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"Everyone and everything was perfect"

"Parking was convenient, check in lady was great. All staff was very polite and friendly "

"We really did enjoy our stay overall, but I want to leave some information that may be helpful. We would go back, but maybe when there is more happening at the resort. Pros: all staff was friendly, beds were comfortable, in-room jacuzzi was nice, we had plenty of towels, complimentary bottled water and snacks in the room were a nice treat, the property is beautiful, restaurants have good food, environment is fun, parking is close, so many guests had dogs and that made us happy :) . Cons: Not happy about the $20 per day resort fee (I knew before I booked, I just don't understand why), in-room coffee was gross and the paper cups provided were flimsy, leaking faucets in the bathroom, dusty carpets around baseboards, service at restaurants was slow but good (could just be because we weren't there on peak days), The Lookout restaurant had a limited menu on Sunday so that was disappointing but our waiter was so nice, lookout glass decking was shattered in some places (eek!). Like I said, these cons are not enough to keep us from going back....it really is a neat place to stay!"

"This is a gem. Rooftop bar was amazing "

"Nice and clean hotel. Easy to check in. Staff were super helpful."

"Great hotel and front desk staff."

"For the most part the rooms was very clean and staff was nice. The only thing that I had an issue with was the water staying hot and Ants. They had to reset the hot water and the water got very hot afterwards but the next day seems like it was more lukewarm instead of hot. The Ants was bad. Had to throw out food. We only bought food in that one day so I feel the ants was already their. I let the manger know and he offered to change our room but I was leaving in 2 days and really wasn't a need. But overall from that the stay was fine."

"Clean, friendly, easy walk to Beale Street. A good stay."

"Terrible check in experience, huge queue, poor staff efficiency and room not ready. Hotel is nice but bar staff rude and not one bit welcoming. Area around hotel unsafe, dangerous, do not walk anywhere alone, deserted areas, almost dystopian it was so empty but also appears to be unsafe. Do yourself a favour and steer well clear of the whole area. Went to Graceland the next day and was a sad experience. Such a shame to see Memphis has degenerated so much. "