Reception
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Reviews of Vivids Hotel

2.5 out of 5
Vivids Hotel
17 Jalan Berangan, Bukit Bintang, Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

Reviews

5.0
Rating 10 - Excellent. 0 out of 4 reviews" "
Rating 8 - Good. 1 out of 4 reviews" "
Rating 6 - Okay. 1 out of 4 reviews" "
Rating 4 - Poor. 1 out of 4 reviews" "
Rating 2 - Terrible. 1 out of 4 reviews" "

5.6/10

Cleanliness

6.0/10

Staff & service

8.0/10

Amenities

5.6/10

Property conditions & facilities

Reviews

6/10 Okay

Ka Hin

Stayed 2 nights in Jan 2020

4/10 Poor

Ka Hin

Disliked: Cleanliness
Unbelievable!!!
Twin bed check in for a night - I asked a lady to check in early but she said 2pm so I waited for 2 hours. I asked her for check out 12pm and for single bed check in early for 2 nights at the same hotel. She said ok. When check out, I did not see her so I asked a man to check in early after check out but he said 2pm. We waited again for 2 hours and surprised what he did not know how to check in as I showed him where I booked on my mobile. We did not believe what he said... About water problem because I take shower and still not working. We need a parking but full parking around night and another man (reception at vivids Hotel) was very good service I met 2 times at night. He told my friend went to Ramada hotel and paid RM10 for parking. Please be CAREFULLY before booking this hotel because this FAKE photos when I check in different room.
Stayed 1 night in Jan 2020
Response from Management on 14 Jan 2020
Thank you for your feedback Ka Hin, Truly regret for what has happened, as the staff was not aware of your request. We do have early check-in chargeable at RM20 per hour. There was a water supply shortage and we did whatever within our means to accommodate at that moment. It was beyond our control. We have 40 individually designed rooms that differ from one another. Room allocations are based on 1st come 1st serve basis and we do not promote anything fake as it only will spoil VIVIDS HOTEL reputation. Once again we apologize for the shortcomings. As for the room photos, nothing is FAKE. All the photos on the site is legit as we have 40 rooms with 40 different themes. We can't assure on the room availability as seen on site, perhaps we can assign the room for you if you have a screenshot of the room photo, and this upon availability as i mentioned earlier all our 40 rooms are with 40 themes.

8/10 Good

Jane, Singapore

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly ungraded boutique hotel, the room and lavatory were super clean. The wifi signals and TV movies were good. The bed was very comfortable. Free flow of drinking water at the lift lobby was available throughout the day. Friendly staff, ever ready to assist you. Just behind the hotel, it is surrounded by night life and restaurants.Ideal place for clubbing without any worries about transport. Parking is available with security as well. The only setback is that, the lane towards the hotel is going through construction work.
Stayed 2 nights in Nov 2019

2/10 Terrible

Svein Jonny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hold deg unna dette hotellet
Bygget var under renovering. Var uten vann i 1 1/2 dag. Kunne ikke dusje. Hotellet krevne full betaling, da det var betalt via Hotels.com, selv om det ikke var vann på deler av hotellet.
Stayed 1 night in Feb 2020