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Reviews of One-Stop Residence Hotel & Office

3.5 out of 5
One-Stop Residence Hotel & Office
Jalan Metro Pudu Dua, Fraser Business Park, Kuala Lumpur

Reviews

7.2

Good

Rating 10 - Excellent. 45 out of 312 reviews" "
Rating 8 - Good. 151 out of 312 reviews" "
Rating 6 - Okay. 73 out of 312 reviews" "
Rating 4 - Poor. 25 out of 312 reviews" "
Rating 2 - Terrible. 18 out of 312 reviews" "

7.6/10

Cleanliness

7.0/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

6/10 Okay

Rozi

Disliked: Cleanliness, property conditions & facilities
The room size good but the cleanliness in the bathroom could be improve & a parking for guest should be on complimentary.
Stayed 1 night in Apr 2024

10/10 Excellent

Dzakhir

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay with big family..
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2021
Response from Reservation Team on 30 Mar 2021
Thank you for staying with One-Stop! Hope to see you again next time

4/10 Poor

Verified traveller

Stayed 1 night in Mar 2020

8/10 Good

NURULSUHAIDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Brenda Sarol on 12 Nov 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

EnyraShahmi

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice Friendly staffs Good location Clean
Stayed 4 nights in Oct 2019
Response from One-Stop Residence on 17 Oct 2019
Thank you for your feed back. Hope to see you again next time!

8/10 Good

manoj

Liked: Cleanliness, staff & service
The apartments are close to the chan sow lin LRT station. the only downside is the noise of the train chugging past the property. The apartments are quite big , neat clean with full facilities. Not too many vegetarian eating places close to the apartment ( only a few chinese and nasi kandhar type joints). if u have a family, these apartments are quite nice. there are quite a few 24*7 shops.
Stayed 2 nights in Jul 2019
Response from Reservation team on 18 July 2019
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Reservation Team on 19 June 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Khairul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. Nice enviroment. Nice staffs
Stayed 3 nights in May 2019
Response from Reservation Team on 13 June 2019
Thank you for staying with us. Hope to see you again next time!

8/10 Good

Sara Nabilah

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Reservation team on 13 June 2019
Thank you for staying with us. Hope to see you again next time!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Reservation Team on 13 June 2019
Thank you for staying with us. Hope to see you again next time!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good staff n clean
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Travelled with family
Fair accommodation for a night stay of family of three.
Stayed 1 night in Mar 2019
Response from Reservation Team on 1 Apr 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good ambient
Stayed 1 night in Mar 2019
Response from Reservation Team on 1 Apr 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

hussein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best experience
The place is great the hotel was confortable nice suite cheap price good for 1st arrive at Kuala Lumpur metro train station is just next to it you can go anywhere you want grab also is cheap to anywhere from there great experience pool 7 to 10 pm nice
Stayed 6 nights in Jan 2019
Response from Reservation Team on 13 Feb 2019
Thank you for your positive feedback. We hope to see you again next time!

8/10 Good

Verified traveller

Travelled with family
Liked: Amenities, property conditions & facilities
Okey for stay
Stayed 1 night in Dec 2018
Response from One-Stop Residence Hotel & Office on 9 Jan 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

RAIZA BINTI

Liked: Staff & service, room comfort
Pleasant stay at OneStop Residence
Nothing is so important than family, my kids have good time on the pool, I have convenient ride for office business since Plaza Chan Sow Lin just besides & attached with this building. Totally my family have a pleasant stay in this apartment
Stayed 1 night in Dec 2018
Response from One-Stop Residence Hotel & Office on 9 Jan 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Amenities, property conditions & facilities
The property it okay . Management okay
Stayed 2 nights in Dec 2018
Response from OSRH&O on 9 Jan 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
All i ilke but i think that like iron n board should be in the room no need to be request...no shampoo..no plastic bag for laundry...one of the plugs cant use n also the iron itself not in good condition..the plug was opened...quite danger
Stayed 1 night in Dec 2018
Response from OSRH&O on 9 Jan 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Business traveller, Travelled with group
Liked: Amenities
Check in process was not smooth. They upgraded our room but they locked the extra bedroom and bathroom .
Stayed 2 nights in Dec 2018
Response from Crystal Low on 21 Dec 2018
Dear Sir/Madam, Warm greetings from One-Stop Residence & Hotel! Thank you very much for your recent stay at One-Stop Residence & Hotel, Kuala Lumpur and posting your valuable review! All feedback, good or bad, is always very valuable as it allows us to continuously improve our services for our future guests. We apologise for any inconvenience caused and will make sure to pass all of your comments along to the rest of the management staff to ensure improvements can be made. Once again, we highly appreciate your valuable time in leaving us this feedback and we look forward to greeting you once again in the near future. Thank you. Warm Regards, One-Stop Residence & Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018
Response from OSRH&O on 9 Jan 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2018
Response from OSRH&O on 9 Jan 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Nov 2018
Response from OSRH&O on 9 Jan 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Anyone, Johore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nearby public transport, tight security, faster check in& out
Stayed 1 night in Nov 2018
Response from OSRH&O on 9 Jan 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
No swimming pool - in renovation
Stayed 1 night in Nov 2018
Response from OSRH&O on 9 Jan 2019
Thanks for staying with us. We are happy to inform you that the swimming pool in now open and operational!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2018
Response from OSRH&O on 9 Jan 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from OSRH&O on 9 Jan 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Ting Chew

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2018

4/10 Poor

Lydia, Singapore

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cleanliness is not convinced. Bcoz I saw too many baby cockroaches in the corridor for 2 days.
Stayed 3 nights in Oct 2018
Response from Crystal Low on 1 Dec 2018
Dear Sir/Madam, Warm greetings from One-Stop Residence & Hotel! Thank you very much for your recent stay at One-Stop Residence & Hotel, Kuala Lumpur and posting your valuable review! All feedback, good or bad, is always very valuable as it allows us to continuously improve our services for our future guests. We apologise for any inconvenience caused and will make sure to pass all of your comments along to the rest of the management staff to ensure improvements can be made. Once again, we highly appreciate your valuable time in leaving us this feedback and we look forward to greeting you once again in the near future. Thank you. Warm Regards, One-Stop Residence & Hotel

6/10 Okay

Irwan

Just try other option if u can
The apartments getting spartanly furnished & and they dont bother to decorate anymore. The wardrobe have a very strong stank smell. Everything feels dusty too.. I dont know.. I have good memories here last time...but the revisit let us down
Stayed 1 night in Sep 2018
Response from Crystal Low on 23 Oct 2018
Dear Sir, Warm greetings from One-Stop Residence Hotel & Office! Thank you very much for your recent stay at One-Stop Residence Hotel & Office, Kuala Lumpur and posting your valuable review! All feedback, good or bad, is always very valuable as it allows us to continuously improve our services for our future guests. We will make sure to pass all of your comments along to the rest of the management staff to ensure improvements can be made. Once again, we highly appreciate your valuable time in leaving us this feedback and we look forward to greeting you once again in the near future. Thank you. Warm Regard, One-Stop Residence Hotel & Office

10/10 Excellent

fuaada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Accomodation Team on 12 Sept 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Great!
very spacious and cozy for reasonable price. Plus easy accessibility to the downtown is an advantage too.
Stayed 2 nights in Aug 2018
Response from Accomodation Team on 6 Sept 2018
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2018
Response from Accomodation Team on 16 Aug 2018
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The pool in under renovated, Parking is a big issue over here, so expensive when park at the basement, at the night time if the customer want to park at outside, need to pay to the gengster at outside because this place is full of pub and disco. Also when at the night time, outsider is doing activities such like prostitute. Thus not comfort if you bring your kids and bump with this kind of people.
Stayed 2 nights in Aug 2018
Response from Crystal Low on 12 Aug 2018
Dear Sir/Madam, Warm greetings from One-Stop Residence & Hotel! Thank you very much for your recent stay at One-Stop Residence & Hotel, Kuala Lumpur and posting your valuable review! All feedback, good or bad, is always very valuable as it allows us to continuously improve our services for our future guests. We apologise for any inconvenience caused and will make sure to pass all of your comments along to the rest of the management staff to ensure improvements can be made. Regret to inform that the car park is managed by another management (not hotel's property). Thus, car park charges are applicable on the site as stated in the fine print. There are 2 options for car park charges either by hourly rate (pay via auto pay machine) or charge per entry (@ RM 10.00 pay via Front Office Counter). Once again, we highly appreciate your valuable time in leaving us this feedback and we look forward to greeting you once again in the near future. Thank you. Warm Regards, One-Stop Residence & Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Accomodation Team on 16 Aug 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Ng, Penang

Liked: Cleanliness, property conditions & facilities, room comfort
Value for Money
Everything ok parking is the only issue. No free car park and you will face illegal car attendance collecting money from you at night although u told them that you stay here.
Stayed 2 nights in Jul 2018
Response from Crystal Low on 4 Aug 2018
Dear Sir/Madam, Warm greetings from One-Stop Residence & Hotel! Thank you very much for your recent stay at One-Stop Residence & Hotel, Kuala Lumpur and posting your valuable review! All feedback, good or bad, is always very valuable as it allows us to continuously improve our services for our future guests. We apologise for any inconvenience caused and will make sure to pass all of your comments along to the rest of the management staff to ensure improvements can be made. Regret to inform that the car park is managed by another management (not hotel's property). Thus, car park charges are applicable on the site as stated in the fine print. There are 2 options for car park charges either by hourly rate (pay via auto pay machine) or charge per entry (@ RM 10.00 pay via Front Office Counter). Once again, we highly appreciate your valuable time in leaving us this feedback and we look forward to greeting you once again in the near future. Thank you. Warm Regards, One-Stop Residence & Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Brenda on 26 July 2018
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap but not worth
First of all, the cleanliness is really sucks. The floor is sticky, we dare not to sleep the bed and use the towel they provide. Secondly, the equipment is not functioned. One of the shower head totally missing, and you can see some of the hook already out of shape. One remote control for three air-con at different location. Environment, if you are a light sleeper, don choose this location, the sound of the public transport (i guess is mrt) is very loud. The staff is not focused on work. I booked two rooms but she only give one room to me, end up i need to go down again
Stayed 1 night in Jun 2018
Response from Crystal on 13 July 2018
Dear Sir/Madam, Warm greetings from One-Stop Residence & Hotel! Thank you very much for your recent stay at One-Stop Residence & Hotel, Kuala Lumpur and posting your valuable review! All feedback, good or bad, is always very valuable as it allows us to continuously improve our services for our future guests. We apologise for any inconvenience caused and will make sure to pass all of your comments along to the rest of the management staff to ensure improvements can be made. Once again, we highly appreciate your valuable time in leaving us this feedback and we look forward to greeting you once again in the near future. Thank you. Warm Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Okay
Stayed 1 night in Apr 2018
Response from Brenda on 19 July 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sok Hui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
We stayed in this hotel for 10 days. It was great to stay there with a lot of shops and food stalls in the neighbourhood. The room was clean daily. We will come back to stay again next time.
Stayed 5 nights in May 2018
Response from Accomodation Team on 19 June 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The outer looks a bit old, but it is comfortable. Recommend for a short trip.
Stayed 1 night in May 2018
Response from Accomodation Team on 19 June 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable,reasonable family stay in kl
location strategic.easy access to numerous places due to nearby lrt.room was spacious.room and counter services reasonably friendly
Stayed 1 night in Apr 2018
Response from Accomodation Team on 2 May 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Mohamad Zamzam

Liked: Cleanliness, staff & service
Response from Accomodation Team on 2 May 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Overall is okay.
Need to improvise facilities eg air condition and especially gym
Stayed 1 night in Apr 2018
Response from Accomodation Team on 2 May 2018
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Response from Accomodation Team on 4 Apr 2018
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Wiseme, Malaysia

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Not So Good Experience
The residence hotel is very simple and it doesn't look like a hotel. The front lobby is not facing the main road. It is not convenience to walk to the 7 eleven. The street is dark and road condition is poor. I don't feel safe. There is no food stalls around. My room was facing the shop houses and there is a karaoke pub and others clubbing spot. It was noisy in the middle of the night. I can hear all the noise coming from the street. When you walk from Chan Sow Lin train station to The One Residence, you have to go through a deserted building which is very quiet and scary especially at night. The swimming pool was dirty and the water is green of color. The based of the pool was full of pool algae.There are three elevators but two was not functioning. I have to wait for very long to get the elevator. I hope the management will improve on this issues. I personally will not stay at this hotel residence in the future nor recommending anyone to stay.
Stayed 1 night in Mar 2018
Response from Crystal Low on 5 Apr 2018
Dear Sir/Madam, Warm greetings from One-Stop Residence & Hotel! Thank you very much for your recent stay at One-Stop Residence & Hotel, Kuala Lumpur and posting your valuable review! All feedback, good or bad, is always very valuable as it allows us to continuously improve our services for our future guests. We apologise for any inconvenience caused and will make sure to pass all of your comments along to the rest of the management staff to ensure improvements can be made. We have feedback to the JMB managment which is managing the swimming pools and lifts and actions had been taken by them. Once again, we highly appreciate your valuable time in leaving us this feedback and we look forward to greeting you once again in the near future. Thank you. Warm Regards, One-Stop Residence & Hotel

10/10 Excellent

mell, Malaysia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good and clean place
Room is preety and furnished well. Very clean and neat. But the staff is really not friendly and very arrogant in a way. Im not happy with it. But overall the place is nice.
Stayed 1 night in Mar 2018
Response from Accomodation Team on 20 Mar 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Nadyne, Malaysia

Liked: Room comfort
best hotel for low budget
- Spacious and comfortable room. if fortunate, get the room with view of KLCC and KL Tower. - Not crowded with people - Clean swimming pool and not too many people. Can enjoy the view while swimming - near to 7 eleven, mamak also. - Room services quite ok, but no intercom in the room. So, if you need something have to go down to receptionist. - Will repeat again next time.
Stayed 2 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Really like the 2 rooms apartment. Feel like home. Easy access to Convenient Shop and Food at walking distant
Stayed 4 nights in Dec 2017