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Reviews of OYO 89381 Moonnight Hotel

2 out of 5
OYO 89381 Moonnight Hotel
1-16, Jalan Batu Caves, Taman Sunway Batu Caves, Batu Caves, Selangor

Reviews

2.8
Rating 10 - Excellent. 0 out of 9 reviews" "
Rating 8 - Good. 1 out of 9 reviews" "
Rating 6 - Okay. 0 out of 9 reviews" "
Rating 4 - Poor. 0 out of 9 reviews" "
Rating 2 - Terrible. 8 out of 9 reviews" "

2.0/10

Cleanliness

2.0/10

Staff & service

2.0/10

Amenities

2.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Peter on 11 Sept 2020
Hi, we are disheartened to see that you are not satisfied with our services. Be assured, we will strive day and night to make sure your future visits are nothing less than amazing. Regards, Peter

2/10 Terrible

Aiman, JB

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please change your map view that you put about Kuantan. Your real hotel is not in Kuantan, but in KL. Stop to make people confuse and get the money from them like the one you do to me. Scammers!
Stayed 1 night in Aug 2020
Response from Bella on 6 Sept 2020
We are sorry to hear about your experience, Aiman! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Bella!

2/10 Terrible

Verified traveller

This hotel not in kuantan.i want to claim back my money.
Stayed 1 night in Aug 2020
Response from Ammy on 2 Sept 2020
Hi, we are sorry to know this, please do not worry, it is our responsibility to get this issue resolved. We have notified the relevant team so that we can resolve this as soon as possible. Regards, Leo

2/10 Terrible

Saifulnizam

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
fake location
this is not kuantan pahang location.. but in batu caves selangor. plz refund my money ...
Stayed 1 night in Aug 2020
Response from Thomas on 2 Sept 2020
Sincere Apologies, Saifulnizam! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is perfect. Regards, Thomas

2/10 Terrible

Azari

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is not at location provided
My last booking i made when i was at Kuantan. The hotel is not in Kuantan it's in Batu Caves, Selangor. Please make my refund. I don't how to contact hotel.com or even OYO. The number provided no answer. Please help me on this.
Stayed 1 night in Aug 2020
Response from Karen on 2 Sept 2020
Apologies for the inconvenience caused, Azari! I have escalated your complaint further and our team will do the needful. Regards, Karen

2/10 Terrible

Muhammad shafirul

Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2020
Response from Ammy on 11 Sept 2020
Hi, Shafirul! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Leo

2/10 Terrible

Noah, Putrajaya

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pada 22 Ogos saya telah taip Kuantan dalam lokasi carian hotel dan hotel ini telah dicadangkan dalam carian tersebut. Dalam peta lokasi, hotel ini telah diletakkan di Pekan Melayu Kuantan. Selepas membuat bayaran dan apabila menaip nama hotel dalam waze, alangkah terkejutnya saya yang hotel ini sebenarnya terletak di Batu Caves, Selangor. Apa perasan tuan ketika itu? Saya cuba menghubungi hotel pada kali pertama tapi telah gagal. Saya kemudian menghubungi Expedia dan dijawab oleh pegawai perhubungan pelanggannya yang menggunakan accent British. Setelah menceritakan apa yang berlaku, beliau berjanji untuk menghubungi saya kembali. Setelah beberapa ketika, saya cuba menghubungi kembali hotel dan rupanya nombor tersebut adalah nombor umum booking di bawah Oyo. Beliau memaklumkan bahawa pihak Expedia telah menghubungi pihak Oyo dan saya dinasihatkan untuk menunggu maklum balas Expedia. Beberapa minit kemudian pihak Expedia menghubungi saya dan memaklumkan bahawa mereka tidak dapat membatalkan tempahan saya kerana booking ini adalah non-refundable. Jelas di sini pihak expedia dan oyo moonnight hotel telah gagal memahami isu utama 1. Bahawa tempahan dibuat kerana lokasi hotel telah keluar dalam carian di Kuantan. 2. Hotel ini telah salah representasi lokasi mereka. Mereka timbul dalam carian di Kuantan tapi lokasi asal di Batu Caves 3. Jika lokasi memang di Kuantan dan saya yang cancel, munasabah lah untuk tidak refund saya tapi isu di sini bagaimana hotel ini bole
Stayed 1 night in Aug 2020
Response from Cheshta on 2 Sept 2020
Hai, Nuh! Kami benar-benar menyesali penderitaan yang ditimbulkan. Kami telah mengemukakannya kepada pasukan yang bersangkutan dan yakinlah langkah-langkah pembetulan akan diambil untuk menyelesaikannya dengan tepat. Salam, Jacob

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020
Response from OYO on 30 Jan 2020
Thanks for the positive rating, Hope to host you soon :) Regards, Kevin

2/10 Terrible

Verified traveller

Stayed 1 night in Oct 2019
Response from Zara on 2 Nov 2019
Hi, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Zara