Laguna Hills Hotels, San José del Cabo

"Had to change rooms. The first had cigarettes butts on balcony, and not the ocean view we booked. Moved the next day and room was acceptable."

"I would not recommend staying at El Encanto All Inclusive Resort (also known as Hacienda Encantada Resort & Residences). This was my first trip to Cabo with my sister. The restaurants, waiters, pool service, grounds, and views were absolutely 5-star. Unfortunately, our room and the customer service were 1-star. The room was in poor condition — peeling paint, loose and corroded fixtures, cracked light switches, and ongoing toilet problems. Despite multiple trips to the front desk and promises to send maintenance, the issue was never properly fixed. We went 2½ days without a working toilet and had to use the pool washroom one night. i had to facetime my brother in law in Canada to walk us through fixing the toilet. Housekeeping issues included missing towels, being hung up on when calling, and staff entering despite our “Do Not Disturb” sign. No compensation was offered, and our final bill included unclear daily resort fees. "

"Room had a partially obstructed ocean view due to palm trees. Gardens were in flower and well kept. Staff was awesome. Buffet needs an overhaul, its quite random. The speciality restaurants all very good. Pool areas are great but not enough chairs ir loungers and no chairs or umbrellas on the beach "

"No i couldn’t see the ocean from my room! The swimming pool was very nice, so warm!"

"This place was wonderful! The whole staff was very gracious. We had the most fun with the team at the activities pool, Rodrigo for drinks and snacks and George for our golf cart rides! Thanks for a great stay!"

"Coputyard was pretty. Rooms very basic and noisey. Staff very helpful!"

"Wow! What can I say? Amazing! There are SO MANY pools, including adults only pools. Not sure if it’s like this all the time, but there were plenty of pool chairs available. Although I will say that if you want to be on the edge of the big pool, you have to go by breakfast time to snag a seat. They don’t let people reserve for longer than 30 minutes though, so it all seems pretty fair. Food is expensive, but I think that’s to be expected. I’m guessing there’s better food off property as well. However, if you’re looking for a place to swim in peace for days, lounge around, and feel like royalty, this is the place. "

"Clean room at a good price on the water and walkable to other restaurants and activities. Ocean view was great in the evenings."

"We enjoyed the stay tremendously. Staff was very helpful and accomodating."