Dear Phillip, We do apologize for the inconvenience of our hotel being closed. We had no prior warning that we would be closing due to construction. It was decision made to ensure the safety of guests and employees. We tried to reach out to as many guests as soon as possible. Thank you for taking the time to reach out to us.

Dear James, We apologize that you had to experience this, but it was mandatory for the safety of all our guests. Thank you and have a nice week!

Dear Kayla, Thank you for bringing your concerns to our attention. This matter will be further reviewed by our management team as we strive to provide quality lodging accommodations and excellent customer service to all our guests.

Dear Rickey, Thank you for staying with us and sharing your review. We look forward to reopening our Bistro as soon as possible and hope to see you again next time travel brings you to the area.

Dear Takashi, We appreciate you staying with us and sharing your lovely review. We do apologize that you did not enjoy the coffee maker, though! We hope to see you again next time travel brings you to the area.

Dear William, We appreciate you staying at Courtyard Lake Charles and sharing your review. We are so glad you enjoyed your stay and hope to see you again next time travel brings you to the area.

Dear Veronica, Thank you for staying with us and sharing your review! We hope to see you again next time travel brings you to Lake Charles.

Thank you for taking the time to submit a review. We take all reviews as an opportunity to improve the guest experience. I will share this with the maintenance team as well as the leadership so that these issues will not occur in the future. Thank you.

Thank your for taking the time to give us a review. We take each review as the opportunity to improve our guest services. We hope you enjoyed your stay and we look forward to serving you in the future. Thank you.

Dear Mr. George, Thank you for taking the time to review. I do apologize that your stay was not up to the normal courtyard standard. We are currently facing some renovations in the near future which includes the Bistro Breakfast area. We have also been diligently working with our housekeeping and maintenance staff to address every issue that arises. I will bring this to the leadership team in order to have every concern from our guest addressed. We hope to have Courtyard Lake Charles back up to standard as soon as possible so our guests will have the full Marriott experience. Thank you again for your feedback.

Dear Sharon, Thank you for taking the time to share your feedback. We apologize for the temporary closure due to renovation and will look into the issue you mentioned immediately.

Dear Nathan, Thank you for staying with us and sharing your experience. We do apologize that our bistro is currently under renovation. We also apologize that there was no body wash in your room, but we hope you were able to utilize the soap and other amenities. Thanks again, and have a nice week!

Dear Bethany, Thank you for staying with us and sharing your feedback. We do apologize that there was a problem with your booking through hotels.com but are glad we were able to get your booked at the front desk. Thanks again and have a great week!

Dear Ms. Vicki I recognize your time is valuable and appreciate the feedback you have taken the time to provide. Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. The cleanliness issues have been shared with our housekeeping leaders to ensure this is an isolated incident. My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver. Thank you for your feedback.

DI recognize your time is valuable and appreciate the feedback you have taken the time to provide. Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. The cleanliness issues have been shared with our housekeeping leaders to ensure this is an isolated incident. My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver. Thank you for sharing your feedback

Dear Nellie, Thank you for staying with us at Courtyard Lake Charles and sharing your review! We are so glad you had an excellent stay, and we hope to see you again next time travel brings you to the area.

Dear Leslie, Thank you for staying with us and sharing your feedback. We hope to see you again next time travel brings you to the area.

Dear Sandy, We appreciate you staying with us and taking the time to share your feedback! We hope to see you again next time travel bring you to the area.

Dear Taljare, On behalf of our entire staff, we apologize for the concerns you shared about your experience. I have addressed these issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

Dear Christopher, Thank you for bringing your concerns to our attention. These matters will be further reviewed by our management team and solutions will be identified as we strive to provide quality lodging accommodations to all our guests. We hope to have you stay with us again in the future and see the improvements we have made thanks to your comments!

Joshua - Thank you for your feedback. We are happy to hear that our staff took great care of you during your stay! We look forward to welcoming you back to the Courtyard by Marriott Lake Charles very soon!

Hi Liliana - I want to thank you for staying with us. Nevertheless, cleanliness is a key priority for our hotel, and I am very sorry that housekeeping fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our service. I hope you still consider us the next time your travel brings you back to the area.

Moises - Thank you for rating our hotel. We are so glad to know that we were able to provide you with a ten star stay! We look forward to having you back soon!

Dear Sarah, Thank you for bringing your concerns to our attention. These matters will be further reviewed by our management team as we strive to provide quality lodging accommodations and excellent customer service to all our guests.

Dear April, Thank you for taking the time to share your feedback. We will have maintenance to your room immediately as these types of things are not acceptable and are easily fixed. We do apologize for the remodeling of our lobby and look forward to it being finished soon. Safe travels, and have a nice week!

Ryan - Thank you for reviewing our hotel. We are delighted to know that you had a great stay with us at Courtyard by Marriott Lake Charles. We appreciate the kind comments regarding our staff as well. We look forward to welcoming you back again soon!

Brooke - I hope this message has reached you well. I am sorry to see that you were not satisfied with your stay and hope you will give us the opportunity in the future to provide you with the service and amenities you need. I do want to thank you for staying with us. We hope you have a wonderful week.

Christipher - Thank you for rating our hotel! We are ecstatic to see that we provided you with an exceptional stay! We hope that you will stay with us again the next time you are in Lake Charles!

Hi Antoinette - Thank you for rating our hotel! We are delighted to see that we provided you with a close to perfect stay. We hope that next time we are able to provide you with a ten star stay!

Hi Jeffrey - Thank you for bringing your concerns to our attention. These matters will be further reviewed by our management team as we strive to provide quality lodging accommodations and excellent customer service to all our guests.

Hi Henry - Thank you for your review. We are glad you enjoyed your stay at the Courtyard Lake Charles.

Hi Sade, Thank you for your review. We are grateful for your feedback and glad you enjoyed your stay at the Courtyard Marriott Lake Charles.

Dear Megan, Thank you for choosing our location and telling us about your stay. We are happy to hear that you were pleased with our staff as well as our rooms. We apologize for the lack of water pressure and HVAC problems you reported. We hope to serve you again and ensure a great stay in the future.

Providing the highest level of hospitality is our number one priority, and we sincerely apologize for falling short of meeting your expectations. We have shared your feedback with the appropriate hotel team. We want to thank you for your patience during our construction as well. Please accept our sincerest apologies.

Hello! Thank you for taking the time to leave a review. I am so happy you enjoyed your room, and I am sorry to hear you never received the hair dryer you requested. We appreciate your patience during our construction. We hope that you will consider us again the next time you are in Lake Charles.

Hi Yolonda - Thank you for taking the time to rate our hotel. We look forward to having you stay with us again soon!

Hi Kristin! Isn't it wonderful? We are so glad we were able to offer this service to you during your stay. Thank you for leaving a review. We appreciate you! Hope to have you back at the Courtyard Lake Charles in the near future.

Sandi - We appreciate your feedback about your wonderful stay. We are so glad we met all of your needs and were able to accommodate you. We look forward to having you again at the Courtyard Lake Charles in the future.

Rebeca - Thank you for staying with us. We are sorry to hear your stay was less than desirable. I have reviewed this incident with my front desk staff as a learning experience on how to improve. We strive to always provide a top-notch experience, however, there is always room for improvement. We hope you give us an opportunity to provide you with a better experience the next time you come to the area.

Hi Jeannette - On behalf of our entire staff, we apologize for the concerns you shared about your experience. I have addressed these issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

Irma - Thank you for staying with us at the Courtyard by Marriott Lake Charles! We appreciate you taking the time to share your review. We look forward to accommodating you again in the future!

Hi Brandy! Thank you for giving our hotel a great rating. We look forward to seeing you again soon!

Hi David! We are pleased to hear that we were able to accommodate you. We really appreciate your feedback and look forward to your return to the Courtyard by Marriott Lake Charles in the future.