Egyptian cotton sheets, premium bedding, Tempur-Pedic beds, in-room safe

Reviews of Hotel Indigo La Paz Puerta Cortes, an IHG Hotel

4 out of 5
Hotel Indigo La Paz Puerta Cortes, an IHG Hotel
Carretera a Pichilingue Km 7.5, La Paz, BCS

Reviews

8.8

Excellent

Rating 10 - Excellent. 563 out of 930 reviews" "
Rating 8 - Good. 226 out of 930 reviews" "
Rating 6 - Okay. 81 out of 930 reviews" "
Rating 4 - Poor. 39 out of 930 reviews" "
Rating 2 - Terrible. 21 out of 930 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Allison

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful spot loved it!
Stayed 1 night in May 2024
Response from Hotel Indigo - La Paz Puerta Cortes on 13 May 2024
Hi Allison, we're delighted to hear that you loved your stay with us! Thank you for your kind words. We hope to welcome you back soon for another wonderful experience!- The Staff at Hotel Indigo - La Paz Puerta Cortes

10/10 Excellent

Sergio

Stayed 3 nights in Apr 2024
Response from Hotel Indigo - La Paz Puerta Cortes on 13 May 2024
Hi Sergio, thank you for your 5-star review! We're thrilled that you had an excellent experience during your stay with us. Your satisfaction is our priority, and we can't wait to welcome you back for another memorable stay in the future! The Staff at Hotel Indigo - La Paz Puerta Cortes

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Indigo La Paz Puerta Cortes on 21 Apr 2024
Michael, thank you for your positive rating! We're delighted to see that you had a great experience during your stay with us. We hope to have the pleasure of welcoming you back again soon!- The Staff at Hotel Indigo - La Paz Puerta Cortes

10/10 Excellent

Jean McCarthy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Indigo is an impeccably cared for property that is closest to the spectacular beaches of the La Paz area. In addition to two lovely pools, they have a great beach club on a white sand beach. The staff were all, without exception, incredibly friendly and helpful. We plan to return again every year.
Stayed 9 nights in Apr 2024
Response from Hotel Indigo La Paz Puerta Cortes on 21 Apr 2024
Jean, Thank you for your review! It's fantastic to hear that you enjoyed your stay at Hotel Indigo La Paz Puerta Cortes and found our hotel to be impeccably cared for. We're thrilled that our staff made such a positive impression on you with their friendliness and helpfulness. We can't wait to welcome you back again!- The Staff at Hotel Indigo - La Paz Puerta Cortes

10/10 Excellent

Elicela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Hotel Indigo La Paz Puerta Cortes on 21 Apr 2024
Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us. We appreciate your support and hope to welcome you back again soon!- The Staff at Hotel Indigo - La Paz Puerta Cortes

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from - The Staff at Hotel Indigo - La Paz Puerta Cortes on 17 Apr 2024
Thank you for your review! We're glad you enjoyed your stay and appreciate your feedback. We hope to welcome you back again soon!

10/10 Excellent

Yesenia, Whittier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from - The Staff at Hotel Indigo La Paz Puerta Cortes on 3 Apr 2024
Thank you for rating your recent stay. We're glad you had a positive experience with us. If there's anything specific you'd like to share about your stay, please feel free to let us know. We look forward to welcoming you back.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful. Accommodations were excellent. We will definitely return next year.
Stayed 2 nights in Mar 2024

8/10 Good

Dave, Spokane Valley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Fabiola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

6/10 Okay

Devon

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disappointing during renovations
There’s a lot that’s great about this hotel- the staff is wonderful, the restaurant is good, Martin is the best pool bartender and the beach club cocktails and food is excellent. The little harbor location is good- but it is far from town (a 10-15 min taxi). BUT it was in the middle of renovations when we went- which we did NOT know before we arrived. The construction was next door to the pool, making the pool impossible to enjoy. And we were woken up twice in the night with the most intense toxic smell from finishing the floors 2 levels below us. It was not only unpleasant, but it made breathing really difficult. We talked to the front desk but it didn’t help much.
Stayed 4 nights in Feb 2024

10/10 Excellent

Tolan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love that the resort is so close to all the most beautiful beaches! Balandra beach was breathtakingly beautiful. Pichilingue beach was so relaxing. We found our home away from home! Lastly, the staff at the resort was top notch, from the receptionist to all the restaurant staff to the cleaning crew. Thank you for taking great care of us!
Stayed 7 nights in Dec 2023

10/10 Excellent

Jill

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean. Staff were awesome. Very accommodating and helpful. Food and drinks were good. Would stay here again for sure.
Stayed 3 nights in May 2023
Response from Ramón Ascencio, General Manager on 13 July 2023
Dear Jill, allow me to thank you for taking your time to share your review, especially for your kind comments about the great service provided by our staff.We truly look forward to having you back soon.Warm Greetings,

10/10 Excellent

KAREN, North Vancouver

Stayed 1 night in Apr 2023
Response from Ramón Ascencio, Gerente General on 30 May 2023
Gracias por compartirnos su review acerca de su reciente estancia en Costabaja Resort & Spa. Fue un verdadero placer recibirles. Estamos a sus órdenes

10/10 Excellent

RICARDO BARROSO

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
beautiful location and amazing staff, but property needs remodeling its very dated and needs maintenance and upkeep.
Stayed 5 nights in Apr 2023
Response from Ramón Ascencio, General Manager on 11 May 2023
Thank you so much for sharing your comments on your recent stay at CostaBaja Resort. I am happy to read that your overall experience was enjoyable. Thank you as well for sharing your suggestions, we actually are in a full remodeling process. We hope to see you again in the near future.

2/10 Terrible

Jeffrey

Stayed 1 night in Mar 2023

8/10 Good

IVAN

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
SERVICIO A CUARTO NO TRAEN PLATOS PARA COMER
Stayed 3 nights in Feb 2023

8/10 Good

Rosemarie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool, walks and hikes close by great restaurants walkable and Martin who worked the pool food and bar services. Older man working so hard always had a smile loved his job
Stayed 4 nights in Feb 2023
Response from Ramón Ascencio, General Manager on 24 Mar 2023
Dear Rosemarie, thank you very much for sharing your kind comments regarding your recent experience at CostaBaja Resort & Spa. It will be our pleasure to welcome you back soon.

10/10 Excellent

Michael

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023
Response from Ramón Ascencio, Gerente General on 24 Mar 2023
Estimado Michael, muchas gracias por su reciente visita a CostaBaja Resort & Spa. Estamos encantados de haberlos recibido. Quedamos a sus órdenes.

8/10 Good

Gabriela

Stayed 3 nights in Feb 2023
Response from Ramón Ascencio, Gerente General on 24 Mar 2023
Estimada huésped, agradecemos su preferencia. Fue un verdadero placer tenerlos con nosotros. Estamos a sus órdenes.

10/10 Excellent

Luc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Ramón Ascencio, Gerente General on 24 Mar 2023
Muchas gracias por hospedarse en CostaBaja Resort & Spa. Será un verdadero placer recibirles nuevamente. Estamos a sus órdenes. Saludos cordiales

10/10 Excellent

Ray A

10/10 Excellent

Dana

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean,clean,clean and friendly staff. Room was recently remodeled and looked great.
Response from Ramon Ascencio, General Manager on 28 Dec 2022
Thank you so much for sharing your comments on your recent stay at CostaBaja Resort. I am happy to read that your overall experience was enjoyable, highlighted by the service provided by our staff. We hope to see you again in the near future. Sincerely,

10/10 Excellent

Mario

Stayed 1 night in Dec 2022
Response from Ramón Ascencio, Gerente General on 28 Dec 2022
Estamos muy agradecidos con su preferencia y visita. Es un placer saber que su experiencia con nosotros fue la deseada. Esperamos saber pronto de usted. Saludos cordiales

8/10 Good

Martin, San Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful indeed. Great view of marina and beach access. Too far from el Malecon, which is where the shopping, dining, bars are.
Stayed 3 nights in Oct 2022
Response from Ramón Ascencio, General Manager on 8 Nov 2022
Thank you so much for sharing your comments on your recent stay at CostaBaja Resort. I am happy to read that your overall experience was enjoyable. Thank you as well for sharing your suggestions we will be sure to take them into account in order to maintain our guests completely satisfied every time they decide to visit. We hope to see you again in the near future. Sincerely,

6/10 Okay

ALEJANDRO

Liked: Cleanliness
Stayed 3 nights in Oct 2022

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
Resort was great! Service was amazing, great views. Easy ride to town for restaurants etc.. Can't wait to go back and play the golf course.
Stayed 5 nights in Sep 2022
Response from Ramón Ascencio, General Manager on 15 Sept 2022
Dear William! Thank you so much for such a nice review about CostaBaja Resort and for choosing our hotel to spend your recent beach vacation into this beautiful spot in Mexico. We look forward to welcoming you again soon

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Ramón Ascencio, General Manager on 2 Sept 2022
Thank you very much for taking the time to share your review about your experience at CostaBaja Resort. We do hope to have the privilege to host you once again in the near future, Sincerely,

10/10 Excellent

Cesar, SCOTTSDALE

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and attention to four-legged customers. Super pet-friendly. The property condition is A . Staff very friendly.
Stayed 3 nights in Aug 2022
Response from Ramón Ascencio, General Manager on 2 Sept 2022
Dear guest, I am happy to read that your overall experience was enjoyable. It is wonderful to read that we managed to exceed the expectations you arrived with. We hope to see you again in the near future.

10/10 Excellent

Anabel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean room. Beach is at walking distance.
Stayed 2 nights in Aug 2022
Response from Ramón Ascencio, General Manager on 2 Sept 2022
Thank you for sharing such wonderful comments about your stay at CostaBaja Resort. I am happy to read that your experience was more than enjoyable. Rest assured that I will be sharing your comments with our staff. We hope to have you back soon

8/10 Good

Hector

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and the staff was great. The bedd was too hard and the pillows too soft for my, woke up everyday w a sore neck and stiff back. Also the pool was unusually warm. Not uncomfortable, but noticeable. Still loved the resort and I would stay there again.
Stayed 5 nights in Aug 2022
Response from Ramón Ascencio, General Manager on 2 Sept 2022
Thank you for having chosen CostaBaja Resort & Spa and for taking the time to share this review with us. I deeply regret that we were not able to meet your expectations, since one of our main objectives is the satisfaction of our guests. I do want to ensure you that all your comments were followed up and we are working hard in order to avoid any lowering of our standards or inconveniences for our guests in the future. I remain at your service if there is ever anything I can do for you in the future.

10/10 Excellent

Joe, Coto de Caza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, updated rooms, helpful staff, good food
Stayed 3 nights in Aug 2022
Response from Ramón Ascencio, General Manager on 2 Sept 2022
Dear Joe, I am happy to read that your experience was more than enjoyable, highlighted by the service that we take such pride on. We hope to have you back soon.

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful resort!!
Stayed 4 nights in Jul 2022
Response from Ramón Ascencio, General Manager on 19 Aug 2022
We truly appreciate all the positive remarks about our resort, it’s very motivating to see our hard work reflected in your comments. We will be looking forward to your next visit.

10/10 Excellent

Natalie M.

Stayed 3 nights in Aug 2022

8/10 Good

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place, beautiful views
Stayed 3 nights in Jul 2022
Response from Ramón Ascencio, General Manager on 19 Aug 2022
We are completely honored to know that your visit was more than enjoyable and lived up to your expectations.We will be looking forward to your next visit.

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Realty nice staff and everything was really clean.
Stayed 4 nights in Sep 2021
Response from Ramón Ascencio, General Manager on 26 July 2022
Dear guest, I am delighted to read your kind words about the great service provided by our staff. We do hope to have the privilege to host you once again in the near future, Sincerely,

10/10 Excellent

ERIKA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We're planning to go back as soon as possible. Amazing experience, great restaurants and nice staff
Stayed 4 nights in Jul 2022
Response from Ramón Ascencio, General Manager on 26 July 2022
Thank you for sharing your kind comments with us and for mentioning the elements that made your trip more comfortable such as the beautiful facilities and the great service. We are looking forward to welcoming you back and make every effort to exceed your expectations. Warm Greetings,

10/10 Excellent

FEDERICO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend in heaven
We love La Paz and the harbor area. This hotel has a nice location within minutes from Malecon and some of the best beaches in Baja. It is also in the Goff/ Harbor area and has really nice amenities. I enjoyed having drinks at the pool and Martin and the other bar tender were great. Hope to be back very soon.
Stayed 3 nights in Jun 2022
Response from Ramón Ascencio, General Manager on 26 July 2022
Thank you for sharing such wonderful comments about your stay at CostaBaja Resort. I am happy to read that your experience was more than enjoyable, higlighted by the service that we take such pride on. Rest assured that I will be sharing your comments with all the staff involved, I am sure they will find them very motivating and reassuring. We hope to have you back soon, Regards,

10/10 Excellent

Ricardo

Stayed 2 nights in Jul 2022
Response from Ramón Ascencio, Gerente General on 26 July 2022
Estimado Ricardo, muchas gracias por compartir sus comentarios sobre su reciente estadía en CostaBaja Resort. Me complace leer que su experiencia en general fue placentera. Esperamos verle de nuevo en un futuro cercano. Atentamente,

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2022

10/10 Excellent

Stephanie

Stayed 4 nights in Jun 2022

6/10 Okay

Gilberto

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
House keeping and front desk staff provided good service as the attendants. Restaurant had bad service in the morning even with the limited guest present. No bar is open late and they wont allow outside drinks or food by pool area even though you cannot get any of these items since they close early. Any outside beverages or food will have to be eaten in your room.
Stayed 4 nights in Jun 2022
Response from Ramón Ascencio, General Manager on 26 July 2022
Thank you very much for taking the time to share with all of us this review, your feedback is very important to us and it is my regret that we were not able to meet your expectations on this occasion. Although many travelers find CostaBaja Resort to be a great place for a relaxing getaway, with excellent food options and outstanding service, I do understand that the concept of our hotel does not suit your kind of lifestyle. Once again please do accept my apologies and do not hesitate to contact me with any further comments regarding your experience with us.

10/10 Excellent

Nikita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Excellent resort with great service. Beautiful Beach is right in front of the resort. Basically empty.
Stayed 3 nights in Jun 2022

10/10 Excellent

Reza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here were GREAT. Extremely friendly, accommodating and informative. We were treated well by everyone: the concierge, the management and even the restaurant staff. Great resort. Great value. Highly recommended. We'll be back for sure.
Stayed 1 night in Jun 2022

6/10 Okay

Alexa

Liked: Cleanliness
I do not consider this to be a 5 star hotel at all. For the price you pay for a room with a “sea view”, it was very disappointing. I stayed an extra night but decided to change to a cheaper room, it was completely the same just the “view” was different. The room was very simple. I would consider this hotel 3.5 maybe 4.0. Definitely NOT 5 stars.
Stayed 4 nights in Jun 2022

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great relaxing time.
had a relaxing time, friendly folks that works there. thanks to Martin and Fran at the pool bar great service and good people.
Stayed 8 nights in Jun 2022

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly friendly and helpful! The spa was divine and a must-do for pure relaxation. We thoroughly enjoyed the quiet pool (Tues-Friday) and the walkability to the marina and its restaurants. We wish there would have been lounge chairs/umbrellas more conveniently located to enjoy the beautiful, secluded, pristine beach though.
Stayed 5 nights in May 2022
Response from Ramón Ascencio, General Manager on 17 May 2022
Thank you for taking the time to provide such a detailed and flattering review of your recent stay at CostaBaja Resort. We take pride in creating a relaxing atmosphere that will submerge our guests into tranquility and away from their daily routines. I am happy to read that your stay was enjoyable and that the staff managed to create such a positive impact on your vacation. Thank you for having chosen us as hosts. We look forward to seeing you, by the way, with the new amenities that are coming soon! Warm Greetings,

10/10 Excellent

SERGIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Ramón Ascencio, General Manager on 17 May 2022
Thank you so much for your recommendation for future travelers, we are looking forward to the opportunity to welcoming you back soon. Sincerely,