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Reviews of Shahzan Hotel Kuantan, Trademark Collection by Wyndham

3 out of 5
Shahzan Hotel Kuantan, Trademark Collection by Wyndham
Lot Pt 240, Jalan Bukit Ubi/Jalan Masjid, Kuantan, Pahang

Reviews

8.0

Very good

Rating 10 - Excellent. 10 out of 26 reviews" "
Rating 8 - Good. 9 out of 26 reviews" "
Rating 6 - Okay. 3 out of 26 reviews" "
Rating 4 - Poor. 3 out of 26 reviews" "
Rating 2 - Terrible. 1 out of 26 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Muhammad Ilham bin Ahmad, Jenjarom

Liked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Mujahidin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great overall
Stayed 1 night in Sep 2023

4/10 Poor

Patrick Teh

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
The sheets were dirty and the pillow sheets had blood stains. The water outlet of the shower room is blocked
Stayed 1 night in Aug 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel room was dated. Dirt can be found everywhere. Thick layer of dust on the furniture. Overall an unpleasant stay.
Stayed 1 night in Jun 2023

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Room was a 2 room junior suite, which was spacious and comfortable. The bed was king size and we slept well. The t.v. was poor. Most channels were affected by interference. Only 1 channel had english language. The local Mosque was picturesque, but the regular calls to prayer were noisy. Some of the public areas including the pool were rather scruffy and tired.
Stayed 2 nights in Feb 2023

8/10 Good

Shahrul

Stayed 3 nights in Jan 2023

10/10 Excellent

Harun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient place. Nice view. Azan very loud, feeling like Mekah. Will stay there again.
Stayed 2 nights in Sep 2022

8/10 Good

Mohd yusoff

Stayed 1 night in Sep 2022

10/10 Excellent

MD MUSTAFIZUR

Stayed 3 nights in Jul 2022

10/10 Excellent

Jasmin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Strategic location, friendly staffs, nice food
Stayed 1 night in Apr 2022
Response from E-commerce Manager on 14 June 2022
Dear Jasmin, Thank you for taking the time for your feedback on our service level and the product. We are glad to hear that you’re enjoying your experience with Shahzan Hotel Kuantan and we hope to welcome you to our hotel again. Cheers!

4/10 Poor

Noorul Mubaraq

Stayed 1 night in Mar 2022
Response from E-commerce Manager on 21 Apr 2022
Dear Noorul, thank you for taking the time to review us and for your recent stay with us. We do hope we will be your preferred hotel when visiting Shahzan Hotel Kuantan in next future. Stay Safe.

8/10 Good

Haisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from E-commerce Manager on 10 Mar 2022
Dear Guest, Thank you for your recent stay with us. We sincerely hope you enjoyed your stay and will come back again! Looking forward to welcoming you again soon. Thank you. Shahzan Hotel Kuantan

10/10 Excellent

Sui Wei

Stayed 1 night in Mar 2022

10/10 Excellent

Muhammad Rizal

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Breakfast time very crowded. My friend and I ate so fast to avoid crowded during this C19 pandemic. Some of the customer very funny they wear a glove that provided by hotel but they use the hand without glove to take breads and food. Bedsheet have few yellow stains on it. Services not too bad too. Overall was ok. Keep it up :)
Stayed 1 night in Dec 2021

6/10 Okay

Mohd

Business traveller
Liked: Cleanliness, staff & service, amenities
Limited parking, the next available parking belong to the municipal
Stayed 1 night in Dec 2021

8/10 Good

Leong Sze

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
having a bar in property would be a plus
Stayed 1 night in Nov 2021

10/10 Excellent

MOHD HAFIZ

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

MOHD HAFIZ

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2020
Response from The Management team on 27 Dec 2020
Thank you for your review

8/10 Good

Norhayati

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from The Management team on 4 Nov 2020
Dear Cik Norhayati, Thank you for your review. We look forward to welcoming you back. Best regards

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Comfy stay
Hotel is pretty comfortable for the price paid. Staffs were nice and friendly. Bed and pillows are not too firm/soft. Location is good. There is a "car boot" market just around the corner every night. Downside, carpet and towels had stains on them. So once you get a clean and stainless towel, make sure you hold on to it.
Stayed 7 nights in Dec 2022

10/10 Excellent

Hidehito

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの対応はとても良いです。 カフェのケーキもとても美味しいです。
Stayed 4 nights in Jun 2022
Response from E-commerce Manager on 29 June 2022
Dear Hidehito San, Thank you for giving us a perfect rating and we are very pleased to hear that our staff made your stay pleasant. We hope your next stay and just around the corner. ありがとうございました

8/10 Good

Shahrul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from The Management team on 17 Nov 2020
Thank you for your review. We look forwards to welcoming you back in the near future.