La Esmeralda Hotels, Cali

"Hotel was just average... linen with womens hair in it...women hair on the floor... shower head not working well, shower drain backed up a little... minor things like that. Superior front desk staff! very accommodating to your request... I loved that! Give them all raises!!!"

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"Room was clean and staff were very nice "

"The rooms have a sour basement odor, the refrigerator leaks. The water was cold, the tub doubled as the shower and it was not clean.... the bed was hard the furniture was cheap. The TV speaker was blown so it rattled. The best thing they have going is the lobby and the breakfast. The pool is beautiful and well kept. The staff was helpful. But this hotel needs upgrades BAD!"

"Great staff and location "

"Good"

"Amamos todo lo del Hotel, excelente servicio al cliente ,un cuarto muy cómodo y confortable, los desayunos riquísimos y sobretodo la calidad de empleados que tienen yo les doy un 10 de lo mejor Muchas Gracias."

"Staff definitely needs training. Sara Martinez from the reception took almost 20 min to check me in, because apparently she couldn't find my Expedia reservation. She also helped multiple customers over the phone and in-person while I stood in front of her. I was in town for business and needed internet connection - and it sucked! Jesus from maintenance helped me, and after a couple of HOURS I could actually work on emails and calls. Food is super overpriced and bad! The only positive thing about this propriety is location (which is not awesome either). I would definitely stay away from this place."

"Didn't use the spa or parking"