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Reviews of OYO 89571 Eco Palace Hotel

2 out of 5
OYO 89571 Eco Palace Hotel
110 Jalan Raja Laut, Kuala Lumpur, Kuala Lumpur

Reviews

4.6
Rating 10 - Excellent. 0 out of 11 reviews" "
Rating 8 - Good. 2 out of 11 reviews" "
Rating 6 - Okay. 3 out of 11 reviews" "
Rating 4 - Poor. 2 out of 11 reviews" "
Rating 2 - Terrible. 4 out of 11 reviews" "

4.4/10

Cleanliness

5.0/10

Staff & service

4.8/10

Amenities

4.6/10

Property conditions & facilities

Reviews

4/10 Poor

nur

Travelled with group
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Aniza on 9 Dec 2019
Thank you for your very important feedback

2/10 Terrible

Ainur

Disliked: Cleanliness, property conditions & facilities
So many bugs. Badan bengkak2 kena gigit pepijat. Aircond bising bunyi apa tah.
Stayed 2 nights in Nov 2019
Response from OYO on 4 Jan 2020
Hai, Ainur! Maaf untuk masalah yang dihadapi. Kami telah mencatatkan maklum balas anda dengan sewajarnya dan akan memastikan perkhidmatan yang lebih baik pada masa akan datang. Mempunyai hari yang baik :) Salam, Kevin

2/10 Terrible

Joseph

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful place never stay
Never stay here i’ve seen prisons cleaner and and staff were incredibly rude and hotels.com didn’t give us any help with a refund, place looks nothing like the photos and we came back to a room stinking of cigarettes after we went out because the staff were smoking right outside of our room with the window open
Stayed 5 nights in Jul 2019
Response from aniza on 1 Aug 2019
Dear Guest, we are really apologies that you are unhappy with our service but about your complain the room is not like what have in photo that is not true. secondly if you get any problem then you should have to inform to the front desk when they are unable to solve your problem then you can call to hotel.com and complain about our service but i show that you just check out and after that hotel.com call and inform about your issues. but what ever we apologies. becoz when you happy we feel more happy thank you for your feedback

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The management is inconsiderate.
Stayed 3 nights in Jul 2019
Response from Arman on 28 July 2019
thank you for your feedback

6/10 Okay

Verified traveller

Liked: Amenities
The room was dusty. The bedsheet isnt clean as it supposed to be. The floor was sticky. Bathroom was okay. Aircondition n fan functioning well. Should improve the cleanliness.
Stayed 2 nights in May 2019
Response from bilqis on 2 June 2019
thank you for your feedback

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from aniza on 9 May 2019
Thank you for feedback. we will more improve our service

8/10 Good

DJY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice low price hotel and staff its just the area around the was not that nice for me
Stayed 2 nights in May 2019
Response from aniza binti adnan on 7 May 2019
thank you for your feedback

8/10 Good

Yie

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Apr 2019
Response from FADOUA on 24 Apr 2019
THANK YOUR FOR YOUR VERY IMPORTANT FEEDBACK

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Mar 2019
Response from Fadoua on 18 Apr 2019
Dear Guest Thank you for share your important time for feedback

2/10 Terrible

ISHIKAWA, 日本、仙台市

Disliked: Cleanliness, amenities, property conditions & facilities
ホテルの女性スタッフの対応は悪くなかったが、部屋は最悪。値段も安いのでので仕様がないかも知れないが、エアコンは壊れたままで使えないし、シーリングファンが回っているだけ。部屋側のドアノブは壊れてなくなっていて代わりに紐がついていた。部屋については不満は他にもたくさんあった。これまで私が泊まってきたホテルの部屋の中で最低の部屋だった。このままでは二度と泊まろうする客はいなくなると思う。
Stayed 2 nights in Oct 2019
Response from Aniza on 26 Oct 2019
素晴らしいリチャージをありがとう。

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service
Good..............................................
Stayed 3 nights in Jul 2019
Response from aniza on 13 July 2019
thank you