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Reviews of Rocana Hotel

3 out of 5
Rocana Hotel
B2-B10 Lorong Tun Ismail 8, Sri Dagangan 2, Kuantan, Pahang

Reviews

8.2

Very good

Rating 10 - Excellent. 50 out of 165 reviews" "
Rating 8 - Good. 87 out of 165 reviews" "
Rating 6 - Okay. 22 out of 165 reviews" "
Rating 4 - Poor. 4 out of 165 reviews" "
Rating 2 - Terrible. 2 out of 165 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lo Zheng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Sai Hoh

Business traveller
Liked: Cleanliness, staff & service, amenities
Overall okay, just the WiFi signal is weak and the speed is slow.
Stayed 2 nights in Dec 2023

8/10 Good

Peng Keong

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, near Kuantan City Mall with many choices of eating places. Bright, clean, but hotel lift could be improved. If the guest did not press the button properly, he could be waiting a longer time. Staff was alert to that. Toothbrush, room slippers were provided on request. No hand soap at basin but need to take from shower area.
Stayed 1 night in Aug 2023

10/10 Excellent

Sue Ling

Stayed 2 nights in Apr 2023

8/10 Good

Geok Moi

Stayed 4 nights in Feb 2023

10/10 Excellent

Maznah

Stayed 1 night in Oct 2022

8/10 Good

Eng Hock

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and quiet. This location is very convenient as well!
Stayed 2 nights in Jun 2022

10/10 Excellent

Zulkafli

Stayed 2 nights in Apr 2022

6/10 Okay

David

Business traveller
Liked: Staff & service, amenities
-
Stayed 2 nights in Feb 2022

8/10 Good

Hafiz Mursyidi Bin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service by the staff.More variety of food should be offered during breakfast buffet.Insufficient plug points in the room.Toilet is clean and neat.Iron,iron board,prayer mat & hair dryer beautifully provided in the room. Easy and fast during check in and out.
Stayed 2 nights in Jan 2022

8/10 Good

Leong Sze

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

6/10 Okay

Chok

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Tuan nurul sabiqah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needed short getaway. Selected this hotel due to reasonable price and walking distance to malls. Indeed no regret. Clean room. Comfy bed. Nice breakfast.
Stayed 1 night in Nov 2021

10/10 Excellent

Zulqarnain

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed for Two Nights. The first night at Even numbers room n the view is an adjecent building. The odd numbers room with better city view. Avoid also connecting room as u can hear very clear ur neighbours whisper.
Stayed 1 night in Aug 2021

10/10 Excellent

Zaidin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel near EC Mall & Kuantan City Mall
Excellence services by Rocana Hotel staff
Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel very comfortable to stay for short period and business matter. The room was clean, nice, neat and tidy. Will stay here if come to kuantan again.
Stayed 1 night in Feb 2021

8/10 Good

Siti Nor Suzana

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great Value, Excellent Hotel
Excellent hotel for the 3 star rating. Room was clean although 1 corner in the room was a bit dusty. Breakfast buffet was included with our room package. The spread was typical Malaysian food along with some continental breakfast items including egg dishes. Overall taste is good, though everything seems to be a bit too sweet for my palate. Ample parking was available around the hotel. It is a mix of public parking lot and hotel basement parking. Basement parking entry was badly constructed. The downward ramp was too steep to be coupled with the bump at the entry. My MPV that was a bit laden with luggage and passengers gets it's underbody scraped each time we drive into the basement parking.
Stayed 2 nights in Dec 2020

8/10 Good

Chee Meng

Business traveller
Liked: Cleanliness, staff & service
Well maintained room except for the air condition unit which froze and ice droplets falling down.
Stayed 1 night in Dec 2020

8/10 Good

LEW

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

WAN SUHAILAN

Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Limited parking space.
Stayed 2 nights in Aug 2020

10/10 Excellent

Paul, Kuala Lumpur

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly during check-in. The room is spacious and bed is big and comfort. Aircond is very cool. Water pressure is strong
Stayed 1 night in Jun 2020

10/10 Excellent

Zohrab

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Value for money at a convenient location. The room is spacious with adequate amenities. Breakfast spread was lovely too.
Stayed 1 night in Mar 2020

6/10 Okay

Vn, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is located in an ideal location - walking distance to mall and shops, pretty clean. Only disappointment was that we could hear conversation/noise from next rooms. It can be quite scary if you wake up middle of night to the loo and hear these voices.
Stayed 1 night in Dec 2019

8/10 Good

Dharma

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
happy with breakfast
Good location and service
Stayed 3 nights in Nov 2019

8/10 Good

Muhammad Aufa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

4/10 Poor

Andrew

Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Kuantan City Mall. Easy to get Grab. Dinner no problem For breakfast, l would prefer my noodles to be served at least warm.
Stayed 2 nights in Oct 2019

8/10 Good

Gladys

Liked: Cleanliness, staff & service, room comfort
Kuantan 1st trip
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very close to the mall which is very convenient
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2019

10/10 Excellent

Welfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

6/10 Okay

Gin, KL

Business traveller
The food is nice
Stayed 2 nights in May 2019

10/10 Excellent

Chin Hung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

8/10 Good

Ad

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like it so much..
Stayed 1 night in Mar 2019

8/10 Good

AD

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location strategic but pls improve on variety of breakfast
Stayed 5 nights in Mar 2019

8/10 Good

Yuen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

8/10 Good

Mnazriy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
overall good. However there is no "Qiblat" sign in room. Hopefully this sign can made available to ease muslim guest to perform prayers.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient area and near to shopping mall. Good and fast service
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to shopping mall. The room is very spacious and clean. Breakfast provided is very appetising.
Stayed 2 nights in Mar 2019

6/10 Okay

Mohd Jasman

Worth the money
Just 1 comment I have. It's about your toiletries. .all is good but tooth brush n shaver not provided. I think it will be nice to add these 2 things in the hotel. Anyway no all will use it. You don't lose much on cost. The food is great n simple but really awesome and tasty.
Stayed 2 nights in Feb 2019

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

POH LING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall I very happy with the hotel. Breakfast also good.
Stayed 2 nights in Feb 2019

6/10 Okay

KIM WOAN

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2019

2/10 Terrible

Gun

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cant smoking
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Stayed 1 night in Dec 2018

8/10 Good

thomas

Stayed 1 night in Nov 2018

10/10 Excellent

Njw, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service room very excellence but conversation/noisy can be hear from other room... if facilities can upgrade door or wall sound proof very appreaciate n give more2 comfortable n privacy for client
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good and nice hotel. But need to Improve the parking car for customers and also the electric equipment in the rooms.
Stayed 1 night in Oct 2018