This hotel seemed like a good deal and I heard Laglio was a beautiful area. Laglio, is a residential town with no other restaurants (that we could find) other than the hotel restaurant. The food was average but the service was atrocious. It's run by the owners and they're waiting tables, checking in guests, and no doubt preparing the food. Both times we ate, after repeatedly asking for napkins, we finally got up and got our own. When we asked what the 1 euro service charge per person was for dinner, the woman got angry and said it's for the table setting; table cloth, napkins, etc. (which I found interesting given we were never given napkins). She said you pay that everywhere in Italy, but I never saw it anywhere else. When we asked for a glass of tap water, she insisted we buy water because the water at Lake Como wasn't safe to drink. We informed her we had been drinking it since we'd been here and it seemed fine. She begrudgingly gave us tap water. We later looked at a bottle of water that was bottled in Lake Como (WHAT?). The couple with whom we were traveling stayed in a lake front room. Great view, but the road is right below the window and they couldn't sleep because the traffic was so noisy. We had a rear room with no view, but less traffic noise. However, the owners dog was kept right outside our window, and when he wasn't barking or whining, he was snoring louder than my husband. The thing that irked me the most was their website advertised free wifi. When I asked for it, they told me I had to pay. I took out the printout that said it was free and was told it was a mistake. I said mistake or not, they should honor it. They refused and made me pay for it. The bed had a spring that poked my ribs all night, but the room was clean. Overall, not a good experience. Better to stay in Bellagio or even Argegno (up the road 15 minutes but great little town).