Ky Son Holidays from AU$2,168

Beautiful hotel, big room, amazing breakfast with so many choices and service was exceptional. All staff were friendly, polite and extremely helpful. Will stay again for sure.

We had a very pleasant stay at the Oriental Jade Hotel. We booked two corner rooms, which were clean and comfortable, although the views from the fifth floor were not particularly impressive. The highlight of our stay was the excellent service. Every staff member we encountered was friendly, welcoming, and attentive. We truly appreciated the hospitality and felt well taken care of throughout our stay. The location is fantastic — just steps from Hoàn Kiếm Lake and many of Hanoi’s main attractions, with shopping and plenty of restaurants only a few blocks away. The breakfast buffet could be improved, particularly with more variety and better-quality cheese and cold cuts to accompany the bread selection. The eggs also need some attention; both days our eggs were overcooked, suggesting the kitchen could benefit from some additional training. Overall, what stood out most was the wonderful service and friendly staff. The location is hard to beat, and we would happily consider staying here again.

Really nice hotel, had some refurbishment going on but the hotel staff were excellent. We were looked after really well . It’s in a great location and walking distance to train street which was about 10mins. Would definitely stay here again

The welcoming staff tries too hard. They come across as pushy and robotic rather than genuinely nice. Upon checkout, they beg for positive reviews almost in desperation. The hotel itself is fine, although our room had no window, which was strange. It did have access to a light well that provided a glimpse of the sky, but the lack of an actual window made it feel more like a prison cell than an upscale hotel room. Overall, it was fine for a one-night stay, but I wouldn’t stay here again.