Interior entrance

Reviews of HOTEL THE GATE KUMAMOTO - Hostel

2 out of 5
HOTEL THE GATE KUMAMOTO - Hostel
1-14-1 Nishi-ku Kasuga, Kumamoto

Reviews

8.6

Excellent

Rating 10 - Excellent. 124 out of 239 reviews" "
Rating 8 - Good. 78 out of 239 reviews" "
Rating 6 - Okay. 22 out of 239 reviews" "
Rating 4 - Poor. 10 out of 239 reviews" "
Rating 2 - Terrible. 5 out of 239 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Hiromi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay and go
Good location for single travelers. Rooms and bathroom were cleaned.
Stayed 3 nights in Dec 2022

4/10 Poor

Perry

Disliked: Room comfort
The location is excellent, a minute walk from the station. The sleep is uncomfortable because of the noise. The keys that guests use to unlock the doors are very loud as well as the doors slamming shut. This happened all night long and made it difficult to sleep.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, right across the street from Kumamoto station. Nothing much around the area, 10 minutes tram ride to city centre with restaurants and shops. The hostel intelligently divides guests space into very private cubicles even though it is a hostel. Spotless clean at all times, feels like a business hostel. Will be back again!
Stayed 1 night in Mar 2020

10/10 Excellent

S.Phuksa, BKK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE LOCATION WAS GREAT IN FRONT OF THE STATION. STAFF VERY FRIENDLY. ROOM AND BATH ROOM WAS CLEAN.
Stayed 2 nights in Oct 2019

10/10 Excellent

Xiea, Kuala Lumpur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, easy access and affordable
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you don’t mind the hostel set up then this place is great. It’s right near the station, very clean, comfy beds and very welcoming staff.
Stayed 1 night in Oct 2019

8/10 Good

Martin, URUGUAY

Liked: Cleanliness, staff & service, amenities
Very good. They change the entrance Thai cause a inconvenience.
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a stone throw from the JR station with tram and bus stop nearby. Great value stay.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and organised. Perfect condition of the rooms and environment. JR station is just opposite to the hotel.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was my first time staying at a hostel, it was a very pleasnt experience and i am ready to try it again now!
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

6/10 Okay

Kee Yieng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2019

8/10 Good

William

Liked: Cleanliness, staff & service, room comfort
Poor design
The wood flooring causes a lot of noises when people walk around and the 3 quarter wall can not stop the noise from the other.
Stayed 2 nights in May 2019
Response from Front desk Takamura on 2 June 2019
Thank you very much for staying at HOTEL THE GATE KUMAMOTO. However, We apologize for the inconvenience and inconvenience caused by the sound problem. As our hotel is structurally easy to hear the sound, we are thoroughly patrolling. We will continue to study and improve various points in the future. Thank you for posting while busy. Also, I hope you can use it if you have the opportunity.

10/10 Excellent

kee lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent services and amenities. Spacious shared bathroom. Comfortable bed. Many guests so got sounds and small space.
Stayed 1 night in Apr 2019
Response from Front desk Takamura on 19 May 2019
Thank you very much for staying at HOTEL THE GATE KUMAMOTO. Also, we are very honored to receive such wonderful words and high marks. However, we apologize for the inconvenience caused by the noise. We will consider various problems as much as possible and try to improve them. Thank you for writing a review while busy. We look forward to seeing you again.

10/10 Excellent

Nargis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Front desk Takamura on 25 Apr 2019
Thank you for staying at HOTEL THE GATE KUMAMOTO. It is also a great honor to have such a wonderful rating. We will continue to strive every day to satisfy our customers. Thank you for posting while busy. We look forward to seeing you again.

10/10 Excellent

Verified traveller

Stayed 5 nights in Apr 2019
Response from Front desk Takamura on 10 Apr 2019
Thank you very much for staying at HOTEL THE GATE KUMAMOTO. Also, We are very honored to have such a wonderful rating. We will continue to strive every day to satisfy our customers. We look forward to welcoming you again.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What I dislike is that the floor is not sound proof ! U could literally hear footsteps of people going in and out of their room which is rather annoying. The walls in between is thin .Any accidental knock , you can hear it all.
Stayed 2 nights in Feb 2019
Response from HOTEL THE GATE KUMAMOTO Frontdesk Shimomura on 15 Apr 2019
Thank you for staying at HOTEL THE GATE KUMAMOTO. We apologize for any inconvenience this may have caused. About footsteps, we checked floor when we did renewal work once, but examine once again. In addition, regarding the wall, the staff will consider improvement points. Thank you for your valuable opinion. We look forward to seeing you again.

10/10 Excellent

Lin Gum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and relaxing
Great relaxing hotel with hot spring facilities. There's a nice big TV in the lobby, perfect if staying in a large group. Staff were friendly, accomodating and spoke very good English. Don't forget to take off your shoes before entering main lobby! A memorable stay and will visit again.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
It’s good for a short stay. Modern, clean etc. There is a big communal space HOWEVER unlike hostels in Japan it does not provide for self catering AT ALL. They want you to pay even for instant coffee. There is no fridge available. Some people on trip advisor are calling it a hostel but it’s really a budget hotel with dorms.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from フロント 高村 on 27 Jan 2019
この度は当ホテルをご利用いただきまして誠にありがとうございます。 また、このような高い評価をいただき非常に光栄に思います。 これからもお客様にご満足いただけるよう日々精進し参ります。 またのお越しを心よりお待ちしております。

8/10 Good

Pamela, Singapore, sg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was excellent, just opposite Kumamoto Station as well as the tram stop. Happy with my stay as the place was very clean and all toiletries were provided. Staff was friendly and helpful.
Stayed 3 nights in Dec 2018
Response from Front desk HAMAGUCHI on 14 Jan 2019
Thank you for staying at HOTEL THE GATE KUMAMOTO this time. Our hotel is in a very convenient place 5 minutes on foot from Kumamoto Station. We are putting effort into cleaning every day so inside the hotel is very clean. Thank you for praising the staff. We are looking forward to seeing you again someday.

10/10 Excellent

Anne, Quebec, Canada

Liked: Cleanliness, property conditions & facilities, room comfort
nice clean and cozy hotel, easy to find within close access
Stayed 1 night in Sep 2018
Response from Front desk HAMAGUCHI on 13 Oct 2018
Thank you for staying at HOTEL THE GATE KUMAMOTO. We are very glad that you liked our hotel. The hotel maintains cleanliness because we are focused on cleaning every day. We are looking forward to seeing you again someday.

10/10 Excellent

Verified traveller

Excellent experience
Clean facility, helpful staff, had a private room. One of my best experiences on my trip.
Stayed 2 nights in Aug 2018
Response from Connector Kimura on 27 Aug 2018
Thank you for staying with us and wonderful your compliment!! We hope you had a good time in Kumamoto and at our hotel. Also, hope to see you near future again.

8/10 Good

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best sleep in weeks
Clean, quiet, comfortable. The internet was slow for streaming HD content like movies or youtube, but it was stable and still worked for everything else. Everything else was great. Area is close to station, and the area is very clean and quiet.
Stayed 1 night in Jul 2018
Response from Connector Kimura on 28 July 2018
Thank you for staying at Hotel The Gate Kumamoto with us. We are so happy to hear your wonderful comments. We will continue to make further improvements so that we can keep comfortable for our customers.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Its just a foot bridge away from the JR station, excellent choice if you are just stay for a night to transit somewhere else. However, The city centre is around 5 stops away by tram, tram stop is just across the street, right in front of the JR station. Its looks like a proper hotel up front and the rooms are spacious, comfy mattress, things are very new. Good value.
Stayed 1 night in Jun 2018
Response from Connector Kimura on 15 June 2018
Thank you for staying at Hotel The Gate Kumamoto this time. Unlike ordinary capsule hotels, we are using mattresses and offer a comfortable sleep.Also,our hotel is close to the Kumamoto station. It is ideal for sightseeing and business. Thanks again and we hope to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Friendly staff, clean and spacious toilet.
Stayed 2 nights in Jun 2018
Response from Connector Kimura on 15 June 2018
Thank you for staying at Hotel The Gate Kumamoto with us. We are so happy to hear your lovely comments. We will make a better hotels with our customers. Thanks again and I hope to see you again.

10/10 Excellent

Yeoh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Stayed 2 nights in May 2018
Response from HOTEL THE GATE KUMAMOTO Front desk HAMAGUCHI on 11 June 2018
Thank you for staying at HOTEL THE GATE KUMAMOTO . Our hotel is very close to Kumamoto station. It is convenient because there is a bus stop which goes to JR and various parts of Kyushu. I am looking forward to seeing you again someday.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
The hostel staff is nice and the bathroom is very neat and clean. The environment is cozy. The only thing worthy of attention is that the design of dormitory has inadequate noise insulation. The hostel reminded guests to be quiet, If you talk, even though in low voice in the corridor outside the dormitory, could disturb others. But overall it is a pleasant experience.
Stayed 1 night in Jun 2018
Response from Connector Kimura on 9 June 2018
Thank you for staying at Hotel The Gate Kumamoto with us. As you said, The noise is a big issue for the Capsule Hotel.We are making efforts to provide comfortable sleeping, such as free delivery of earplugs and night patrolling.Thanks again and We hope to see you again!

10/10 Excellent

elyn, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is excellent
Excellent location as you can even see the hotel from Kumamoto station. Hotel is very clean and the staff are very helpful and friendly!!
Stayed 2 nights in May 2018
Response from Front desk Kimura on 1 June 2018
Thank you for staying at Hotel The Gate Kumamoto with us. How was the Kumamoto? I hope you had a good time. Thanks again and We hope to see you near future again.

10/10 Excellent

Jin, Jinhae Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great
It was a hotel looking hostel. The room was clean and nice. Staffs were amazingly kind. I will definitely stay here again if I visit Kumamoto. Only bad thing was that since the walls are not expended to the top you can here the sounds from the other room and that sometimes bother you from falling asleep.
Stayed 1 night in May 2018
Response from Front desk Takamura on 20 May 2018
Thank you very much for staying at HOTEL THE GATE KUMAMOTO this time. We are very happy to say that you would like to use it again. We are also honored to have such a high reputation. We try our best to keep you comfortable. Because the ceiling is empty, it is easy to hear the surrounding sounds, but prepare the earplug free of charge so please ask on reception when you need it. Thank you for posting during your busy schedule. We are looking forward to seeing you again.

8/10 Good

CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Opposite the station, very good stay at luxury hos
This place is a mix of very good hotel service and hostel type rooms. Bathroom areas very clean. Massage service available. Bar with beautiful fish tank & Zashiki eating area. Opposite Kumamoto train station, bus stops and tram so super easy to get around. Fresh towels, pajamas and slippers everyday (a little excessive) Downside is noise from other guests, there are lots of beds in room A&B so I had disturbed nights from others snoring, coughing, packing bags early etc
Response from kimura on 23 Aug 2018
Thank you for staying at Hotel The Gate Kumamoto. and introducing our hotel in detail. Also, We so sorry about not provide to comfortable sleep. Free ear plugs are at the front desk so please use next time.

8/10 Good

taksaon, thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is in a great location, just across the JR kumamoto station. The room is comfortable and well decorate. The bathroom is cleanliness well equiped with important facilities.
Stayed 1 night in Feb 2018
Response from Connector Kimura on 17 Feb 2018
Thank you for staying at Hotel The Gate Kumamoto. We are pleased to hear the word of compliment. As you said , The hotel is convenient for sightseeing and business close to Kumamoto Station. We hope to see you near future again.

8/10 Good

Chien Feng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from Front desk Takamura on 9 Feb 2018
Thank you for staying at HOTEL THE GATE KUMAMOTO. We hope to see you near futue.

10/10 Excellent

Wee, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short walk from Kumamoto Station, nice and clean
Near Kumamoto Stn where there are shops and convenience stores, clean and comfortable place to stay, like it a lot!!!
Stayed 3 nights in Dec 2017
Response from Connector Kimura on 9 Jan 2018
Thank you for staying at Hotel The Gate Kumamoto. We are glad to hear you, you had a comfortable stay. We hope to see you in the near future again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to Kumamoto station and hotel staff understand English very well
Stayed 2 nights in Dec 2017
Response from Connector kimura on 4 Jan 2018
Thank you for staying at HOTEL THE GATE KUMAMOTO. How was the trip and stay ? We hope to see you near future again.

2/10 Terrible

jesse, malaysia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Noisy, bad sound proof and it's doom not room
With just curtain as a door and not properly secure the room and the carpet was so bad, you could hear every foot step . They allow their guest check in late night which everyone is sleeping and guest are unpacking their luggage. Lights only dim down on the corridor and it will disturb who sleep on the upper deck and without curtain to block the light from outside.
Stayed 1 night in Dec 2017
Response from CONNECTOR KIMURA on 19 Dec 2017
Thank you for staying at Hotel The Gate Kumamoto. We are so sorry about not provide to comfortable sleep. The capsule hotel will not be able to put struture on the door of the buliding.(because of Fire service act) We hope to see you again.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Not a hotel. More like a shared hostel.
This was an interesting hostel type experience. But although you receive a private "room" it is just a bunk with fabric curtain and half walls. It is like a shared hostel. It is very loud and others lights stream in when trying to sleep. They do offer free earplugs but that didn't help me. On the upside it's very close to the station so convenient if catching an early train. Also the staff is friendly.
Stayed 2 nights in Nov 2017
Thank you for staying at HOTEL THE GATE KUMAMOTO this time. Because it is a capsule hotel, than the ordinary hotel Sounds are likely to resonate and the private space may be narrow. We apolozize for not being able to provide to comfortable sleeping. wewould like to make efforts to improve the opinions of customers. Thank you for your contribution Connector kimura

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice deco, comfy place to stay in. Conveniently located next to Kumamoto station
Stayed 1 night in Oct 2017
Thank you for staying at HOTEL THE GATE KUMAMOTO. We are glad to hear you you had a great time at our hotel. 3 minutes walk from Kumamoto station(great location) We hope to see you again. Connector kimura

8/10 Good

TAKEHIKO

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Hyounook

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

けんたろう

Disliked: Cleanliness, property conditions & facilities
狭い
Stayed 2 nights in Mar 2024

2/10 Terrible

Taito

Stayed 1 night in Mar 2024

10/10 Excellent

ミズキ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
カプセルと思って利用しましたが、実際は半個室(鍵付きドア有/天井までは届いていない壁)で、シャワーと寝床だけあれば良い身としては十分な設備でした。 自分だけの空間がベッド以外にもあるので、ある程度荷物を広げられます。(音に注意する必要はあります) シャワー、トイレ、洗面台も綺麗です。 ロビーでは靴を脱いで座れる場所があり、そこで食事が取れます。朝食を済ませるには十分です。 唯一の不満点は、館内着にポケットがないことですね。スマホの持ち歩きが若干面倒でした。
Stayed 1 night in Feb 2024

8/10 Good

リュウイチロウ

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
料金が安いわりには施設やサービスが充実していて、とても宿泊しやすかった。
Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

FUCHUN

Stayed 2 nights in Nov 2023

10/10 Excellent

Yau chuen

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet
Stayed 1 night in Nov 2023

8/10 Good

たかはし

Stayed 1 night in Nov 2023