property conditions & facilities
Room dirty, rusted microwave, hair in shower from previous person, stained carpet would not recommend for 200 a night not worth it!
Stayed 1 night in May 2024
Response from Manager on 21 May 2024
I apologize for the inconvenience that you encountered during your stay.

4/10 Poor

Milouse

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The carpet had a strong smell when you opened the door. Unfortunately we had a light that shined on our face all night long. The drape was not able to adjust. Everything else was fine. Front counter staff was excellent. I have another reservation for next month I think I am just going to lose the money.
Stayed 1 night in May 2024
Response from Manager on 17 May 2024
Thank you for staying with us. We are under renovation. We apologize for any inconveniences you may have encountered during your stay.

10/10 Excellent

lamont

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the free breakfast
Stayed 1 night in May 2024
Response from Manager on 7 May 2024
Thank you taking the time to provide great feedback. Please come back to see us soon.

10/10 Excellent

Wilson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good. The staff is exceptional from check-in to chech out.
Stayed 2 nights in May 2024
Response from Manager on 7 May 2024
Thank you for staying with us. Hope you come to see us soon.

10/10 Excellent

roselene

Travelled with family
Disliked: Amenities
Okay
Stayed 1 night in Apr 2024
Response from Manager on 7 May 2024
Thank you for staying with us and the great feedback score! Please come see again soon.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Thank you for staying with us.

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was spacious and comfortable. Front desk associates were amazing
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Thank you for your wonderful review. Please come see us soon.

2/10 Terrible

Jennifer

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
We checked in around 1AM and when turned the lights on and out our luggage on the bed, small roaches creeped out from under the pillow. Then we looked around the desk area and more, other roaches appeared. In about a 2 minute time span we saw approximately 7 roaches. We left the room immediately and checked out. Waiting to get a refund. Would not recommend.
Stayed 3 nights in Apr 2024
Response from Manager on 28 Apr 2024
Sorry for any inconvenience. Manager will reach out to you.

10/10 Excellent

Albert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like pretty much everything, What I didn't like they didn't have Spanish Chanel on the TV, otherwise everything thing was would have been perfect.
Stayed 2 nights in Apr 2024
Response from Manager on 28 Apr 2024
Thank you for the outstanding feedback scores.

8/10 Good

ANDRE

Liked: Staff & service, property conditions & facilities
Not far from the airport. close to shopping mall and other big stores. the morning breakfast could better.
Stayed 5 nights in Apr 2024
Response from Manager on 21 Apr 2024
Thank you for staying with us and your nice feedback as well.

2/10 Terrible

Amanda

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
It was dirty, outdated, paint peeling, bathroom was dirty, rugs were not vacuumed and stained,
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Thank you for your feedback. We are under renovation and welcome you to return when we are complete.

10/10 Excellent

marjorie

Liked: Cleanliness, staff & service, property conditions & facilities
Very good service.
Stayed 1 night in Apr 2024
Response from Manager on 19 Apr 2024
Thank you for your great feedback score. Please come see again soon.

8/10 Good

Sonja

Liked: Cleanliness, staff & service
for the price it was very good
Stayed 1 night in Apr 2024
Response from Manager on 19 Apr 2024
Thank you for your feedback.

4/10 Poor

Kentiana

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I didn’t like the smell of mold in the bathroom, also bath tub was ran down, goes out very slow so I had to take a shower with my feet in dirty water, also my last night stay a small roach was crawling on me while sleeping. Hotel staff are amazing though, I was switched to a different room because of the bathtub but the new room shower did the same thing so I said I would just stay in my current room.
Stayed 2 nights in Apr 2024
Response from Manager on 11 Apr 2024
Thank you for your feedback. We are under renovation and would like to welcome you back for a return stay.

6/10 Okay

David

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Sink and tub water is bright yellow. I filled the tub for my kids but no way I would bathe them in it. Staff is very nice.
Stayed 1 night in Apr 2024
Response from Manager on 7 Apr 2024
Sorry for any inconvenience during your stay.

2/10 Terrible

Monique, Stockbridge

Travelled with family and small children
The property is very outdated and smells horrible.
Stayed 1 night in Apr 2024
Response from Manager on 6 Apr 2024
Thank you for staying with us and your feedback. We are remodeling and very sorry for any inconveniences.

10/10 Excellent

Justin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. So friendly and helpful. The check in lady was was so sweet. The made our stay so comfortable.
Stayed 3 nights in Mar 2024
Response from Manager on 6 Apr 2024
Thank you for your great feedback. Please come see us soon.

8/10 Good

Gary

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Manager on 31 Mar 2024
Appreciate your nice review score. Please come back soon and stay with us again.

4/10 Poor

Brent

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs updates
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Thank you for your feedback. We are under renovation and welcome you back to try us again.

2/10 Terrible

Tim

Disliked: Cleanliness, staff & service, property conditions & facilities
Didn’t do my beds
Stayed 7 nights in Mar 2024
Response from Manager on 16 Mar 2024
Sorry for any inconveniences during your stay. If there were items on your bed, we do not make them. We will look further into this.

4/10 Poor

James

Disliked: Cleanliness, property conditions & facilities
I’ve stayed at comfort suites for decades it’s my only choice. So far this is the only one that I’ve ever been to that I would never recommend to anyone to go to. I would not stay there again. It appeared as if it was under renovation, and things were dirty and undone everywhere.
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
We apologize for any inconveniences you encountered. We are under renovation but working around our guests.

2/10 Terrible

Gloria

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beat up rooms, bathtub didn't drain, they first have us keys to a room that was occupied when we used the room key and entered the room.
Stayed 1 night in Mar 2024
Response from Manager on 6 Mar 2024
Thank you for your feedback. We are so sorry for the mistake and inconvenience you encountered. We are under renovation.

2/10 Terrible

Harold

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are considering making reservations at this hotel, you may want to reconsider. The toilet was clogged. The phone did not work and TV cable was out for over 17 hours. The bathroom door handle was broken, and a large handle was missing on the chest drawers. The refrigerator was very noisy in the middle of the night and we could not close the curtains to block out parking lot lamp light. Toiletries and towels were not replenish, but had to request. Staff only did minimal work and annoyed when you asked them for anything. Not there to serve the guests. Sometimes staff was actually rude. No listing anywhere as to time breakfast was served. Breakfast was scrambled eggs and sausage everyday. Only half a dozen muffins, buns, and bagels put out each day. If you were not early, they were gone. Apples were the only fruit. No coffee cups. Told to go back to our room to get our own. Had to one day even request plates. No list of area restaurants. Never an apology from anyone including the manager. This hotel was not up to the usual Comfort Inn quality I have been accustomed to. Very disappointing. I would not recommend it.
Stayed 4 nights in Feb 2024
Response from Manager on 5 Mar 2024
Thank you for your feedback. Sorry we did not meet your expectations. We strive to do our best.

2/10 Terrible

Mitchell

Business traveller
Disliked: Cleanliness
Dirty
Stayed 2 nights in Feb 2024
Response from Manager on 28 Feb 2024
Sorry you had a bad experience. We are under renovation, but there is no excuse for dirty. We take our feedback very seriously.

8/10 Good

Sham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Getaway to WPB
Good stay, clean and friendly staff Breakfast could have provided more options for hot, however it was good enough that we stayed an extra 2 days extension
Stayed 3 nights in Feb 2024
Response from Manager on 26 Feb 2024
Thank you for staying with us and the wonderful feedback. We are also in the process of renovating the hotel.

2/10 Terrible

ERIN

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was great, but the facility and rooms were gross. Rooms were dirty, floors were a mess. wouldn't stay again.
Stayed 1 night in Feb 2024
Response from Manager on 26 Feb 2024
Sorry you feel this way. We are renovating.

10/10 Excellent

Ed

Stayed 1 night in Feb 2024
Response from Manager on 21 Mar 2024
Thank you for the nice feedback score. Please come back to see us soon.

4/10 Poor

Andrew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Manager on 26 Feb 2024
Thank you for your feedback.

2/10 Terrible

Shari i

Travelled with family
Disliked: Amenities, property conditions & facilities
Outdated. Dirty
Stayed 2 nights in Feb 2024
Response from Manager on 24 Feb 2024
Thank you for your feedback. We are in the process of renovating the hotel.

6/10 Okay

Deborah, Elizabeth

Disliked: Property conditions & facilities
This is definitely a 2 to 3 star hotel!! Breakfast was good! But a lot of the fruit was already gone when we got there!
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Thank you for staying with us. We appreciate your feedback.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room and bathroom very old, rugs smelly continental breakfast had nothing much.Would not recommend it at all. Very disappointed with it for the price I paid.
Stayed 1 night in Feb 2024
Response from Manager on 20 Feb 2024
Thank you for sharing your feedback. We are under renovation. The breakfast is above what our standards are required.

10/10 Excellent

Landon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Manager on 16 Feb 2024
Thank you for your wonderful feedback score! Please come see us again soon.

10/10 Excellent

Fernando

Stayed 1 night in Feb 2024
Response from Manager on 21 Mar 2024
Appreciate your feedback score and welcome you to visit us soon.

4/10 Poor

Kevin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bed mattressed were disgusting. The staff was very good. They showed us other rooms and it was the same unfortunately.
Stayed 1 night in Feb 2024
Response from Manager on 13 Feb 2024
We appreciate your comments and feedback. We have addressed this issue and want to welcome you back for another chance to wow you.

6/10 Okay

Cindy

Business traveller
Liked: Staff & service
The check in staff was super friendly and helpful. I was only there one night, to be close to my daughter's medical facility. The carpets in the room were dirty but otherwise the hotel was clean, colorful, the free breakfast was OK, very close to shopping, room was quiet. Every place is expensive in the area. They were the least expensive.
Stayed 1 night in Feb 2024
Response from Manager on 12 Feb 2024
Thank you for staying with us. Appreciate your feedback as we learn from every customer.

2/10 Terrible

Daydron

Disliked: Cleanliness, staff & service, property conditions & facilities
This place is the worst hotel ever. No place to park,dirty carpets, food left on the floor in our room, both beds broke upon sitting on them. I only weigh 250the manager name is Clive and is very rude. Never will I ever stay at another Choice Hotel anywhere!!!!
Response from Manager on 11 Feb 2024
Good day valued guest. Sorry you had a unpleasant experience. We welcome you back for another stay as we are in the middle of renovating the property.

2/10 Terrible

Robert

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stains and mold in the room. Bathroom needed paint and toilette seat broken sheets were ripped with cigarette stains in them. Stains on floor and on chair. Minimum for breakfast. Had to ask for everything. No plates no juice no bagels muffins bread yogurt. It was rough. Please avoid at all cost!!!
Response from Manager on 11 Feb 2024
Thank you for your feedback. Sorry for any inconveniences. We are under renovation.

6/10 Okay

Crystal

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The rooms that you reserve online are not the rooms that you get and then they argue with you about your reservations need to do better and have better customer service the rooms are disgusting anyway and old for the price
Response from Manager on 4 Feb 2024
Thank you for your feedback. We apologize for any inconveniences you may have encountered. We are under renovation.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very old dated hotel
stained dirty carpet, broken coffee maker, missing night stand, low bathroom sink vanity.
Stayed 2 nights in Jan 2024
Response from Manager on 3 Feb 2024
Thank you for staying with us. Appreciate the feedback. We are in the process of renovating the hotel.

2/10 Terrible

David

Bad business
Never stayed there and had to wait for a refund.... Hotel.com is a terrible app second time I booked thru them the first time they refused to return my money.. basically a scam app . Book directly with the property..
Stayed 1 night in Jan 2024
Response from Manager on 3 Feb 2024
Please let us know why you want your refund, and the Manager will look into this. We are in the process of renovating the hotel.

2/10 Terrible

Barbara

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The room smelled like mildew and even the hangers had rust on them. We were there for four days and our beds were made once during that time. We came back to the room one day and the bathroom had flooded. We used our extra towels to mop it up as it appeared the leak was from the shower curtain not being pulled over when the room was “cleaned,.” When we asked for extra towels the next day, we tried to explain where our towels went ( maid service took the wet towels and didn’t replace them.)We had to return the two towels we had in order to get replacements! The bathroom walls had caulking sloppily applied around the edges and there were candy wrappers under the vanity. At one point, our sopping wet bath mat was refolded and put over the tub instead of giving us a dry one. We came out of the elevator and the whole second floor reeked of pot smoke. The ice machine was dirty and was left empty. The breakfast selection was sparse and not replenished during our stay. The only reason service got two stars was because Erica at the front desk was awesome. If I were just ranking her she’d get five stars. She was off for two of our days and when I explained about the towels, she made sure we had extra ones and the beds were actually made that day. The gentleman who worked the desk was beyond surly and rude. We were told they didn’t have a printer to use and two of my companions couldn’t print out their boarding passes. They were, however, able to print out our hotel bill! Hard pass!!!
Stayed 4 nights in Jan 2024
Response from Manager on 2 Feb 2024
Thank you for your feedback.

2/10 Terrible

Stephen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms smell like cat piss & cigarettes
Stayed 1 night in Jan 2024
Response from Manager on 1 Feb 2024
At any point did you bring this up to the Front Desk so we can change rooms? I apologize for any issues you may have encountered.

2/10 Terrible

OMITSU, Yonkers

Travelled with family
Las habitaciones estaban muy sucias con un olor muy desagradable la alfombra sucias y habían cucarachs cuando fuimos a cojer el teléfono de la habitación tenía cucarachas adentro omg k asco nos dieron primero una habitación con la llave del baño rota y muy sucia después l otra habitación igual con un mal olor y alfombras sucias creo k deben de darle una buena limpieza a ese hotel y fumigar para las cucarachas
Stayed 3 nights in Jan 2024
Response from Manager on 1 Feb 2024
Thank you for staying with us. Sorry for any inconveniences you may have had.

10/10 Excellent

Ricard, Morrisville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Manager on 1 Feb 2024
Thank you for staying with us and the wonderful review scores.

2/10 Terrible

Bob

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Not worth staying. Staff was uninformed and generally “bothered” by requests. Linens were not changed when asked. Air conditioning was either too hot or too cold, and couldn’t be set to a comfortable temperature. Our room was entered every day, but only to empty trash cans. Dirty towels were not replaced. Items from a previous guest were in a desk drawer.
Stayed 6 nights in Jan 2024
Response from Manager on 26 Jan 2024
Thank you for your candidate feedback. We will look into these issues as this is not how we normally operate our hotel.

10/10 Excellent

marjorie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 26 Jan 2024
Thank you for your outstanding review and for staying with us. Please come back to visit us soon.

10/10 Excellent

Lesly

Liked: Amenities
Stayed 1 night in Jan 2024
Response from Manager on 17 Jan 2024
Thank you for the great feedback score. Looking forward to you staying with us in the near future.

10/10 Excellent

Cherry

Stayed 1 night in Jan 2024
Response from Manager on 2 Feb 2024
Thank you for your great feedback score. Please come back to see us soon.

10/10 Excellent

Kim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Manager on 12 Jan 2024
Thank you for staying with us and for the wonderful review. Please come back to see us soon.

6/10 Okay

Olga

Business traveller
Liked: Staff & service
Ok
Staff was good, breakfast great, but unfortunately my room has roaches
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Good morning, Olga - thank you for staying with us. We will look into this as we have a professional pest control company and work diligently to not have any pest issues.