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Reviews of Grand Puteri Hotel

3 out of 5
Grand Puteri Hotel
PT 3981, Jalan Masjid Abidin, Bandar Kuala Terengganu, Kuala Terengganu, Terengganu

Reviews

7.6

Good

Rating 10 - Excellent. 70 out of 286 reviews" "
Rating 8 - Good. 118 out of 286 reviews" "
Rating 6 - Okay. 71 out of 286 reviews" "
Rating 4 - Poor. 23 out of 286 reviews" "
Rating 2 - Terrible. 4 out of 286 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Duke

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Mar 2024

8/10 Good

Roland

Liked: Cleanliness, staff & service
We have stayed many times over the years on holidays on Malaysia’s east coast we use Kuala Terengganu as a stop over between islands, Due to Covid this our first visit since 2019 and the hotel has improved a lot
Stayed 1 night in Aug 2023

6/10 Okay

NOOR HAYATI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Strategic Location, dont like- no ironing board and dificult to used the iron

4/10 Poor

BASTIAH

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel really runs down, but the room service for cleanliness is absolutely unaccaptable. *Given stained towel. *Used tissues, hairs,etc.. that was used by previous hotel guest still inside the room. *blood stained on the wall and on toilet curtain. *cigarete smells.
Stayed 4 nights in Aug 2022

4/10 Poor

Min Tze

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
A terrible experience
I have no idea how this hotel got such high rating before this. The hotel is old and lack of maintenance. There are stains on the carpet. The TV is so small that my monitor is bigger than it. The toilets are lack of amenities, only towels are provided. The hotel itself was constructed with the cheapest materials in the cheapest way. You can’t have a peaceful night and you can hear clearly about what is going on in the corridor. The swimming pool is close without notification. I booked the hotel with breakfast. When I went for the breakfast, the staffs told me that only hard boiled egg and toast were available as the chef was not there yet. It was 9.30am. I realised that walk-in rate is cheaper than online rate. I paid RM159/night with breakfast. However, walk-in rate is RM128/night. I feel cheated. The only consolation is the attitude of the staffs are good. In nutshell: 1. Not comfortable as the furnitures, toilet wares, floor tiles are all the cheapest materials. Don’t not deserve 3-stars. A boutique hotel will be better than this. 2. They tried their best to keep the cleanliness but it is impossible due to the age of the hotel. You can feel the feet is scratchy when you walk on the carpet. Gross. 3. No proper SOP. How can you advertise with breakfast but only provides a miserable breakfast? 4. Walk-in is cheaper than booking online. I paid RM159 with breakfast per night. Walk-in is RM128. Don’t stay in this hotel unless you absolutely have to.
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
the man and boy pool site very dirty and my son found berudu in the pool very dirty
Stayed 1 night in Mar 2021

8/10 Good

MOHAMAD YUSOF

Business traveller
Liked: Cleanliness, room comfort
quite ok...clean n comfort...staff is average, maybe need more training on customer service
Stayed 3 nights in Aug 2020

10/10 Excellent

Anis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
The besttt hotel
Stayed 1 night in Sep 2020

8/10 Good

ZAKARIA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
COSY & GOOD LOCATION HOTEL FOR A VISIT TO KT.
The 2-night stay was good except car parking is insufficient. Previously the car part owned by the Masjid was used, thus guests have ample parking space. We do not mind paying for that parking even for a daily fee instead of parking quite far away along the public road/shophouses. Cleanliness is ok with the room/hotel.
Stayed 2 nights in Jul 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Md Johari

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness
A lot of cockroach at room
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything meets my expectation EXCEPT there was a baby cockroach when we turn on the light for the first time. Other than that it was superb.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
The hotel looks impressive from the outside. Convenient location. Good service. Breakfast is good. Room needs renovation and more cleanliness. Old, greyish looking bath towels. No toiletries, except for a shower gel dispenser. The TV didn't work (no channels tuned in). Free wifi didn't work in room, only in the lobby. I also saw two cockroaches in the room. Clerk tried to ask me to pay the 10 MYR tax at check out, while I've already paid for it at check in.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness
Good for me
Stayed 1 night in Dec 2019

8/10 Good

Zul, Kelantan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth to pay
Stayed 2 nights in Dec 2019

6/10 Okay

Zainai

Business traveller
Disliked: Room comfort
Revise The Star rating
Expected a good 3*, but it was not. The toilet/shower room is always wet. The airconditional unit located at a bad location.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good Selesa Bersih Makanan sedap
Stayed 1 night in Nov 2019

8/10 Good

NURMADINAH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Muhammad Anis

Stayed 1 night in Oct 2019

10/10 Excellent

nurazimah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

nur azlina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable place to stay
Very comfortable with nearby shopping shop lot. Nearby masjid that we can pray there. Friendly staff. Delicious breakfast
Stayed 2 nights in Sep 2019

10/10 Excellent

Azlan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Separately swimming pool
Stayed 1 night in Aug 2019

8/10 Good

akmal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok hotel to stay
Stayed 1 night in Aug 2019

8/10 Good

Chick Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable hotel strategically located
coveniently located within walking distance from Pasar Payang and bus station. Good for people going Pulau Redang as jetty also nearby walking distance.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimming Pool
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019

10/10 Excellent

Md Johari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

10/10 Excellent

Ismi, Rawang

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly n breakfast quite good
Stayed 2 nights in Jun 2019

8/10 Good

Rosnizam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Locate at city centre, very easy to move 1 place to another. The room is good but little bit smelly
Stayed 3 nights in Jun 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
good facilities
Stayed 1 night in May 2019

10/10 Excellent

Abdul, Kuala Lumpur

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near mosque and food stall. Room clean and nice comfortable. Excellent
Stayed 1 night in May 2019

10/10 Excellent

iskandar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
I am very happy with my stay with the hotel. Very clean, near to the mosque, shops and public transport. Keep it up
Stayed 2 nights in May 2019

8/10 Good

Irma Intan Ezliena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

6/10 Okay

Mona

Business traveller
The room that i stayed was small and shady, and the toilet condition was poor.
Stayed 3 nights in May 2019

4/10 Poor

Verified traveller

Travelled with group
Disliked: Staff & service
Building and facilities quite old. Next to a muslim mosque.
Stayed 1 night in May 2019

6/10 Okay

ME

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Overall is just OK. Pro: Breakfast is excellent. Staff are friendly. Con: Cockroaches everywhere!!! From the tiny little to big one. Urghh!!
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2019

4/10 Poor

Chin Tho

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old hotel that needs a face lift
Pros: - in the city center - near to Chinatown - friendly staff - good amount of bfast variety Cons - hard to find way to hotel entrance even with google maps. - rooms are old with a smell from carpets. We have to open the windows to let fresh air in when we first arrive - room inadequately cleaned. Bed sheets are dirty and need changing when we first arrive. - no work table in room. - bathroom is not separated from sink area.(it will be wet all around after a bath.) - leaking bathroom. Water leaking sounds and spots seen)
Stayed 5 nights in Apr 2019

8/10 Good

Kia Yong

Liked: Cleanliness, staff & service
Helpful staff
Staff were very competent and helpful, nice car park that belongs to the mosque just outside, if visiting on non prayer days this car park is really convenient.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NICE HOTEL & NEAR TO THE CITY
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's cleanliness, very convenient and moreover located just beside a mosque.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the middle of the city and within walking distance to any shop and restaurant
Stayed 1 night in Feb 2019