Terrace/patio
Check availability

Reviews of Charlies Shack Lombok

3 out of 5
Charlies Shack Lombok
Jalan Pantai Mandalika, Kuta, West Nusa Tenggara

Reviews

7.6

Good

Rating 10 - Excellent. 2 out of 5 reviews" "
Rating 8 - Good. 1 out of 5 reviews" "
Rating 6 - Okay. 1 out of 5 reviews" "
Rating 4 - Poor. 1 out of 5 reviews" "
Rating 2 - Terrible. 0 out of 5 reviews" "

7.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little shack in gerupuk, highly recommend
Comfy little place in gerupuk. Neni, ramli, putu and all the staff there were super friendly and accommodating. Helped organise transport, boat to Bali and fixed my air con in no time. Nice, light filled bathroom and the water dispense was a nice touch. Free breakfast too. The wifi and the surf boat operator were sketchy as but that's just gerupuk in general, not this hotel in particular.
Stayed 3 nights in Dec 2019
Response from Neni on 28 Dec 2019
Seasons greetings! Thanks for staying with us. We are so happy you enjoyed your stay. The local telecommunications tower had issues so unfortunately we were affected and we apologise for this. Regarding the surf boat operator - we cannot comment as this has nothing to do with us or our business. See you again next time.

10/10 Excellent

GK, Australia

Liked: Cleanliness, staff & service, amenities
The accommodation was clean and tidy. The beds were super comfortable. The owners and staff made me feel very welcome and did their best to make sure I enjoyed my stay. The room was cleaned every day and staff were very friendly. Really great experience and a very reasonable price!
Stayed 6 nights in Jun 2019
Response from Neni on 10 Jan 2020
Thankyou so much for your review! We loved having you stay with us and we look forward to seeing you again soon.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and Neni was really helpful. would stay there again if coming back
Stayed 3 nights in Mar 2019
Response from Neni on 10 Jan 2020
Thankyou! We try our hardest at Charlies Shack to give guests the best experience in Lombok. Village vibes and happy new year.

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
I don’t think it’s 3stars hotel.
Stayed 4 nights in Jan 2020

6/10 Okay

Verified traveller

Stayed 4 nights in Dec 2019
Response from Neni on 10 Jan 2020
Hi, We are sorry that you did not have a good time in Lombok with us, we would love to know how we can improve our level of service for you next time.