• Covid-19 careless
• Unprofessional management
Legacy Villas doesn't have a check-in desk, but I hope that this reaches the board and the owners. I'm also posting this for those people who are concerned about Covid-19.
We arrived on Friday, March 5th. It's a nice property, and we were attending the Desert Circuit at the Desert International Horse Park with friends and family. We looked at a couple of available properties at Legacy to purchase. We're not considering these units after the general manager's behavior.
The short version: The manager tried to force me inside of a building to sign up for the Covid-protocol pool times, after his staff member had told me she'd meet me at the door to sign me up. He then became very angry and made several guests and his female staff member uncomfortable when I wouldn't go inside with him.
The longer version: I went for a swim on Friday, and then saw the crinkled and taped, unprofessional signs about the pool time sign-ups for Sat/Sun. We'd just stayed at the South Coast Winery and Spa Hotel, and I'd signed up for their lap swims over the phone.
I ran over to sign up at 9am on Saturday, but nobody was in the room, so I called out “Hello” from the doorway for a few minutes. Finally, a staff member came up and said that the sign-up desk was actually down an enclosed hallway. I said I was hoping to just sign up outside of the door. She said that wouldn't be a problem, so I told her that I'd be back in a few minutes with my parking pass.
When I came back, nobody answered for several minutes. The general manager, Bill, finally said something I couldn't hear down that hallway.
I called out that I couldn't hear him. He came out and told me to walk through the building to the dark hallway. I said the other staff said they'd sign me up at the door. He again motioned me inside and said to follow him. I mentioned that Covid is more prevalent indoors, especially without ventilation (I was propping the door open with my foot). This bothered him for some reason, and he announced that he'd “had his second vaccine!” and for me to come inside. I said I'd still rather sign up at the door, he told me that I'd have to wait for her since I wouldn't follow him.
Two other ladies walked up and he barked at me to get out of the way so that they could go ahead of me. I waited outside, and when they came out a few minutes later, one of them looked at me with wide eyes and said, “That guy is a jerk!” I knew then that the delay was on purpose and opened the door to call out that I was still out there waiting (partly to lighten the moment). The ladies laughed, and the general manager came out and began lecturing me. I said that I'd rather wait for the lady. She finally came out and he whispered things in her ear while I tried to arrange for a swim time. She was trying to be professional as he continued interfering.
Since I kept talking to her, and was no longer acknowledging him, he told her that I couldn't get my pass until “I calmed down”. He seemed very anxious to provoke an argument.
He finally left, and I told her, “Just so you know…calmly….I just wanted to get my pass safely. That's it.” She seemed to understand, but seemed intimidated by him. I don't know the kind of training he received, but he failed on Saturday. Why not prop the door open, or better yet, reserve the pool times via phone? Why try to force a guest into a back room repeatedly after they've said no and when another staff member was happy to assist? There wasn't a line when I walked up.
If you need to talk to me directly, please contact me via the Yelp e-mail. The two ladies who signed in just before me on Saturday, March 6th at about 9:15am can attest to his behavior as well. I mentioned his behavior in my “check-out” text this morning.
Inexcusable behavior and unsafe actions during Covid.