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"This isn't a luxury hotel"

"Everything was great "

"Our stay was nice, but it was somewhat overpriced. Drago's being onsite was definitely a plus."

"The stay here was great. From the time we walked in the staff greeted us and was super helpful about the check in and out process. The room was clean and cozy. Overall, I enjoyed my stay and will recommend this place. "

"Majority of the staff was rude and inconsiderate. The hotel was not prepared for the convention that I was there for. They were understaffed."

"Needed more carts to bring luggage down . Food service was taking too long . Could not accommodate the AKA Sorority overall. Valet service too long . "

"Rooms were freaking gross. Hair, dirt and dust on the tile floor at the entry and bathroom. Toe nails on the carpet by the dresser. Our rooms were never cleaned/serviced over 4 days. No breakfast in the mornings, no pool (says it’s being renovated, but no sign of any construction happening), weight room is dilapidated and the hall ways were filthy. We only stayed cause options were limited due to a national wrestling tournament happening and there was limited availability for rooms at a reasonable price. It sucked and I could have given them some grace on the building being older if they would have just cleaned the rooms properly, but it was disgusting and super disappointing. Would never say here again without a massive overhaul in all areas. Don’t be fooled by the 10/10 ratings... It’s got to be the staff or management trying to salvage their ratings. Do better Del-Mar…a little more attention in cleaning the rooms would go a LONG WAY. "

"My partner and I traveled to Shreveport for his uncle’s funeral. After an emotionally exhausting day, all we needed was a place to rest. Check-in was a red flag, the front desk staff couldn’t complete the process without the manager showing her which keys to press. We were then issued a room key that failed to open the door, flashing yellow repeatedly. We returned to the desk. No apology, no assistance, just a replacement key and “just try it again.” That key failed too. We never entered the room. After the second failure, my partner who was grieving and exhausted, lost his temper. This was a moment for de-escalation. Instead, the manager immediately demanded we leave, made no attempt to resolve the issue or offer an alternative room. When I asked for a printed receipt confirming his verbal refund promise, he refused and called the police. We were removed from the property without accessing our room or receiving any refund. I understand my partner’s reaction wasn’t ideal, but I paid for a one-night stay and were never actually given usable access to the room due to repeated key failures, and then we were effectively removed without receiving the service. I am currently pursuing legal action."

"It’s a cool place. Bar only open until 10 however. "