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Reviews of Hotel Ease Access Tsuen Wan

3.5 out of 5
Hotel Ease Access Tsuen Wan
12 Ka Hing Road, Kwai Chung, Kwai Chung

Reviews

7.2

Good

Rating 10 - Excellent. 66 out of 353 reviews" "
Rating 8 - Good. 154 out of 353 reviews" "
Rating 6 - Okay. 70 out of 353 reviews" "
Rating 4 - Poor. 44 out of 353 reviews" "
Rating 2 - Terrible. 19 out of 353 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

ShaoXi, New Westminster

Liked: Cleanliness, staff & service, property conditions & facilities
Room is much smaller than the photos, and no view.
Stayed 2 nights in Apr 2024

4/10 Poor

Yuk

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable price but dirty room
Stayed 1 night in May 2024

6/10 Okay

Leonie

Liked: Staff & service
Stayed 5 nights in Nov 2023

4/10 Poor

Arlene

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Not Advisable for the family and elders
The room is so small they doesn’t have water bottles for the rooms, the beds is not as size as described at the hotels.com
Stayed 4 nights in Oct 2023

6/10 Okay

Verified traveller

Stayed 6 nights in Oct 2023

10/10 Excellent

Wattanee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is near the MTR station. The hotel is easily get on the bus no. 30, it is cheaper than MTR.
Stayed 1 night in Oct 2023

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price reasonable .
Stayed 2 nights in Sep 2023

10/10 Excellent

Yuet Po

Stayed 1 night in Aug 2023

10/10 Excellent

Sam

Stayed 1 night in Aug 2023

8/10 Good

Parinya

Stayed 1 night in Jul 2023

4/10 Poor

kenneth, pembroke pines

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
the room size is big, but the flooring was disgusting, and the location is horrible, very limited transportation option, even taxi driver dont know where the hotel is located

4/10 Poor

Verified traveller

Travelled with group
Liked: Room comfort
Disliked: Cleanliness
Wouldn’t book again
Be careful! Make sure they give you the room you booked! This hotel is about a 5 minutes walk from the MTR. My friends and I (3 adults) booked a Premier Ease but was unfortunately given a smaller room. A room that sleeps at most two adults. Upon noticed the next day, we reached out to the front desk and he admitted fault but that it was not done intentionally. He informed us that the room we booked will be available two nights later. Therefore, we had the smaller room for 3 nights out of the 6 nights we booked. Unfortunately, they refused to make a price adjustment for the nights that we did not get our booked room.
Stayed 6 nights in Apr 2023

2/10 Terrible

Ma

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
i booked one night stay for self-isolation after flight, but the hotel was horribly disgusting. I didn't even wanna unpack my luggage, went straight back to the front desk to checkout. Same guy who helped me checked-in 5 mins ago didn't ask for a reason, not even a word, guess it's kinda normal for them.

8/10 Good

Man Wei

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Dusty in room, Location is good
quite dusty in room, especially the little table near the window we book for 4 people room, but only provide 2 bath towel, since we are quite late to have the shower, their house keeping already off they suggest us going down to front desk and get it by ourselves which is quite inconvenience other than that the location is good and the front desk staff are nice
Stayed 1 night in Apr 2022

8/10 Good

PUI KAY DENNIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Man Chung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Why there is no table
Stayed 2 nights in Feb 2021

4/10 Poor

Kwun Chung

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021

6/10 Okay

Novelyn Posadas

Travelled with family
Disliked: Staff & service
Stayed 1 night in Nov 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New try place, which confort and clean. Good hotel for 2-3 days stay
Stayed 1 night in Oct 2019
Response from Hotel Ease Access Tsuen Wan on 16 Mar 2020
Dear Guest, Thank you so much for the amazing review! We will be delighted to welcome you back to our hotel very soon!

4/10 Poor

Wai, Kwai Chung, Hong Kong.

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room is too small. There is no refrigerator in the room.
Stayed 18 nights in Feb 2020
Response from Hotel Ease Access Tsuen Wan on 2 Mar 2020
So much regret to learn the happening from you. Your comment has been addressed and I will work with concerned parties accordingly and we constantly work on improving our hotel and wish to serve you again in the not too distant future!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Hotel Ease Access Tsuen Wan on 16 Jan 2020
Dear Guest, Thank you so much for the amazing review! We will be delighted to welcome you back to our hotel very soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, relatively new built and easy access to MTR station. The only downside I could pick up were that the walls are quite thin and you could hear your neighbour voice, the WiFi drops regularly and you've to connect back.
Stayed 14 nights in Dec 2019
Response from Hotel Ease Access Tsuen Wan on 13 Jan 2020
Dear Guest, Thank you so much for the amazing review! We will be delighted to welcome you back to our hotel very soon!

2/10 Terrible

Pik Yu Rosita

Disliked: Cleanliness, staff & service, property conditions & facilities
Tiny, dirty& bad Wi-Fi. Do Not Recommend to Stay
The deal I had was a con! When I visited the website, the review on the web with the pictures showing were nothing like the room we had. The cleanliness of the room was terrible. We found used contact lenses inside shower room and dirty toothpicks on the floor. Marks were everywhere on the floor and on the walls as well. Dusts and finger prints on the doors and mirrors. One of the worst Wi-Fi connection we ever had with many places we stayed around the world, constantly dropping off by itself and took forever to reconnect again. Walls were like paper thin, we could hear every single words that our neighbour said during our stay. Very unsatisfied experience, will never used them again!!
Stayed 7 nights in Dec 2019
Response from Hotel Ease Access Tsuen Wan on 6 Jan 2020
So much regret to learn the happening from you. Your comment has been addressed and I will work with concerned parties accordingly and we constantly work on improving our hotel and wish to serve you again in the not too distant future!!

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Amenities
The location not goof
Stayed 5 nights in Dec 2019
Response from Hotel Ease Access Tsuen Wan on 6 Jan 2020
So much regret to learn the happening from you. Your comment has been addressed and I will work with concerned parties accordingly and we constantly work on improving our hotel and wish to serve you again in the not too distant future!!

8/10 Good

Traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean, the bathroom is huge and user-friendly that it has everything you need during your vocation. Although there are not much restaurants nearby, you can take subway to other places for food and shopping. The subway station is about 10mins walk. As the hotel is in the industrial area, there are many trucks coming in and out. So, be careful when crossing street.
Stayed 2 nights in Dec 2019
Response from Hotel Ease Access Tsuen Wan on 30 Dec 2019
Dear Guest, Thank you so much for the amazing review! We will be delighted to welcome you back to our hotel very soon!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
A bit had to find, further away from what I expected
Stayed 2 nights in Dec 2019
Response from Hotel Ease Access Tsuen Wan on 27 Dec 2019
So much regret to learn the happening from you. Your comment has been addressed and I will work with concerned parties accordingly and we constantly work on improving our hotel and wish to serve you again in the not too distant future!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2019
Response from Hotel Ease Access Tsuen Wan on 30 Dec 2019
Dear Guest, Thank you so much for the amazing review! We will be delighted to welcome you back to our hotel very soon!

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Hotel Ease Access Tsuen Wan on 23 Dec 2019
Dear Guest, Thank you so much for the amazing review! We will be delighted to welcome you back to our hotel very soon!

6/10 Okay

Joe, Pennsylvania, USA

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Definitely wins an award of world smallest bathroom!
Stayed 1 night in Dec 2019
Response from Hotel Ease Access Tsuen Wan on 17 Dec 2019
So much regret to learn the happening from you. Your comment has been addressed and I will work with concerned parties accordingly and we constantly work on improving our hotel and wish to serve you again in the not too distant future!!

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
4 minutes walk from mtr place is just right, reasonably priced.
Stayed 3 nights in Dec 2019
Response from Hotel Ease Access Tsuen Wan on 16 Dec 2019
Dear Guest, Thank you so much for the amazing review! We will be delighted to welcome you back to our hotel very soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019
Response from Hotel Ease Access Tsuen Wan on 9 Dec 2019
Dear Guest, Thank you so much for the amazing review! We will be delighted to welcome you back to our hotel very soon!

8/10 Good

Verified traveller

Liked: Cleanliness
The environment is clean. Easy to find the location but it is a bit far from the center of the city. There are no convenience shops nearby.
Stayed 1 night in Nov 2019
Response from Hotel Ease Access Tsuen Wan on 4 Dec 2019
Dear Guest, Thank you so much for the amazing review! We will be delighted to welcome you back to our hotel very soon!

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Nov 2019
Response from Hotel Ease Access Tsuen Wan on 28 Nov 2019
So much regret to learn the happening from you. Your comment has been addressed and I will work with concerned parties accordingly and we constantly work on improving our hotel and wish to serve you again in the not too distant future!!

10/10 Excellent

Yee Lam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from Hotel Ease Access Tsuen Wan on 22 Nov 2019
Dear Guest, Thank you so much for the amazing review! We will be delighted to welcome you back to our hotel very soon!

2/10 Terrible

Gary

Stayed 1 night in Nov 2019

8/10 Good

David

Business traveller
Liked: Cleanliness
Good value
good value, 3star hotel. small room,but close to MTR only walk distance
Stayed 6 nights in Oct 2019
Response from Hotel Ease Access Tsuen Wan on 4 Nov 2019
Dear Guest, Thank you so much for the amazing review! We will be delighted to welcome you back to our hotel very soon!

10/10 Excellent

Guus, Japan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room but very suitable for staying a few nights. Good bed, clean, pleasant staff and very near MTR and shops.
Stayed 5 nights in Oct 2019
Response from Hotel Ease Access Tsuen Wan on 4 Nov 2019
Dear Guest, Thank you so much for the amazing review! We will be delighted to welcome you back to our hotel very soon!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness
Stayed 1 night in Oct 2019
Response from Hotel Ease Access Tsuen Wan on 25 Oct 2019
Dear Guest, Thank you so much for the amazing review! We will be delighted to welcome you back to our hotel very soon!

10/10 Excellent

SUI PONG PONTHEY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Hotel Ease Access Tsuen Wan on 24 Oct 2019
Dear Guest, Thank you so much for the amazing review! We will be delighted to welcome you back to our hotel very soon!

8/10 Good

Man Kai

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Hotel Ease Access Tsuen Wan on 18 Oct 2019
Dear Guest, Thank you so much for the amazing review! We will be delighted to welcome you back to our hotel very soon!

8/10 Good

Victoria, London

Travelled with partner
Liked: Cleanliness, staff & service
Been coming back for the third time, always being nice and great location. However, the shower is awful, keep dripping water off.
Stayed 10 nights in Sep 2019
Response from Hotel Ease Access Tsuen Wan on 14 Oct 2019
Dear Guest, Thank you so much for the amazing review! We will be delighted to welcome you back to our hotel very soon!

10/10 Excellent

Mr.W, Hong Kong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with polite staff members. Good location - just 8 minutes to MTR station.
Stayed 1 night in Oct 2019
Response from Hotel Ease Access Tsuen Wan on 4 Oct 2019
Dear Guest, Thank you so much for the amazing review! We will be delighted to welcome you back to our hotel very soon!

8/10 Good

Verified traveller

Stayed 6 nights in Sep 2019
Response from Hotel Ease Access Tsuen Wan on 24 Sept 2019
Dear Guest, Thank you so much for the amazing review! We will be delighted to welcome you back to our hotel very soon!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities
A bit far from transportation and signage of hotel was not clear
Stayed 1 night in Sep 2019
Response from Hotel Ease Access Tsuen Wan on 23 Sept 2019
So much regret to learn the happening from you. Your comment has been addressed and we will work with concerned parties accordingly and we constantly work on improving our hotel and wish to serve you again in the not too distant future!!

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities
very money minded property with no room for negotiation even though my flights were cancelled into Hong Kong following the protest they wouldnt allow me to transfer my US$475 to a different month or a different property. Not customer minded at all. When we have a job that doesnt allow us to go, a foreign affairs statement to offically declare a state of panic, the hotel denies this and says that there is nothing within their zone. Very unempathetic and totally illogical unfair ways of running a business.
Stayed 6 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this size of the room, two double beds are prefect for two person
Stayed 1 night in Sep 2019
Response from Hotel Ease Access Tsuen Wan on 18 Sept 2019
Dear Guest, Thank you so much for the amazing review! We will be delighted to welcome you back to our hotel very soon!

10/10 Excellent

Terry, Hong Kong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cost effective Near Kwai Hing MTR station Quiet Clean and tidy
Stayed 1 night in Sep 2019
Response from Hotel Ease Access Tsuen Wan on 13 Sept 2019
Dear Guest, Thank you so much for the amazing review! We will be delighted to welcome you back to our hotel very soon!

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2019
Response from Hotel Ease Access Tsuen Wan on 9 Sept 2019
Dear Guest, Thank you so much for the amazing review! We will be delighted to welcome you back to our hotel very soon!

8/10 Good

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Hotel Ease Access Tsuen Wan on 6 Sept 2019
Dear Guest, Thank you so much for the amazing review! We will be delighted to welcome you back to our hotel very soon!

6/10 Okay

Koolkai, UK

Travelled with family and small children
Liked: Staff & service
Hotel is situated in the heart of Kwai Chung, an industrial estate, near to MTR station, Kwai Fong & Kwai Hing. Room size was adequate, the seperate toliet and shower was stupidly small, not much room to wipe one's dirty behind, shower doors are huge, making accessing shower area awkard and tight. Bed was comfy, flooring was hard and abrasive, slightly dirty too, average hotel at an average price. Would I stay here again? Probably not
Stayed 14 nights in Aug 2019
Response from Hotel Ease Access Tsuen Wan on 6 Sept 2019
So much regret to learn the happening from you. Your comment has been addressed and we will work with concerned parties accordingly and we constantly work on improving our hotel and wish to serve you again in the not too distant future!!