La Concepción Holidays from AU$1,862

I love this hotel and the staff is great!

Two main areas of improvement would be the food was not terribly hot. The music/entertainment was very poor and far too loud

The location, the beds and the service was beyond of our expectations.

Loved the property. Very friendly staff especially David at reception answered all my questions and such an enthusiastic employee. The hotel is 230 rooms or so so not gigantic which I enjoyed. Plenty of lounge chairs at pool and easy walk to the beach where you do have to go down 3 floors of stairs as its a cliff. The quality of buffets was excellent and rotated daily. Would definitely recommend.

The hotel is in need of much investment. The rooms are old fashioned and outdated. It is under resourced in many of the service areas and sadly, nothing resembling a 5 star hotel. Some of the staff are not particularly friendly and as witnessed on several occasions, the guests are treated poorly as "package holiday makers". On one night there was a very powerful storm and the result was that our room got flooded. I managed to mop all the water up that came through the window gaps, using every towel available. I spoke to the reception about this the following morning and the response was "so how many new towels do you want?" Not what I would call customer service! Many further points I could add but time doesn't permit!