Ecotours
Check availability

Reviews of New Wave Ampang Point Hotel

2.5 out of 5
New Wave Ampang Point Hotel
No 16 Jalan Mamanda 5, Ampang Point, Taman Dato Razali, Ampang, Kuala Lumpur

Reviews

6.6
Rating 10 - Excellent. 18 out of 92 reviews" "
Rating 8 - Good. 21 out of 92 reviews" "
Rating 6 - Okay. 32 out of 92 reviews" "
Rating 4 - Poor. 11 out of 92 reviews" "
Rating 2 - Terrible. 10 out of 92 reviews" "

6.8/10

Cleanliness

6.2/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Mohd Azam

2/10 Terrible

KokWah

Stayed 5 nights in Aug 2022

6/10 Okay

yuslizam

Stayed 1 night in Jun 2022

6/10 Okay

yuslizam

Stayed 1 night in Apr 2022

6/10 Okay

Verified traveller

Stayed 1 night in Apr 2022

4/10 Poor

Simon

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I can't stay at all. I arrived there but no more room for me. Such as liar.
Stayed 1 night in Jun 2022

10/10 Excellent

yuslizam

Stayed 1 night in Apr 2022

10/10 Excellent

yuslizam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

yuslizam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

6/10 Okay

Verified traveller

Travelled with family
No freezer
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Smoking
Smelly. Don't allow customer should not allow to smoke
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service
Front desk was rude and asked me for a passport when I'm a Malaysian
Stayed 1 night in Jul 2019
Response from new wave on 31 Aug 2019
we will look in to the matter. sorry for some misunderstand.

6/10 Okay

Yu Hang

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Apr 2019

6/10 Okay

Saiful Adli

Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Noisy
There are small cockroaches on the floor. The staff are talking too loud and can clearly hear what they are saying.
Stayed 1 night in Jan 2019

8/10 Good

Biyiem, Malaysia perak

Liked: Cleanliness, staff & service, room comfort
Car park is problem
Stayed 1 night in Nov 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Angry Owners.
They took 50 MYR instead of 20. They took extra tax , 10 MYR a day. Cheetars. And they were always angry faces to all customers.
Stayed 2 nights in Oct 2018

6/10 Okay

liew

Disliked: Staff & service
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location, so much good food nearby. Plus I went to the embassy in time, it’s perfectly located
Stayed 5 nights in Oct 2018

6/10 Okay

Justine, Kuala Lumpur

Good budget hotel.
A good budget hotel and value for money. Location is convenient too.
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Cleanliness
Cleanliness not that good maybe not properly supervised by the management. See the photo attached
Stayed 1 night in Sep 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

mohammad shafei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Stayed 1 night in Jul 2018

8/10 Good

Nik, Kota Bharu.Kelantan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to shopping area
Its was a good hotel in terms of cleaniness,pricing and nearer to shopping area except parking space problems.They dont provide parking space at all.
Stayed 1 night in Jul 2018

4/10 Poor

NGA

Disliked: Staff & service, property conditions & facilities
Bad impression!
There's no bottles of water provided. Attitude of the staffs really not showing politely. What I can said is "I'm not recommended to others" :-(
Stayed 1 night in Jun 2018
Response from suren on 1 July 2018
Dear sir/miss can i know when i know when the incident took place izzt morning or nite

10/10 Excellent

Suraiya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient
Clean and comfortable. Near to Shopping Mall, Ampang Point and Arab shops. Easy to find food. Can consider safe to park vehicles due to 24H restaurant just nearby and the area have many street lamp post.
Stayed 1 night in May 2018

8/10 Good

Raja Muazam Shah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hotel
nice

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good hotel but poor customer service
The cashier/front desk lady is so rude and looks so mean. She needs to be fired. She dont know about treating customers and talk bad about customers to to her guy in her language. Worker is uneducated. Good for a cheap hotel.
Stayed 2 nights in Mar 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
Overall is average as just worth for hotel budget. But frontline services totally bad. How can receiptionist tell me to take the tv and air conditioner remote when i arrived at counter to check out?bad experience :(
Stayed 1 night in Nov 2017

6/10 Okay

Mohamad Hafizu

Disliked: Staff & service
Stayed 1 night in Oct 2017

6/10 Okay

Azmi

Liked: Room comfort
Our stay was so-so
Pro; Spacious & a bit comfortable. Got 1 queen & 2 single - comfortable for 5 of us. Strong wifi. Con; Only got 2 towel, 3 small soap. Bathroom door spoilt. Water heater not functioning. Just ok for sleep.
Stayed 1 night in Sep 2017

8/10 Good

Muhamad Azuar

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
As long as able to rest
When we arrive, the receptionist said the room was fully booked. So they transfer us to other hotel, which they said under the same management.
Stayed 1 night in Apr 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

8/10 Good

Rafidah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is ok n comfortable
Stayed 1 night in Jun 2017

10/10 Excellent

rakesh, INDIA,CHANDIGARH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel for Stay
We stay in Hotel almost 3 nights.Room was totally clean.Good Experience to stay here.

6/10 Okay

Jacklin

Disliked: Cleanliness, staff & service, property conditions & facilities
Just a cheap stay hotel. Can't expect much
Parking is a huge problem in that area. The area is located beside a restaurant with many foreigners from Arabs. It's a cheap hotel for cheap stay. The water supply in the toilet is slow. TV connection is poor too with noisy running air-con at night.

10/10 Excellent

jenny, johor baheu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel Centre in town
Very good service n excellent services Very clean room n comfortable to stay such a wonderful hotel

8/10 Good

liew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near shopping area, easy to get public transport. Privacy room. Easy to get food.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The floor was dirty. Can feel lot of dust when i step on the floor.

4/10 Poor

Fitri, KL

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not worth it
The check in was slow. Need to check this and that. I booked for queed bed but they give me twin bed. Air cond was so bad.

6/10 Okay

Shakila

Disliked: Staff & service
This hotel switched off the Electric box that controls power supply in my room at 12.30noon to chase me out. On thia PArticular booking they simply moved my booking to their sisters hotel property just because the rude indian lady at the reception dislike me. I was told tht my name are blacklisted due to old CAse where i asked the indian lady staff to apologise for being rude to me

2/10 Terrible

Henry , Lee

Disliked: Staff & service, property conditions & facilities, room comfort
Do not put too much expectation
Booked and paid a room for 3 nights, checked in late on 3am and the staff informed me no rooms available. I was so frustrated as Expedia stated guarantee room reservation for late check-in. Some more I paid for the room also. They transferred me to another old building which the hotel inside is under their company also. Next morning I insisted to change back to the hotel that I booked which is new. At first they refused to let me check in and suggested I might as well continue my stay in the old building. I demanded to get a refund, after that only they willing to transfer me back to the original new hotel I booked. The staff blamed me for not call to inform for late check-in. But I think they should reserve the room for the guest since we paid for it, somemore Expedia also stated guarantee room for late check-in. The price is cheap so I cannot blame too much. Suggest to Expedia if Hotel cannot guarantee room for late check-in, might remove the promise statement line to prevent confusion.