Holiday Homes in Laguna

"The breakfast was mediocre, eggs plus toast or pancakes or waffles with bacon or sausage."

"Excellent service "

"This is my 2nd time staying at this hotel and wow it did not dissapoint. It is always a pleasure to stay here inbetween my travels at San Jose, the food is delicious, the beds and bedrooms are super comfy, clean and modern. The pool and gym facilities are fantastic too and the staff give a 10/10 service. I am especially grateful to Lucia and the team at Hilton Garden Inn City Mall as during my stay this time I got sick and required medical assitance, which the hotel promptly arranged for me and they even called once the medical team left my room to check in on me and offer further assistance. As a solo traveller this put my mind even more at ease. I'm really not sure why its a 3 star hotel in my opinion it should really be a 4-5 because the overall service and experience is outstanding. I will certainly be booking to return on my next travels to Costa Rica in the future!"

"Great little hotel with amazing views of Arenal volcano. We are lucky enough to see the volcano every day of our stay with amazing views from our room. It’s not a big hotel but it’s very quaint and was perfect for our stay. The staff was very responsive to any questions we had. The pool is small but nice to hang out for a little. The room was beautiful and very clean."

"When we arrived my wife and I we were welcomed by Jerry and Geraldine from the firs moment they makes us feel VIP . All of their staff share the same goal to make us feel important, and we were. We estayed for four nights, and our experience was 100% ++ satisfied. Hotel rooms, garden, food, location, and the river in the back was great 👍 We recommend this hotel 100%"

"The food was delicious! Fresh fruit for breakfast every morning. The pineapple is excellent. Staff were very helpful and knowledgeable about any activities. Their responses and communication were prompt and friendly. "

"Staff are friendly and helpful. Breakfast is excellent"

"Very nice staff and very quiet. Hotel is need of significant maintenance and repair."

"I stayed here for three nights. The first two nights were great, and the staff was friendly and helpful. However, my last night raised serious safety concerns for my family. I had to wake up early the next morning for a six-hour drive to Manuel Antonio, but around 1:00 AM, the unit next to ours started playing extremely loud music. A visibly intoxicated couple was yelling and screaming with no regard for others. I attempted to call the front desk multiple times, but there was no answer. After about 30 minutes, I open the door and yelled out if they can turn it down.. Unfortunately, another 30 minutes passed with no change. I tried calling the front desk again, as well as the emergency line, which shockingly went straight to voicemail. Around 3:00 AM, I approached the unit again, and the situation escalated. The individual became aggressive and attempted to provoke a confrontation. This only made things worse, as the noise continued even louder afterward until 5A. At that point, I felt completely helpless not only unable to get any rest, but also genuinely concerned for the safety of my wife and children. While the property itself has potential, the lack of responsive staff and proper security during a situation like this is unacceptable. I would strongly recommend considering other resorts, especially if safety and support during emergencies are important to you."